Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 57 reviews.
peterbZ565JA
Solo · October 2025
“Teach reception staff hotel etiquette”
+Mixed feelings about this hotel. I was there for a week. I arrived at 02:30am due to transfer as it was shared so had to drop others off. So on entering the hotel I checked in and realised I had to buy WIFI as it was a separate charge. Asking the guy behind reception as best as I could were the nearest ATM was, he was absolutely no help at all. So I had to walk around a place I didn’t know at stupid time to find one. Then the WIFI. It worked for a full day faultless. I bought a weeks worth. After that it kept cutting off, but it wasn’t just me it happened to a few, so we had to go reception to get it sorted. A few days into another guy on reception gave me a look at breakfast, so kinda knew he was going to say something, which he did a few hours after and it was when I was going. I gave it 10mins and went to reception and showed him my booking to let him know I was there a week.. maybe it’s against hotel policy to stay there more than 3 days. But either way it was very rude indeed. The lads doing the bar and clearing the tables and the cooks and the cleaners were all hard working and a big amount of appreciation for them. The older men on reception need a lesson in hotel etiquette
544abbeyp
Group of friends · September 2025
“Our week at Wasa Hotel”
+We stayed at Wasa Hotel for just over a week and after reading the reviews we were worried about our stay BUT we were pleasantly surprised! We stayed in block B (there are two separate parts to the hotel) it was clean, beds were comfortable and the cleaners were in everyday. The aircon was amazing and included in the price of the room. There was also a mini fridge too. We read some reviews about the staff being rude etc but all the staff were very friendly and always smiled. Staff were very attentive to the cleaning and taking away ash trays and glasses etc. The only slight negative was that spirits weren’t included in the ‘all inclusive’ package we bought but didn’t realise till after we had booked our break! Also for 5 Brits the food wasn’t really our cup of tea but plenty of people staying there enjoyed the food and always had full plates. It was our choice to eat out as we are a little fussy and basic lol. The major plus for Wasa was the location. There are so many bars and restaurants near by as well as shops. The beach is around a five minute walk and you can use sun loungers free of charge their but that area was very busy so we chose to buy (inexpensive) drinks at a beach b
Carron
United Kingdom · Solo · September 2025
“Staff were lovely.”
+Location
−No kettle in the room. Shower door was broken so couldn’t close it all the way so flooded the bathroom every time I showered. My room had been serviced despite putting the DND sign on the door.
Igors
Latvia · Couple · August 2025
“We will never come to this hotel again.”
+The room was normal, clean, with a working AC. The safe, it was just lying on the shelf of the closet, you could take it and carry, previously it was glued to the shelf with double-sided tape. Hotel has 2 buildings, you should cross the city street to access pool, bar, breakfast etc..
−The vacation was ruined at the moment of check-out, when we were asked to pay for the room already paid through booking. The employees do not know how to work with Booking clients. There were many conversations, phone calls etc., the situation was resolved, but they did not even say sorry to us.
arleneb421
Couple · July 2025
“Avoid at all costs”
+OMG where to start…….3 star all inclusive most definitely NOT…… Food - breakfast was chips roasted Brussels sprouts fried cauliflower boiled eggs salad n a few bits of bread… Lunch was pretty much the same as breakfast with soup added n a couple of stale pastry cakes….. & dinner consisted of rice some sort of meat in a sauce & fish all looking absolutely disgusting & far from edible…. Poolside snacks pink wafers or white wafers……All inclusive drinks consisted of red/white wine & efes lager along with Fanta or cola, spirits & cocktails had to be paid for at unreasonable expensive prices, we ve done loads of all inclusive n never had to pay for spirits or cocktails Our room was on block B round from main hotel & to b fair was extremely clean so no faults there & maid cleaned religiously daily & renewed bedding & towels so 10/10 for her Pool is relatively small well maintained & clean also but trust me when I say there is 12 & I mean 12 sunloungers what can I say for the amount of guests they have definitely not adequate Location ideal for water park within 5 minutes walking distance we spent 3 days out of 7 there & well worth the money roughly £16 each from 10-6 Beach less than 10 mi
831theresaj
Family · May 2025
“STAY AWAY WORST HOTEL EVER”
+DO NOT USE THIS HOTEL, where do I start my autistic son went with 2 carers and another service user the food was only fit for a bin. They had bed bug bites all over their legs, the rooms were not cleaned the whole 10 days. There was no entertainment.Things went missing from their room. The breakfast consisted of salad not even a toaster. Every meal was fish except one day it was raw chicken. They had to pay £12 for Internet then it wouldn't work so they had to pay again. When they tried to complain about the food and hotel they were surrounded by a group of male workers trying to intimidate them and one of them followed them back to their room and continued to bang the door all night. There was a guy smoking crack on the stairs. One of the service users was Jamaican and the receptionist called him a nigro. When my son video called me to show me the food because I thought he was over reacting he was surrounded again and told if he takes one more video or photo he would be arrested. In the end I paid for a taxi every day for them to go and eat edible food. It worked out cheaper to book another hotel for the remaining nights so that's what I did I never leave a review on hotels becaus
Joskuposku
Solo · April 2025
“Very nice for that price”
+Really nice and clean hotel. Staff was very kind and helpfull. Bed was little bit hard but i got used to it. Food was good, nothig fancy but good. I travelled alone this time, naybe not so much family hotel specially if you are looking for swimming. Pool was still closed. Sunbeds at the beach number 2 are free and aircon includes too.
Gazpek
Denmark · Solo · September 2024
“Terrible hotel”
+I stayed at this hotel from mid-September until October 5, 2024, and unfortunately, my experience was full of issues, particularly with the management. The management was arrogant and loud, making any attempt at communication impossible. One of them even attempted to physically confront me and hurled awful insults. When I called the head management to explain the situation, he also accused me of something I didn’t do, all while the other person continued to insult me. They had no sense of customer service and instead scolded guests. What you see online is not what you get when dealing with the front desk staff. I paid for something I never received, and their excuse was that I had misunderstood. The food was terrible. However, some of the younger employees responsible for cleaning and other tasks were very kind and helpful. Still, I would never recommend this hotel to anyone. Stay far away.
vladimirrX9460JS
Couple · August 2024
“Avoid”
+-Rooms are good. But they didn't change my towel 5 days. Didn't see on time that i need toilet paper. Also the receptionist tried to scam us for rooms! He showed us other rooms for extra money(btw.that rooms are the same like we have now). - Service is bad. Waiters are good, kids, but good. Kitchen is trying to be so economic. A For example: They will not change dishes for next meal if we (guests) didn't eat that for lunch. On dinner it will be the same product but in salad or mixed with something... It's good idea, but, guys, try something that we can't see that you made transformation (BE A COOK). Also, so bad dishes. I know that i paid for low price, but everything can be good if you know your job well. Plates are mostly dirty, so you need to look good and find clean plate HHHAAHHAH.... Bar will not give you 2 glasses 'cause you came as a one person. You need to show that you sit with someone and that the drinks are not only for you. Also, they are closing bar when they want. Today bar works till 22h, tomorow 22:30. - Beach: I expected more from Cleopatra' s beach... First, you have confectionary sits on a beach from a hotel. But, on that beach you will die from a injury, 'cause
darkos818
Group of friends · August 2024
“Wasa hotel Alanya”
+I was in this hotel with my friend. We were there for eleven nights, twelve days. As for the hotel, I have to say the food is terrible especially breakfast is not eatable, and lunch and dinner are the same for every day mostly some salads and chicken every day. Rooms and hotel are mostly clean except for sheets and especialy they didnt changed towels. Hotel bar is opened just until ten and swimming pool until 18h, in bar you can get only one drink by one person and staff are not professional. Recepcionist are very rude and not frendly at all and he truy to take money from us alegendly to give us better room but it was scam. Hotel beach is average, sunbeds and umbrellas are old and the biggest problem is entrance to sea is very difficult because there are a lot of slippery rock and big waves, it is very dangerous you can get hurt very easy. I do not recomend this hotel if you want to have good holiday. Alanya is nice place but for me it’s not even close to the Greece, i will not came here again.