Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.
Roei
United States · Couple · August 2026
+Because you fail to say it is under construction and all facilities are closed and the restaurant charges excessive prices
N4395SUjamesb
Business trip · August 2026
“They checked me out early and put me in the wrong room.”
+As a Marriott Platinum Elite member, I can honestly say this has been one of the most disappointing hotel experiences I’ve had, and it has made me question whether I would ever stay at this Marriott again. The issue itself wasn’t the problem. When I noticed the Marriott app showed that I had checked out and my room hadn’t been serviced while I was at work, I assumed it was simply a system error. I went to the front desk to let them know, and it turned out they had no record of what room I was in or even that I was physically staying in the hotel. Systems fail,that happens, and I wasn’t upset about that. What was unacceptable was how I was treated afterward. Two members of the front desk staff questioned whether I had ever checked in. After I answered their questions, they continued to argue with me, insisting my answers were wrong. They claimed I hadn’t checked in at the front desk and even insisted I had arrived after midnight, despite me telling them exactly when I arrived. I had to produce the two physical room keys that had been issued to me and ask the obvious question: how would I have obtained room keys if I hadn’t checked in? I even showed them a timestamped photo of myself
OJWTravel
Couple · July 2026
“Like Flying Transcontinental First Class”
+Hi end, staff incredible. Room and decor high level. Service another level. Go, enjoy and you won’t be disappointed.
239rosss
Group of friends · July 2026
“Horrendous stay, hotel is a construction site with staff service 1 star standard”
+Absolutely horrendous stay and staff were terrible. Booked an apartment through booking.com advertised as at the W. This turned out not to be linked at all. We were told we had access to the gym and pool areas. Neither was set up on the system correctly so even though we were supposed to have access we couldn’t use and no member of staff at the W could seem to help add our names onto the system. Furthermore construction is ongoing at the hotel meaning the pool is closed all weekdays, not communicated when booking, and construction starts early morning preventing a decent nights sleep on your holiday. Completely fraudulent advertisement and service which I will be looking to take further with the relevant regulatory bodies
Amrita
United States · Family · June 2026
“Unpleasant”
+Location
−The multiple unnecessary charges on my credit card. Rude manager who is unwilling to help with reservation. Will not stay there again
mark3ym4rk
Solo · April 2026
“Great stay before cruise”
+Stayed at the W the night before a cruise and I have to say it was amazing. The staff were incredibly friendly and nice and were so kind. When I shared at check in I was taking a cruise the immediately gave me a late check out so I didn't have to rush are leave the room early. They are doing work on the outside of the building but the product inside is still great.
roroi2026
Solo · April 2026
“Great”
+Rony is so attentive and good service at valet
FPC911
Couple · March 2026
“Pictures on the website are nicer than the real thing”
+I burned 73,000 points to stay one night at this hotel so I had very high expectations! To be perfectly honest it was just OK. All of the pictures on their website give the impression that you will get a water view. That is NOT the case. Even though I asked for a water view I was given a city view and when I asked why, they told me it’s because I was using points so thats all I could get. Disappointing! The rooftop pool was very nice but only open on weekends because closed the buildings surrounding this location (and I believe this location itself) all seem to be under construction. It’s an eye sore honestly. I requested an early check-in as we had just gotten off a cruise ship and wanted to relax and settle in.. arrived at 10:30am, and despite being a Gold Elite member, we didn’t get a room until after 1 PM. I understand check-in is 4 PM but I had hoped they’d do. The room was nice, clean, and the bed was comfortable. Thankfully, we were on a higher floor because the noise from the road below made going on the balcony unbearable. Lots of honking and revving engines. With the door closed we didn’t hear a lot of noise being up that high so I would advise against getting a lower flo
wellsu2026
Group of friends · March 2026
“Confirmed Suite, Zero Accountability”
+Absolutely unacceptable. We booked a suite at the W Hotel Miami well in advance and received full confirmation for the room. After traveling to the hotel, excited for what was supposed to be a premium stay, we were told at check-in that the suite we had booked and confirmed was not actually available. No prior notice. No courtesy call or email. Just a shrug at the front desk. When we asked to be placed in a comparable room, the staff told us we would need to book online. Let that sink in. We were standing in the lobby of the hotel, confirmed reservation in hand, and the front desk staff directed us to go book a room on the internet. At a luxury hotel. That we had already booked. No upgrade was offered. No effort was made to find an alternative. No manager stepped in to make things right. The front desk staff were dismissive, unhelpful, and frankly rude. There was zero sense of urgency or accountability for their mistake. We were treated like an inconvenience rather than guests who had paid for a high-end suite. This is not a budget motel. This is a W Hotel. The entire brand is built on the promise of a stylish, elevated experience. What we got instead was a masterclass in how to lo
Fatih
Türkiye · Family · September 2026
+Konumu
−Tesis tadilatta