Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 20 reviews.
Mohammad
Australia · Solo · April 2026
+N
−Location is not on google map it's impossible to find the place
Susi
Austria · Solo · November 2025
“Bait and switch”
+The view
−This stay was a complete disappointment from start to finish. I booked Vulcano Lake View - but without any prior notice, I was placed in a totally different property, the so-called Panorama Cliff. If this was meant to be an “upgrade”, it certainly didn’t feel like one. The location is isolated to the point of impractical. There is nowhere nearby to get basic supplies. The only “recommendation” I received was a warung run by a relative of the staff. Beyond that, the only conversations were about whether I needed tours or a driver for my return trip , not exactly guest care. The access path is dangerous: steep, unstable, made of dirt, broken concrete and loose stones. Anyone arriving with luggage will quickly realize how unsafe and exhausting this is. Inside, the room was dirty. The included breakfast never existed, and staff were rarely present. Warm water? Also nonexistent. Overall, this was nowhere near what I booked, expected, or paid for. Misleading, poorly maintained, and lacking even the basics. I sincerely hope the management addresses these issues, because in its current state, I cannot recommend this place to anyone.
David
Germany · Couple · October 2025
+Amazing place with agreat hospitality mowgly serve us like family,we learn lot of balinise story and great culture from mowgli.thanks you for agreat servise and mount batur trip👍
David
Germany · Couple · October 2025
+Gteat place to stay for mount batur We habe agreat time in bolcano lake view and there also organise for great tour to mount batur.
−Nothing
Venkatasubramanian
India · Couple · September 2025
“We felt cheated. The location and property given in booking.com is completely different.”
+It is a decent place to stay.
−The location and property given in booking.com is completely different. They made us to stay in a place called villa Dongska. When we asked about it they said management changed. It is not closer to lake to get a lake view. Also if you have plans to Mt Batur through hiking or jeep, plan well ahead. Else the guide in the property may take you for ride.
Iva
Czechia · Couple · July 2025
“Above expectations!”
+We got completely different room than advertised but it was a huge upgrade so we definitelydidn'tcomplain😁. We even got a pool! The room was super huge with huge comfy bed and tv. All was very new and clean. The staff was amazing and the food insanely good!
−The aircon doesn't heat and the hot water preasure in the shower was unstable so the temperature was oscillating. Otherwise all was amazing!
lorna
Germany · Couple · July 2025
“Mount batur sunrise suoer best experience”
+Great hospitality and very clean room Mount batur hike was the best moment manage by the property
−All was great
Ammanda
Malaysia · Couple · March 2025
“Very good”
+The room is clean n very spacious. Bed was very comfortable. It's located on the hill, you could see vegetable farms. The weather up there is cool. There's open swimming pool, but we didn't test it. The view is great.
−Location is a bit different from what's mentioned here n in Google map. Need to asked local people for some help. There were no electricity n water sometime in the middle of the night, we realised at 4am when we woke up to get ready for Jeeptour.
Rumen
Germany · Solo · December 2024
“Good”
−2 time show me the booking the wrong address. Afrer 2 calls and 50 minutes surching I have found it, but not the accomodation for what I have book ... They have more hotels and you should call them first. But the new accommodation was very good.
Mediari
Indonesia · Couple · June 2023
“Exceptional”