Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 161 reviews.
Gary
Canada · Family · June 2026
+Beautiful grounds with very friendly dogs that even came on a hike with us! We stayed in the dome which was actually very spacious, comfortable and clean. There was a working hot tub and next to it a nice place with hammocks etc to relax. Overall, a peaceful and relaxing stay in the mountains, surrounded by nature. The drive up is a bit bumpy but totally manageble. Horse-back riding was fun and felt safe with two guides.
−The pool was not cleaned before we arrived. They did try to clean it during our stay but it was still dirty so we did not use it. It was one of the reasons we booked this place (slide/pool) for our daughter so that was disappointing, although she was happy enough in the hot tub. I would check with the property before booking whether the pool will be useable if that's important to you.
Marre
Netherlands · Family · June 2026
“Beautiful location and friendly staff, but unfortunately our experience was marred by unexpected and unauthorized charge”
+The location is beautiful and surrounded by nature. We enjoyed the activities and the staff in the restaurant were friendly and welcoming. The accommodation itself was comfortable and our children had a great time during our stay, especially the swimming pool.
−Before extending our stay, I explicitly asked whether the extra night could be booked at the same rate as our original reservation. The property confirmed in writing that it could. After checkout, additional charges were added that had never been disclosed beforehand. When I requested clarification, the property eventually acknowledged that the difference was caused by an additional guest surcharge that had not been mentioned when the extension was agreed. An additional amount was then charged to my credit card without my approval. Once I challenged these charges and requested a refund, I stopped receiving responses. Mistakes can happen, but transparency, accurate billing and communication are essential. Unfortunately, this is where our experience fell short.
Karin Aubele
Germany · Family · November 2026
+schöne weitläufige Anlage eigenes Restaurant mehrere Pools toller Ausritt sehr netter Gastgeber
Carsten
Germany · Family · October 2026
“Fantastische Lage in der Natur”
+Fantastische Umgebung, Natur und erleben möglich
−Bestes Frühstück in costa rica
DEBORAH
Spain · Solo · August 2026
“Recomendable si buscas tranquilidad”
+La habitación era sencilla pero estaba limpia y teníamos todo lo que necesitábamos. Jorge el dueño fue muy amable en todo momento y nos atendió fenomenal. El entorno era muy bonito, el desayuno muy bueno.
−Estaba un poco lejos de todo lo que fuimos a visitar, las carreteras son caminos de tierra y se tarda en llegar, pero a cambio de agradece estar inmersos en la nada con un entorno tan bonito y ventoso! Aventura ranch total!
Michelle
Netherlands · Family · August 2026
“Fijn verblijf op mooie plek.”
+Vriendelijke eigenaar, die ons welkom liet voelen en korting regelde op de excursies voor onze kinderen. Ook was hij altijd in voor een praatje en bij een verzoek kwam er snel een reactie en werd bijvoorbeeld onze kamer tussentijds schoongemaakt. Hij maakte het daardoor extra prettig. De omgeving is mooi en de excursies (paardrijden en ziplinen) waren erg leuk en familievriendelijk. Het zwembad met glijbaan zorgde voor veel waterpret bij onze kinderen.
−In de luxe suite, misten wij wel een aantal dingen die al vaker zijn genoemd. Een simpele bezem, wat meer keukengerei en bijvoorbeeld een waterkoker. Hij voelde niet luxe aan, maar de bedden etc. waren wel goed. We misten bij onze ruimte een eigen terras/buiten zit optie. Ontbijt is prima, maar simpel.
Nicole
Switzerland · Family · July 2026
“schöne Lage in der Natur, jedoch alles schon etwas älter, daher Preis-Leistung nur mittel”
+Das Personal war sehr freundlich
−Die Infrastruktur ist schon älter, Fotos entsprechen nicht ganz der Realität
Rudolf
Netherlands · Solo · July 2026
+Het zwembad met glijbaan
−De kamers kunnen wel een update gebruiken
Zdeněk
Czechia · Family · July 2026
“Great starting point for Rincon de la Vieja park trip”
+Great breakfast, we also enjoyed all the pools and the short trail with panoramatic views. Good location for Rincon de la Vieja park trip. The road there was not as bad as described in many reviews, we did not use 4x4 and had no issues to get there.
−Some noise at night which was not loud but was consistent, probably due to toilets. Dinner was quite average.
Stephanie
Canada · Family · July 2026
“Cher pour ce que c’est”
+Bon petits déjeuners
−Excentré…loin de tout Vieillot et aurait besoin d’un peu plus d’entretien La salle pour les repas ressemble à une cantine d’école Les lits ne sont pas très confortables