Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 50 reviews.
Annie
United Kingdom · Family · July 2025
“It’s a scam, the property didn’t exist”
+It’s a scam, the property didn’t exist
−It’s a scam, the property didn’t exist
Anonymous
United Kingdom · Solo · July 2025
“Bad”
Alim
Bangladesh · Group of friends · July 2025
“This is a scam”
−The property doesn't exist and I could not reach them in the provided number
Anonymous
United Kingdom · Couple · July 2025
“Scam, do not book here”
+N/a.
−This is a scam, do not book to stay here. Tried ringing the number given 4 times on the date of checking in, because no specific address is given on booking.com and the map suggests the hotels actually next to the Sir Ludwig Guttmann Health Centre. Two times it said the line was busy, the other two times it said the mobile phone number was unavailable. No reply to an email either. Went to Montfichet road to try and find the hotel but could not see it anywhere. My partner and I ended up having to spend the night with a friend in order not to just be wandering the streets Other recent reviews suggest this has been a scam for at least several months, but even before then the property was listed on booking.com with the wrong address.
Dario
United Kingdom · Solo · July 2025
“SCAM property”
+Nothing, I couldn't get in, as there's no address given...only a whole road. On the day neither the property or Customer support answered calls, emails or messages. I am still waiting for Customer support to reach out and refund me.
−Nothing, I couldn't get in, as there's no address given...only a whole road. On the day neither the property or Customer support answered calls, emails or messages. I am still waiting for Customer support to reach out and refund me.
David
United Kingdom · Couple · July 2025
“Horrendous”
+This was a scam I emailed Called the property Text the property With no reply. I was stood outside with no means of gaining entry
−Called the property Text the property With no reply. I was stood outside with no means of gaining entry
Angela
United Kingdom · Couple · June 2025
“SCAMMERS!!”
+Can't answer this Question Due the the fact it never even existed , an they were using the address of a different property , an changed their name slightly 😡
−SCAM WARNING!!! The property didn't exist, we walked round for 4 hours trying to find the location , they gave false address . Tried calling 4 times, tried messaging , and not one answer from them, lack of communication. Had to pay out for another hotel somewhere else last minute... VERY BAD , DO NOT BOOK HERE, YOU WILL BE SCAMMED!!!! Previous reviews also suggest scam 😡
Dung
United Kingdom · Solo · January 2025
“Bad”
Olalekan
United Kingdom · Couple · December 2024
“Bad”
+Urban Oasis service was the poorest since using booking.com. I couldn't use the room I booked because the address was vague and not explicit, no postcode nor house number. I tried calling the contact number severally but no response and also sent text to inform that am stranded, no response either. I waited for more than two in the cold with the hope that someone would call me but nobody called. It's the worst service I've ever experienced. Please I want a refund of my money.
Oskar
United Kingdom · Solo · October 2024
“Don't book”
−Scam. I booked them twice, on both occasions they cancelled on the same day leaving me having to call customer services and get alternative property and go through the hassle of refunds. Address is wrong, they're not picking up the phone. I have no idea how this property is allowed on booking com