Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 68 reviews.
Andrew
United Kingdom · Solo · October 2026
“Great place to stay in Chester and excellent value.”
+Comfortable and well equipped. Perfect for my needs.
−I couldn’t get the TV in the living room to work.
Samantha
United Kingdom · Solo · October 2026
“Upton Grange stay”
+We were visiting our daughter in the countess of chester hospital so couldn't be closer. Room was very spacious and clean. The kitchen was great and facilities were too. Good parking. It was great value for money for what you had available. We'll stay again.
−N/A
Christine
United Kingdom · Couple · August 2026
“Brilliant location, very comfortable and beautifully clean. Great place!”
+Ideally located for all of my needs.
−NA - everything was lovely.
Kazeem
United Kingdom · Solo · July 2026
+The room is well tied up
−The toilet is located at the 2nd floor
Jenny
United Kingdom · Solo · July 2026
“Excellent value short-stay accommodation”
+The location is perfect for visiting Chester zoo and the wider area, including RSPB Burton Mere. We appreciated the proximity of three pubs for evening meals, including the Brewers Arms offering Indian meals, a refreshing change from the usual pub menu. The ensuite room at the top of the house was small but comfortable and clean. In extremely hot weather the table-top fan was a godsend. The availability of the kitchen for breakfast preparation was helpful and we also enjoyed drinks in the garden later in the day. The pre-arrival detailed instructions regarding access were clear and the accommodation provided is excellent value for money. Our two-night stay coincided with the World Cup semi-finals but we were not disturbed by noise either inside or outside the property.
−The description of the property is misleading at times, regarding which facilities are provided within rooms and what is available communally. For example, the photo of a breakfast tray in the ensuite room gives the impression that the room has coffee-making facilities, when in fact the tray would have to be carried up two flights from the kitchen on the ground floor. Similarly the provision of a hairdryer cannot be guaranteed, if a previous guest has left it in another locked bedroom.
Lisa
United Kingdom · Solo · June 2026
+What a lovely place to stay . Close to the city ,the zoo , 3 local pubs . Bus stop over the road takes you to city centre so easy to use . Parking was great, no problem Clear instructions from the host Would definitely recommend it.
trudi
United Kingdom · Couple · June 2026
“An ideal location for visiting Chester.”
+The location was ideal. Parking outside property. Good facilities.
−We found the mattress very soft. Three floors up and down to the kitchen facilities
Margaret
United Kingdom · Solo · June 2026
+Kitchen area and parking were good. Communication from host good.
−Could hear noise from other rooms. Shower door would not close properly. Didn't realise when booked that room with private bathroom would be 3 floors up in narrow stairwell- disabled hubby has issues with stairs - not owners fault. Perhaps kettle in that room would save having to carry hot tea to room when kitchen was busy
Dianna
United Kingdom · Couple · June 2026
“We had to adjuste as required. Comfortable room cleanliness and location was”
+Over three floors is not an ideal layout for our age group to reach the bathroom
−No en-suite.. not ideal to leave the room for the toilet during the night
Maureen
United Kingdom · Solo · May 2026
“Lovely accommodation but the late late check in is not good.”
+All good.
−The 4pm Check in is far to late after driving from London.. 2 or 3pm would be fine..