Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 24 reviews.
quiklooper
Business trip · August 2025
“Probably the worst 3.5 hotel in Kuching!”
+Is this a full fledge hotel or a training ground for UCSI students? Either way, we paid money to stay and use this hotel for events. The building is beautiful and majestic from afar. However, the staff’s mindset and attitude is far from a 3.5 star hotel standard. The staff just cannot understand simple requests or instructions and we had to repeat the same instructions over and over again. Please wash your chair cover. They are white but filthy! If you want to know how filthy they are I will share photos. While we were requesting for room setup, only ONE staff came trying to fix the table but your other hotel staff just sit around not helping. Definitely will not recommending this hotel for stay or events!
Danielle
Family · April 2025
+I chose this hotel as it was very accessible to the conference centre where I was attending a conference. I was pleasantly surprised with the room - it was clean, very spacious, comfortable bed. Nice views (though dirty windows). The room even had a kitchenette in it (but with a note that no cooking allowed?!). Lovely big bath and separate shower. However hotel as a whole has appearance of neglect. Pool was nice but needs a good scrub…whole exterior of hotel looks crumbly and dirty/likje it is slowly moldering away. Roof top area and pool bar not functioning. Overall just seemed like a place that had seen better days, many many days ago…Sad, as it has great potential and it looks like it was built to a quality standard. It served the purpose I needed, but if I were to return as a tourist, I would most definitely not choose to stay here. A fair distance from town, nothing much to speak of in near vicinity….the saving grace being the cheap taxi’s one can get in Kuching.
LeQuadriKL
Malaysia · Business trip · November 2024
“What a enjoyable trip !!”
+Room are spacious !! Laksa Sarawak very yummy & the service given are outstanding and the environment surrounding just make you feel recharge . What a memorable experiences !! Highly recommended and definitely will gonna come back Thank you UCSI Hotel.!
117manjat
Group of friends · December 2022
“Would not recommend this place”
+The beds are nice but the hotel it self has nothing special to offer. The breakfast was very disappointing! For example there was a glass with butter where everyone puts they’re knive in with jam or chocolate, it was disgusting !!! Almost everything we need to ask for as there was no bread or fruit. The bathroom needs some renovation and is smelly. The hotel is outside the citycenter and there is nothing nearby
zoefied
Business trip · March 2022
“Check out the rooms overlooking the river”
+Stayed here for 2 nights. All are good except the pillows. The rooms overlooking the river are awesome. Awesome view to watch the sunset & sunrise from the rooftop. Foods were average. As with other hotels struggling from the devastating effect of covid & now making recovery, there were plenty of maintenance jobs to be done to the property.
+Near BCCK…
Nickelodeon95
Family · October 2021
“Worst Management”
+Arrived at hotel for a check-in at around 1500hrs. Waited for about 20mins to be served by one of the FO. Worst yet to come, the rooms wasn't ready at that moment(1615hrs) Then can i have a foc late checkout?
Verified traveler
April 2021
+Spacious room, however the limited food choices during pandemic, slight a bit dirty in bathroom as still seeing food waste and hairs while checking in. Not so hygiene using recycled access card holder.
“Lovely Hospitality!”
+Overall, staying experience was great and comfortable. I love their new look,modern and spacious room size. I stayed at junior suite room with river and greenery view from my glass window, it was spectacular to see sunset in my room. Even though location a bit further from the city but it doesn’t stop me to stay here because I just want to escape from hectic city life. Ontop of that his property has outdoor parking which is very big and it gave me stress free looking for a parking lot and I parked just next to main entrance (convenience!). The best part, you could see live plant, huge tree inside the building at lobby area. Hospitality was lovely and wish to stay here again for my subsequent trips with my family. Shall try their SkyLounge at level 16 with great view of Kuching city, river and greenery from their rooftop. Swimming pool and gym facilities are available but unfortunately swimming pool is still close. Hurmmm
_Footprints_TMiles_
August 2020
“One of the best”
+Thank you UCSI Hotel for the excellent customer service. I really enjoy my stay here with comfortable bed & perfect view from the room window. The breakfast was delicious with lots of choice. The staff was very helpful. I selected this hotel based on the reviews and it did not disappoint. It exceeded my expectations.