Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 124 reviews.
+Second time staying here and just as impressed this time round. The lady who owns/checks-in/cleans is very friendly and chatty. A tad dated but large airy room, plenty of pillows, tea/coffee etc and in the centre of Nairn. Left too early to sample breakfast unfortunately. Would definitely stay again.
+The room was good the shower was great Nice warm blankets on the bed The breakfast was fabulous and our host was really nice
“The worst booking experience we’ve ever had…”
+We’d pre-booked weeks ago, via Hotels.com. On arrival our room was unavailable due to a maintenance issue, so we had no room, with no warning. The “receptionist” said our booking was therefore cancelled. Awful place anyway… the hotel reception was a tiny closet accessed by steep stairs up on the first floor, the entire place looked dire, the public loo we used in the hotel was dreadful - no hand wash or paper towels. The “receptionist” said WE needed to cancel the room on hotels.com ourselves as she couldn’t manage the process. On attempting to do that, the hotels.com website said we had to cancel it direct with the hotel as it was checkin day, so it was too late to do anything on the website. Awful service from Hotels.com, and the hotel itself. The worst booking experience we’ve ever had. I just hope that hotels.com do not attempt to take any money from me for this booking, which was cancelled by the hotel with absolutely no notice. We had to start searching round for an alternate accommodation at 5pm… not impressed!!
+If you are looking for a last minute stay and book on the day book somewhere else. I turned up to find what looked like an abandoned hotel and kinda was. Rang the hotel and listened to the phone in a darkened room go off. Phoned Expedia who finally go ahold of someone (by this time 90mins) met her in reception where I was not exactly greeted in a welcoming fashion. Seemingly booking last minute and expecting someone to be in a hotel at some point was an intrusion to her life and she had someone in hospital and asked if I wanted to stay. Given the fact Expedia quickly came off the phone as they had made contact with the hotel I took my key and made my way to my room. Stains on the curtains stains on the headboards and half open mini shower vials in the bathroom. Single glazed windows allowed all the delightful noises to be heard from the Main Street below. If you want a 1970s decorated hotel this is the place for you. Would I book again? No
+The lady was so nice and kind to us
Wah-Ching
Family · August 2025
+Host was very kind and friendly. Room was clean. Older building so not the most soundproof is you are a light sleeper. Property close to the beach and little shops and grocery. We had dinner at a lovely pub beside the property. The “class room” pub was busy as it was Sat. The pool table may have been operational but we couldn’t find the white ball. Denise made breakfast to order ie. pouched, fried eggs for our group. Parking is available on the street or behind the church close to the hotel.
+This hotel is okay but you get what you get, the bar was closed, the restaurant was closed the outside fitting in with the town and looked nice. Only a short walk from everything which was good. Would I use this hotel again? Not if there was a better option but it would not be the end of the world if I had to use it again.
+We had a wonderful stay at this charming, family-owned hotel. The location is excellent,just a short walk (about 10 minutes) to the beach, with plenty of shops and restaurants right down the road. The hotel is run by a lovely older couple who made us feel very welcome, they were especially kind to our young daughter. Breakfast each morning was a highlight,hearty, homemade, and served in a traditional dining room that reminded me of grandma’s house. It added a comforting, nostalgic touch to the whole experience. If you’re looking for a place with character, warmth, and a great location, this is a perfect choice.
“Best breakfast in a long time thank you”
+Fantastic breakfast and friendly host. Would highly recommend for a proper Highland welcome!
+The owner is absolutely marvelous do anything to help you.great breakfast comfy bed