Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 22 reviews.
Misha
Australia · Group of friends · January 2026
“Good location with some inconveniences”
+- location! Very central to bars and restaurants - beds were very comfortable and soft ! - bathroom was a good size - kitchen had supplies - on a quiet street - staff replied quickly when I had questions - walking distance to the free shuttle
−- washer dryer does not completely dry the clothes. You will need to hang them up as well! - need to consistently reconnect to the wifi and it’s not very strong - nowhere to put your clothes if you are staying upstairs. - it would be nice to have a printed option for the booklet instead of only digital - had a hard time finding the apartment at the start. A sign on the front would help a lot when trying to find the accomodation in the dark! - our van didn’t fit in the garage
Jinge
Singapore · Couple · December 2025
“First experience staying in apartment”
+The bed is very comfortable, toilet is clean. the body wash, shampoo and conditoner smell very good, makes my stay very comfortable
−didnt like the stairs but still alright
brendan
Ireland · Couple · October 2025
“Overcharged by double the original price”
+The house was warm and comfortable with all the facilities you could need
−I was charged double the price I was quoted
Moin
United Kingdom · Group of friends · April 2025
“Very good”
Sawettaporn
Thailand · Group of friends · March 2025
“Very good”
+Kitchen and clean
−pretty Narrow
Montalbetti
Switzerland · Group of friends · March 2025
“Exceptional”
David
United States · Group of friends · February 2025
“New, clean condos with private garage in lower Hirafu village.”
+The accommodation itself is excellent. The condo is new, extremely clean, and everything is efficiently laid out (as you'd expect in Japan). There is a garage as well which is great, and I recommend renting a car if you're staying here with a bigger group as it's about a 25-30 min walk to Grand Hirafu base (or about a 20 minute walk to the Ace Family chair). You can take the free shuttle bus but they fill up quite quickly in the morning, so definitely head to the first shuttle stop (about a 5 minute walk) to have the best chance of getting on. Check-in and check-out was super easy, and while you aren't super close to the ski lifts, you are close and easily walking distance to all the great bars and restaurants in the lower Hirafu village.
−If you really care about easily walking to the ski lifts, then you'll want to stay in the upper Hirafu village rather than here in the lower village. Otherwise, the only other small inconvenience is that there are 2 condos here, so if your neighbors are being loud you can hear them. We had no problems as we were able to let them know if they were being too loud.
Rebecca
United Kingdom · Family · February 2025
“Comfortable, super clean and convenient”
+Exceptionally clean and well equipped- beautiful natural environment
−A few more hooks in the entrance hall for ski jackets
Gianna
United States · Group of friends · February 2025
“Cozy modern stay in a convenient location”
+Wonderful clean and modern space. The beds were very comfortable and the heat and hot water worked well. Super convenient location as well, walking distance to everything in town.
−The WiFi was not very strong.
Marcia
Australia · Family · February 2025
“apartment lower hirafu”
+Lovely new apartment, good kitchen facilities. Bathroom had a shower room with bath and separate toilet room, which was great for multiple.users. Very clean & new. Although we didn't have a car, garage parking would be a plus. Responsive to queries.
−Just off the bus route for lower Hirafu shuttle. it's a little walk but something to be aware of if you have small children & need to help carry their ski gear. Check the maps to see if it works for you if you don't have a car. Shouldn't be a problem for older kids/adults though.