Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 193 reviews.
Azfar
Pakistan · Family · October 2026
“Overpriced”
+The staff were super friendly, polite, and helpful. The hotel has a nice colonial-era vibe and the cleanliness was top-notch. Breakfast was good, and having a fireplace in the room was a lovely touch, especially since the place gets cold at night. The overall atmosphere felt cozy
−The facility is decent but nowhere near a true 5-star standard, and it felt quite overpriced for what you get. The room looked cozy at first but was actually very small and felt a bit suffocating. The much-advertised lake view is quite gimmicky , you have to walk all the way out to the front garden of the hotel to see it, and even then the lake is far away and you can only catch a tiny portion of it (basically just the starting point). The pool is heated, but it’s very enclosed and feels suffocating , almost like being closed inside a box , so you won’t really enjoy going there. At this price point, there are better options available around the lake.
George Epshtain
Poland · Family · October 2026
“Wonderful stay!”
+Everything was great. The location has a beautiful view over the lake, and the heated pool was a real treat, especially in the cool mountain air. The staff were very friendly and welcoming, and breakfast was excellent. Highly recommended!
Jonathan
United States · Couple · September 2026
“Such a disappointment and wish we could have booked elsewhere.”
+The staff here were excellent and really tried to make this stay as comfortable as they could. They were incredibly apologetic for the situation. The issue with this hotel is not their fault and that needs to be understood by anyone who books this place. The breakfast and service was delightful. It's a historic property and that is usually a plus to us.
−So much was of a poor standard for a supposed 5 star luxury stay. It was incredibly disappointing overall. We spent two nights at the W15 and were originally located in the Anderson room (back of property) before being moved to the Horton room (front of property). This was marginally better as it had a slight buffer from the sound coming from the military camp directly behind the property. The most important thing for anyone wanting to book this place is that it is incredibly noisy. The walls are paper thin and if one person walks through the property or speaks, you will hear it, even from the other rooms. If you are staying in the rooms at the rear of the property, you are right next to the military camp. That means you will hear reveille trumpets every morning at 5 am, plus at least 45 mins of chanting. Also, there was a giant festival in front of the property with loud music that went on until midnight. You can also hear through to the kitchen, despite them trying to reduce noise and close doors. Overall the noise was pretty unbearable and meant we did not have a well-rested stay. If you can sleep through that, then you might be ok. My partner even with earplugs could clearly he
Beth
United Kingdom · Solo · September 2026
+Such a fabulous team, especially Nazeem, and a beautiful location and property.
Aeman
United Arab Emirates · Group of friends · September 2026
+Privacy and views
−No air conditioning
Goodwin
United Kingdom · Couple · August 2026
“Gorgeous hotel. Best in Nuwara Eliyah according to our driver!”
+Absolutely stunning hotel. Beautiful views and excellent staff. Room was extremely comfortable with a great bathroom. Perfect for the one night we stayed. It would have been nice to have stayed longer.
ELTANBOULI
United Arab Emirates · Couple · August 2026
“A Cozy, Intimate Escape with Exceptional Personalized Hospitality”
+We thoroughly enjoyed our two-night stay at W15 Lake Gregory. What a beautiful little boutique hotel! With only six rooms, it has an intimate, homely atmosphere that makes you feel welcomed from the moment you arrive. The indoor swimming pool was a lovely addition and made our stay even more enjoyable. The weather in Nuwara Eliya was wonderfully cool during our visit, around 17-19°C during the day and 12-13°C at night. The occasional thunderstorms and showers added to the charm, creating the perfect atmosphere for quiet, cozy evenings in front of the fireplaces. What truly stood out for us was the highly personalized and genuinely thoughtful service. From the moment we arrived, throughout our time at the hotel, and even in the way meals were planned and arranged in advance, everything felt carefully considered and tailored to us. It is this level of personal attention that makes W15 Lake Gregory feel quite unique. The hotel is in a wonderful location overlooking Lake Gregory and is highly recommended for anyone looking for a peaceful and relaxing escape. We also appreciated the attention to quality throughout the hotel, from the fresh ingredients sourced from their garden whenever
−Sound isolation of the room door is not good, glass door...!
Ariel
Israel · Couple · August 2026
“Recommended if you are around!”
+Very helpful staff, great view to the lake and walking distance to the city and everywhere
−Our room was too close to the kitchen
Paul
United Kingdom · Couple · June 2026
“Lovely property , shame about all the noises that kept us awake .”
+Location ,staff,the property and gardens ,the food
−Unable to sleep because of noise from ,kitchen until after midnight Army barracks next door
Vaibhav
India · Group of friends · June 2026
+Food was great overall, though portion sizes were smaller to my liking, but very nice food overall.
−Limited choices of drinks