Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 17 reviews.
Simon
Canada · Solo · February 2025
“Exceptional”
Kalen
Canada · Solo · February 2025
“Overcharged with a hidden fee, shower is broken”
+Beautiful location near the water. There was a nice bed, but it had a plastic sheet on the mattress
−The owner hid a $15 USD "pet fee" in the taxes and fees section so the price looked cheaper than it was. I didn't notice because I was in a rush when I booked it. I told him I don't have a pet and asked why I needed to pay it, but he just made up an excuse trying to imply that it was because of taxes and said that's the way it was. I would have left but it was dark and I didn't have anywhere else to go, so I just had to pay it. The shower was loosely held together with electrical tape and started spurting water through the pipe in all directions, so I needed to use my towel to clean the water up. The sink had barely a trickle of water, making it difficult to wash my hands. The toilet didn't flush properly, leading to a bad smell in the room.
Noor
Netherlands · Family · August 2024
“Fantastic 2 days!”
+The beautiful place at the beach, the staff they were all so kind and helpfull. The boattrip to the beaches was so nice. Snorkling was beautifull. And Alonso (owner) promised us we would see monkeys and he kept his promiss! 😉
Ceballos
United States · Solo · June 2024
“You have to see it to beleive it”
+Breakfast was awesome and the place was very nice, clean and the people that work at the Hotel were very friendly i was also able to go on the boat ride to Isla Hurta, what an amazing place.
Nicolas
Panama · Family · June 2024
“Never going back”
+The view, the 1 staff lady was very nice
−Old musty rooms, awful uncomfortable beds, Water went on and off. Worst night sleep I’ve ever had. Dangerous drive way
Katrina
Germany · Solo · February 2024
“Normal price in season is overpriced”
+The bar
−Room and Chef in Restaurant burnt food
Sudhahar
Panama · Solo · January 2024
“I wouldn't stay here”
+The deck overlooking water.
−Distance from town of Portobelo is 3.1KM. (not 2KM as mentioned in the ad). Tarped roof an indication of structural failure. No soap anywhere in the bathroom. No bed sheet to cover. Air conditioner failed, had to use an extension cord to get it going until the issue was corrected. Street/vehicular noise. The breakfast was a joke - order anything but you get egg and totillas. Unable to uncover or open the window for fresh air. Bathroom was not clean. A table lamp without a bulb in it? Shower head is at a height of 5 feet, I am 5' 11"
Apryl
United States · Solo · December 2023
“Great Place, with awesome views, is a must to go if visiting Portobelo, with a very friendly staff”
+Great breakfast i love it
Joseph
United States · Group of friends · December 2023
“One star hotel with attentive owner but it needs a lot of maintenance.”
+The owner is new and he did try to right problems we had. The mattress on one bed was too soft and he had a new one brought in within 2 hours. The TV wasn't working and the staff was able to correct it. The complimentary breakfast was supposed to start at 8AM but the chef didn't show until 9:30AM after they tried every which way to contact him.
−The owner is new and really trying but the place needs alot of attention. There's a dock with a beautiful view but the dock is falling apart. The rooms are clean and have lots of fish on the walls but there's only a few places to put your things. A piece of the roof fell while I was sitting before the door of my room. I wouldn't avoid the place but understand it's no more than a one star hotel at this point...but the owner is trying to improve it.
Ryan
United States · Business trip · August 2023
“The new management is very good”
+The place is amazing, room service took care of me every day, I wish I could of stay longer, the chef at the restaurant make sure to have all my meals on time. Beside that the manager explained that they been in business for 8 month's, is hard to believe because everything was on point.
−I wish I could stay longer