Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.
Barbara
United Kingdom · Couple · October 2026
“Imperial victoria”
+Location, comfy bed
−No kettle in room, stairs Dirty pants in drawer
Pudji
Australia · Couple · October 2026
+The location, the cleanliness, the beautiful kitchen, the nice bedroom and bathroom.
−It does not have a lift, not even for the luggage. We were assigned a room in the top floor, level 3. I have chronic asthma and bad knees, while my hubby has bad knees. Going up 3 sets of stairs while dragging a 15kg suitcase was no fun at all. The kitchen was really really nice and the laundry was a big bonus. But it was all located on the ground floor. To make tea or coffee everyday we had to go up and down 3 sets of stairs. It was a struggle for me.
Mira Anafina
United Kingdom · Solo · October 2026
+Location only
−Room was dirty full of insects.
Christian
United Kingdom · Couple · October 2026
+Quick response and useful information
−Clean and cosy
Bender
Australia · Couple · October 2026
“This property is comfortable and in an outstanding location.”
+The details for entry were prompt and detailed. The entrance to the property was appealing on arrival. The bed was very comfortable, the bathroom is very clean and spacious. The location is absolutely the best thing about this property and I would recommend this location as being great for tourists.
−There were no keys - a code was provided and not until right on the time checkin was available. This was a bit off-putting as we were not sure what the process would be and had thought someone would meet us at the property only to be contacted via phone message and left to work it out for ourselves. The door code and door knob and the one for the apartment door are a bit like a puzzle that requires a safe cracker. But we got there. Our apartment was on the third floor and there is no lift. The room (like many in England) had no air-conditioning - however there was an electric fan we used and you can slightly open the window. Streaming did not seem to be available and we ended up channeling to our own Netflix account one night. There is loads of empty cupboard space and the renovation is quite ad hoc.
Loris
Romania · Solo · October 2026
−I called two days in advance to request access to the room at 9:30 a.m., and this was confirmed to me. However, when I arrived, I was told that the room was occupied and that I could not access it before 3:00 p.m. After paying an extra £15 to be able to enter at noon, I was informed at 1:00 p.m. that I could enter. I then had to wait for about half an hour in front of the room because the code I had been given was incorrect. Terrible management!
Sandra
United States · Solo · September 2026
“Great location”
+The location and customer service were prompt to assist.
−The fact that a hair dryer was furnished with a uk plug but the bathroom didn't have a uk plug option. Being a us citizen , one wouldn't know to buy a specific uk to European adapter . No elevator plus Booking.Com advertised this property as an apartment and private kitchen. E locks were difficult to operate.
Nicky
Australia · Couple · September 2026
“Convenient and enjoyable stay.”
+Excellent location close to the palace, the tube, great coffee shops and restaurants. Also loved the communal kitchen which was large and modern.
−We stayed in room B which was in the basement. We had not appreciated that there was a very narrow staircase leading down to this bedroom which was the only way we could get up and down onto ground floor. This meant we had to carry our very heavy 3 suitcases up and down which was painful and difficult. It was also unusual that the pillows in bedroom B had no protective pillow covers so we could see the condition they were in - all yellow stained. Mattress also felt saggy. We could not get the large TV to operate even though the host claimed you could log into it but we could not get any channels to do so and no free to air TV.
Dawn
United Kingdom · Couple · September 2026
“Excellent location.”
+Excellent location Clean Spacious Well equipped
−We arrived at night and struggled to initially locate the property. Some clear instructions on how to find the property from the tube station would have been useful.
Mykhailo
Germany · Couple · September 2026
+Thank you very much for the wonderful time we spent at your apartment. The location is excellent, the interior is very cosy and stylish, and everything was clean and well organised. The room and the kitchen had everything we needed. We would be very happy to stay with you again in the future!