Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 114 reviews.
Sutty278
United Kingdom · Couple · March 2025
“Poor Room”
+Firstly, there are some very good points to this hotel, in particular its location close to Old Dubrovnik and views of the sea from public rooms. However, you should insist for sea view, otherwise you could be looking at a concrete wall, car park and a very very busy road, so buy some ear plugs. Do not accept a room on 7th floor with an even number. Check in was poor with lack of advice and hardly a warm welcome, although some staff were delightful and helpful around beach cafe/restaurant area. They need to move to the front desk. Our room was small and tired, lacking attention to detail with stained carpet, mould around sink and scuffed walls, but you do get a chocolate at bedtime on the first night! The rooms are looking tired and carpets looking threadbare and faded. Cleaning of room is also well below standard you would expect of 3* hotel, never mind 5*. We put in a complaint to our tour operator, who were fabulous and dealt with our concerns. We got moved to a quieter room promptly and the young porter was great. There are some lovely staff here, and some who need a course in people skills. I think management need to manage better and monitor where there is a lack of attention
CherryCardiff
United Kingdom · Couple · November 2023
“Amazing Argentina”
+Really enjoyed our stay at this hotel. The pool area is stunning. Although a couple of times the Adriatic ended up in the pool, and made it a bit slippery. The pool guys work incredibly hard, Nicky was fab, getting sun beds in the right place, and towels, great service. The breakfast was nice, and the views overlooking the Adriatic and the walled city are second to none. For location it could'nt be better, just a 10 minute downhill walk to Dubrovnik walled city. If you are staying a week or more it's well worth getting the Dubrovnik pass, it gets you entry on the wall, and several museums and galleries. Also free bus pass within limited areas. It's well worth going to Catvat on a boat trip, very pretty, and much cheaper than Dubrovnik. Overall a great stay. The gelato is fab too.
+Amazing views. Right on sea. Great breakfast
Martinryann
United States · Business trip · October 2023
“5*”
+The service from all the staff was 5 star throughout our stay. In particular, we appreciated being able to choose our own breakfast dishes with waiter service. I highly recommend this place to anyone visiting the area!!!!
paulmP2083IQ
Couple · September 2023
“Great location and very good hotel. Outdoor pool and breakfast highlights.”
+We stayed a week in a deluxe room, in the newer part of the hotel with a balcony and sea view. The room was spacious and in the main well equipped, the bathroom similar and clean but just a little tired, some discoloured and cracked sealant around the shower screen. The bed was large and comfy and daily room servicing excellent. Our room had spectactular views over the Adriatic towards Lokrum Island and Dubrovnik to the side, great sunsets. The breakfast was very good with a wide choice and helpful staff if we wanted anything made particularly, we had omelletes to order a couple of times. I have celiac disease so I eat a gluten free diet and was pleased to find a dedicated gluten free table with various cereals, a fresh loaf of bread, sweet breads and cakes. All gluten free and well stocked every day. Added to the already gluten free options it provided a wide choice. The outside pool area and access to swim in the sea (its deep mind) is very good. Really helpful staff and always a couple of free sunbeds. There is an excellent terrace restaurant, great for lunch, that also provides a poolside service. The gardens are a surprise and worth exploring, they stretch across the neighbour
samanthac624
United Kingdom · Couple · September 2023
“Wonderful hotel”
+My husband and I have wanted to stay at the hotel for some time and our recent 5 night stay did not disappoint The staff at the hotel are exceptional A special mention to the lovely young waiter Dominik who was always so smily and chatty and Vedran the charming waiter at the beach restaurant And not forgetting Nicky who has worked at the pool terrace for years and gave us many recommendations and is such an amazing character! The hotel for us was perfectly positioned - the pool terrace gives direct access to the sea and there was always an available sun bed ( unlike some hotels we have recently visited where there have been sunbed wars !! ) and the city is a pleasant 10 min downhill stroll It is such a shame that the hotel will be closed next year for refurbishment as we would definitely have returned, just like so many people we met during our stay who had returned to the hotel year after year My only hope is that it is not changed too much as the faded grandeur of the hotel sets it apart from its modern soulless neighbour the 5star Excelsior
+Needsc room refurbishment,particularly bathrooms.Carpeting have spots and old.Poor AC
+A magical & memorable weekend with balcony views of the Adriatic Sea & Dubrovnik Old Town. We stayed in one of the newly renovated villas in the historic palazzo building & had personal concierge service as well as personal chef at the villa terrace restaurant who cooked up whatever we wanted for breakfast fresh. Like a second honeymoon for my husband & me. Highly recommend! Hvala!
ParsnipsEssex
United Kingdom · Couple · September 2023
“Lovely hotel”
+We had a truly lovely time at this hotel last week. Spotless. Bedding and towels changed each day, even tho we would have re used towels. Little surprise arrives each evening ! Staff attentive and friendly. It’s a 15 min walk to Old Town, where all the restaurants are. Little up hill on way back. We only had the lovely breakfast at the hotel on a beautiful terrace with views. Would recommend.
fmbaines
United Kingdom · Couple · September 2023
“Wonderful stay”
+My husband and I had a wonderful two night stay. The staff were attentive. We booked a classic room and were delighted to have a free upgrade to a sea view room. We had a wonderful and relaxing late lunch on the outdoor terrace when we arrived and the staff were very welcoming. The pool area was great with a saltwater pool and access to the Adriatic. Beautiful views of the Old Town. The restaurants were pricey in the evening. We ate in the Old Town on our second night which is a pleasant 15 minute walk away. Breakfast was busy as it was peak summer season but every option of food you could wish for including prosecco. We would have loved to stay longer and hope to return. P.s. I can't understand the negative reviews!