Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.
Lisa
New Zealand · Couple · October 2026
“It was a comedy of errors from the start. Booking was cancelled by Willis village 3 days prio to stay. This required me”
+Location is great. We have stayed there before and very convenient location.
−There were major cleaning issues and a terrible smell from wet carpet. It was reported and 50% refund was provided retrospectively.
Paul
New Zealand · Family · October 2026
“Really liked the apartment and had great service from the staff.”
+Very clean and comfortable, well appointed. Staff made our room ready at short notice after our flight was cancelled.
−Everything was great.
Belinda
New Zealand · Family · October 2026
“Great location”
+Perfect for families, great spot to everything in the city and they were accommodating when we needed to change our dates and offered great advice for parking
−The property was great, there could be a few things that need maintenance but it’s our second time there and would definitely come back again
Julie
New Zealand · Family · October 2026
+center location
−I got the room by the street. It was quite noisy at night.
IAN
New Zealand · Family · October 2026
“Great Central Location”
+Great location. Roomy
−Lots of stairs
Audrey
New Zealand · Group of friends · October 2026
+The central location was perfect, apartments are super spacious with separate living areas and bedrooms in different areas. We've stayed here before as a family, and booked again when in town with colleagues. Staff are super friendly and helpful, the access to property is via a lockbox We are booking an apartment again, this time for a family trip
John David Manaloto
New Zealand · Solo · October 2026
+I like everything except one thing.
−It's just too hot in the bedroom at that time because summer is coming but I understand it. Maybe you guys should provide a fan for your guests.
Liam
New Zealand · Family · October 2026
“Great stay, overall good value for money. Location was fantastic”
+Location was great, washer and drier was very handy
−Could do with more utensils. One light switch turned everything off or on, no inbetween.
Cathy
Australia · Group of friends · October 2026
“Good sized apartment with good amenities, close to the centre.”
+The apartment was as described. It had good facilities and was a large apartment suitable for 3 adults. It was in a central position,
−The stairs seemed endless. After a problem with the plumbing, cutting off the water, the room was accessed by someone who left bottles of water. This was thoughtful though there was no permission or information about this happening.
Vanya
New Zealand · Family · October 2026
“Bali style court yard on Willis”
+Fantastic location, easy walking to most places. plenty of room, comfy beds. Great having a washing machine and drier. Very clean. Enjoyed our stay 5 nights
−Bedroom upstairs needed a mirror and a little suitcase table.