Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.
Chris
United Kingdom · Couple · October 2026
“Pretty nice if you’re not a light sleeper!”
+Nice enough room. Really quite nice bathroom with heated floor great wet room rain shower. Nice receptionists. Handy for the tube and whatnot.
−Noisy street (rowdy people, cars, sirens). Little soundproofing. Every little noise in corridor heard in room and most from outside. Thin pillows all the same thickness etc. Not much place-space for your stuff. No decaf drink options in room. Polyester sheets maybe?
Paul
United Kingdom · Solo · October 2026
“Will definitely stay there again”
+great location, easy to get to, clean room
ilaria
Italy · Couple · October 2026
“Super stay!”
+The staff was incredibly kind and the room had everything we needed! Super clean and spotless!
−Nothing
S
Ireland · Family · October 2026
“Fabulous”
+It was right beside the Tube. Walk out the door and there it is! The room was clean, toiletries provided - including hand lotion! Bed and pillows were comfortable. Bottled water and tea/coffee facilities. Sockets beside bed. TV. If you are in London and looking for a clean and comfortable room, it's perfect. With the proximity to metro, distance from various landmarks isn't an issue. Would definitely stay here again.
−There were no instructions on how to use the safe - but a member of staff demonstrated when we asked, and came back again when we forgot the next day! Some might find the room small if travelling with lots of luggage and spending a lot of time in it but for us it was perfect.
Sofia
Spain · Solo · October 2026
“Ok, would not recommend or repeat”
+Location
−Not cleaned properly , stains in many places like the floor, bedsheets, bathroom
Storm
United Kingdom · Family · October 2026
“Amazing Stay”
+The room was very spacious, as was the connecting bathroom, the walk in shower was a pleasant surprise. The bed was excellent, very comfortable, lots of pillows provided. The room was very clean and left all good impressions.
−There was a bit of a bad odour from the drains in the bathroom, kept the bathroom door shut and the extractor on to minimalist this.
Ninyo
Bulgaria · Solo · October 2026
+Great location 1 min from the tube room ok
−No breakfast
Oliver
New Zealand · Couple · October 2026
“We were thrilled to be so near the tube, shops and restaurants, in affordable quiet comfort. Many th”
+Superb location, comfortable and very quiet given its position, thanks to double glazing.
ROMINA
Italy · Solo · October 2026
“An excellent stay!”
+The staff was welcoming, friendly, and always willing to accommodate every request I needed. The room was lovely, clean and comfortable
Daniel
Switzerland · Solo · October 2026
“Perfekte Lage für einen London-Trip - komfortabel und überraschend ruhig!”
+Wir haben für drei Nächte im W12 Hotel übernachtet und waren insgesamt sehr zufrieden mit unserem Aufenthalt. Top-Lage & Anbindung: Die Lage direkt an der Station Shepherd’s Bush ist genial. Vom Flughafen aus erreicht man das Hotel super bequem mit nur einmal Umsteigen, und auch in die Innenstadt kommt man schnell und unkompliziert. Umgebung: In der direkten Nachbarschaft gibt es zahlreiche Restaurants und Einkaufsmöglichkeiten - das grosse Einkaufszentrum Westfield gleich um die Ecke ist ein echtes Plus. Ruhe & Komfort: Trotz der sehr zentralen Lage war es im Hotel erstaunlich ruhig und wir konnten jede Nacht hervorragend schlafen. Ausstattung: Die Zimmerausstattung ist zwar eher überschaubar, aber absolut funktional (kleiner Schreibtisch mit Kühlschrank darunter, Stuhl und Garderobe). Ein persönliches Highlight war definitiv die Fussbodenheizung im Badezimmer!
−WLAN: Leider hat das WLAN an zwei von drei Tagen nicht funktioniert, was etwas ärgerlich war. Zugang: Nach oben führt nur eine recht enge Treppe. Das wird in der Hotelbeschreibung zwar bereits erwähnt, ist mit schwerem Gepäck aber dennoch gut zu wissen.