Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 71 reviews.
+It was so nice and service was amazing. Only complaint was that the room lighting was very dim. Hard to get good lighting in front of the mirrors and sometimes hard to see when I needed to do work
guidow496
Business trip · July 2025
“Amazing stay”
+I recently stayed at the W Hotel Suzhou and had an amazing experience. The hotel itself is fantastic - a perfect blend of modern design and comfort - and the location couldn’t be better. My room was very nice, spacious, and well-maintained. A special shout-out to the housekeeping team on the 23rd floor for doing a top-notch job throughout my stay. The gym is great, very well-equipped, and the staff there are exceptionally nice and helpful, which made training during my trip a pleasure. I also want to highlight the outstanding support I received from Corrine, who made the booking process smooth and hassle-free. The Woobar staff felt like family, creating such a welcoming and fun atmosphere. And then there’s DJ Mark - absolutely the heart and soul of the W Hotel Suzhou! His music and energy completely transform the vibe of the place. Without DJ Mark, the W wouldn’t have the same signature atmosphere that makes it so special. All in all, a wonderful stay. Highly recommended!
eflores23
United Kingdom · Solo · July 2025
“Great hotel!”
+had a very pleasant stay at W hotel! The service from beginning till the end was excellent. The room was very spacious and clean. Very nice gym with amazing views and lovely pool! I also love the location as it's just by jingji lake, 5-10 min walk from the fountain light show which is everyday in the evening! At the check in I received little gift which is two vouchers for drinks in their bar. Although surprising very quiet bar consider it was Saturday evening but free drinks so no complain Also, most of the stuff spoke English which is great. Breakfast was ok. It's a buffet. I would say not many western options however Chinese varieties makes up for it! Overall very pleasant stay. Would definitely stay there again :)
sherwinpct
Singapore · Family · July 2025
“WOW WOW WOW”
+Just returned from an absolutely incredible stay at W Suzhou, and I'm compelled to share what made this experience so memorable. From the moment we walked through the doors until checkout, every aspect of our visit exceeded expectations. The General Manager (Nicholas Wong) deserves special recognition for his exceptional leadership and personal touch. Throughout our stay, he was ever-present and genuinely engaged with guests, making everyone feel welcomed and valued. His hands-on approach and attention to detail clearly sets the tone for the entire property, and it shows in every interaction. The staff at W Suzhou are simply wonderful - a true reflection of outstanding hospitality. From the warm welcome at check-in to the seamless checkout process, every team member we encountered was professional, friendly, and eager to help. The housekeeping staff maintained our room in spotless condition throughout our stay, with impeccable attention to detail that made returning to our room a daily pleasure. Dining at SU Yan was an absolute highlight of our trip. The Chinese restaurant delivered impeccable food paired with flawless service. Every dish was expertly prepared and beautifully prese
zeanw2025
Group of friends · May 2025
“Best bar music at W hotel”
+W hotel in Suzhou is a wonderful place to stay for your holiday or business trip. I came to sol 37 and wood bar at W hotel in Suzhou often mainly because of the music there. I love the must a lot and the dj made the best house music. The view from sol 37 bar is amazing too
Vienna1892
United States · Business trip · May 2025
“Super modern”
+Very modern with a great location. Staff is very friendly. Food is decent at the lobby bar. The rooms are very modern and with lots of flashy colours. Staff was very friendly. Only downside: there is absolutely no crowd at the bars. It feels a bit plastic overall.
A7188OCbonniec
Canada · Solo · March 2025
“Stunning Stay at W Suzhou - Unforgettable Experience!”
+This was my first time visiting Suzhou, and I couldn’t have chosen a better place to stay than the W Suzhou. The city itself is absolutely amazing, and the hotel’s super cool and stylish vibe made my experience even more memorable. My room faced the heart of Jinji Lake, and the view was nothing short of breathtaking, both during the day and at night. I found myself just soaking in the stunning scenery, and it truly made my stay unforgettable. The room was impeccably clean, and a special thank you to the housekeeper who was so kind and took the time to introduce me to Suzhou’s charm. A huge shoutout to Kimi’s team for being incredibly helpful and communicative even before my arrival. They made me feel welcome and ensured that every detail was taken care of. The hotel’s location is perfect, right beside Suzhou Center, and there’s even an indoor bridge connecting directly to the mall. It was so convenient to explore the area! I highly recommend W Suzhou to anyone visiting the city. Thank you to the entire team for making my stay so special!
53sayalik
Business trip · March 2025
“SOL37”
+Great place with an amazing vibe and amazing views of the Lake. Perfect for a wind down for late evening or kicking off your night with great cocktails and music. Food is amazing with a variety of delectable choices. The great staff tops it off and elevates the experience to make it a memorable evening!
Protos20355
China · Business trip · March 2025
“work hard - play hard! no matter what you like most stay here!!!”
+As a regular business travler to Shuzhou I have choosen the first time the W Shuzhou to experience something new! The central location including the integration into the local mall was one of the most important criteria. At an early stage I got approached by KIMI in a professional but personal way to arrange everything in advance for my stay. He was keeping up with everything and checked in on a regular base even after my check out. Honestly everything was top-notch!!! The personal service - the modern rooms (design and functionality) - the outstanding view and the whole vibe of the hotel! Two highlights I have to stress: The breakfast was one of the best I ever had in China! And the 25m pool in 36/F is something really special! Each one of the staff is very friendly and proactive! So I also got in touch with CHRISTIE one morning during my breakfast. She gave me some local tips for a sunny late morning walk around the beautiful sea And from then on she took personally care of my stay in a discrete but proactive way. Coming up with some ideas and recommendations and always checking in how I am enjoying my stay! The best recommendation was the tasting of the seasonal cocktail menu af
guidow496
Business trip · February 2025
“W Hotel Suzhou kicks boundaries”
+If you want to make your trip perfect, choose a W hotel. BUT the W hotel Suzhou kicks boundaries. Perfect located next to the JinJin lake and surrounded by restaurants, shopping and attraktions. The rooms are great with a great view and sleeping quality is perfect. Breakfast with massieve choice of great western and asian food. Very good equiped gym and a nice pool area. But the main point I choose this hotel every time I travel to Suzhou is the hotel stuff. All of them gives me a warm feeling to be home far away from home. No matter what's your need, they try there best to satisfy. Helen is the one who takes care so much, giving me always a great help to arrange my room and take care of all my requests. One of the highlite of the hotel is the WooBar - this is the place you will find Marc the hotel DJ. Yes, this hotel has its own DJ and push this hotel to a special level. Don't miss him up, he will shake the lake and to me a top reason to choose the W Suzhou again and again and again...