Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.
Dmytro
United Arab Emirates · Couple · September 2026
+We stayed at Wood Heart for two nights during our trip to Ella, and we were really happy with our stay. Hotel is new, location is great , it’s easy to get around, while still being quiet and peaceful. One of the highlights for us was definitely the view from the balcony. Sitting there in the morning with a cup of coffee and looking at the mountains was such a nice way to start the day. The breakfasts were also really good , fresh, tasty and felt very homemade. But what we appreciated most was the hospitality of the owner and the whole team. Communication was excellent, everyone was friendly and helpful, and you can really feel that they care about their guests and want you to have a comfortable stay. We also arranged an airport transfer through the hotel, and everything went perfectly. The driver was absolutely great , punctual, very safe and careful on the road. Overall, a lovely place with a great atmosphere and wonderful people. If we come back to Ella, we would definitely stay here again. Highly recommended!
jayabandu
Sri Lanka · Group of friends · August 2026
“It was the best experience cause of how accommodating the host was”
+It was very scenic and everything that is needed was there like comfy bed and blankets. Tv and fridge got and free water and chill place. Customised breakfast like juices mango and passion are the best. Taught a shortcut on railway to the city which is like 10-15mins away.
−Keep your doors close or else flies and mosquitoes will enter
PRAVEEN KUMAR
India · Family · August 2026
“Highly recommend - a must-stay in Ella!”
+We had a fantastic stay with a breathtaking balcony view! The hosts were so warm and welcoming, going out of their way to make us feel at home. They were incredibly sweet, keeping our son entertained so we could pack and get ready for the day, and he absolutely loved playing with their two friendly dogs. They even surprised me with beautiful birthday decorations in our room, which was such a thoughtful touch. Highly recommend - a must-stay in Ella!
Anna
Poland · Couple · August 2026
+A lovely little family-run hotel with a truly breathtaking view! You can order a Sri Lankan breakfast and rent a scooter, which makes exploring the area so easy. The view from the window was absolutely beautiful. A peaceful location away from the busy centre of Ella , perfect if you’re looking for a quiet and relaxing stay.
Jon
Spain · Family · August 2026
“An Unforgettable Stay with Exceptional Sri Lankan Hospitality ⭐⭐”
+Our experience staying here was truly wonderful from beginning to end. From the moment we arrived, we felt welcomed, comfortable, and genuinely cared for. The peaceful atmosphere and warm Sri Lankan hospitality made us feel more like friends than guests, and the entire stay was an unforgettable experience. The property has absolutely breathtaking views, which made our time there even more special. We also loved the breakfasts: generous, fresh, delicious, and prepared with great care. They were the perfect way to start each day. We would also like to give a special mention to the gentleman who looked after the accommodation. He was incredibly attentive from the moment we arrived, welcoming us with tea, biscuits, and fresh fruit. He was also very kind and helpful with our luggage. His warmth and generosity really stood out, and he is truly a 10/10 gentleman. A special mention must also go to Mr. Ashan, whose kindness, professionalism, and genuine willingness to help made our stay even more enjoyable. He was always attentive, friendly, and ready to assist with anything we needed. His personal attention made us feel truly valued and well looked after. Overall, this was much more than j
−Nothing! Everything was absolutely perfect, 100/10. I genuinely have no complaints at all. The hospitality, the accommodation, and the overall experience were exceptional.
Aisling
Qatar · Family · August 2026
“Lovely stay. Nice people. Would recommend.”
+Lovely big balcony with great views. Breakfast was delicious and plentiful. Room had aircon and mozzie nets over bed. We didnt actually see any mozzies in or out of the accomo. Nice walk into Ella in daylight hours. A walk down a load of stairs, then a walk along train tracks. Prob 10-15 mins approx in all. Tuktuk back to accomo was around 1000rupee. All staff were lovely. A nice place for my kids to experience rustic type accomo.
−The amount of stairs was do-able for me and my kids but might not be suitable for those with mobility difficulties. Beds were a bit hard for my liking and no mattress protectors so if i stayed again i might bring some topper for extra comfort/hygiene.
Chinmay
India · Group of friends · August 2026
+The view and the hospitality.
Serap
Türkiye · Couple · August 2026
“I definitely do not recommend it”
+However, the elderly gentleman who prepared the breakfast and room did his best to make up for the poor service we experienced. He was very polite, respectful, and attentive. He also carried our luggage up that difficult slope and even offered us bananas from his garden as we were checking out.
−During our trip to Sri Lanka, we stayed at 6 different hotels to explore every region. This was the only hotel we were not satisfied with. While all the other hotels provided transfers and helped with our arrival, this hotel just called and told us to take a tuk-tuk. We had also asked about a safari, but they replied very late and messaged us at odd hours. The road to the hotel's entrance is quite difficult for both cars and tuk-tuks. Anyone with limited mobility should definitely choose another hotel. We were not satisfied considering the price.
Jan
United States · Couple · August 2026
“Hotel with the best view in Ella”
+Very friendly staff welcomed us as soon as we arrived. Room was very modern, comfortable and clean. View from the balcony was amazing. Breakfast was served on our balcony at the time of our choosing.
−Be prepare to walk quite a few stairs downhill to get to hotel location but that’s just a small inconvenience.
Maryna
United Arab Emirates · Couple · August 2026
“An amazing place, definitely will come back again”
+The location is absolutely beautiful, with amazing views. The staff are very helpful and friendly, and they are always willing to go the extra mile to assist
−Very clean and new rooms