Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 40 reviews.
+Turtle Island Resort promises stunning views and decent food, but my recent stay was overshadowed by persistent operational failures and disappointing customer service. Despite the picturesque setting, including breathtaking sunsets and well-prepared dishes like the fish sandwich and coconut shrimp, the experience was marred by numerous issues. The most egregious were the frequent disruptions to water supply, with faucets and showers routinely shutting off for extended periods, often mid-use. Additionally, the restaurant's chronic food shortages led to a complete lack of options for a full 24-hour period and painfully slow service, with orders taking over an hour to arrive. Moreover, the resort suffered from frequent power outages, resulting in disruptions to essential amenities such as lighting, air conditioning, and Wi-Fi. The inconsistent water temperature and occasional saltwater intrusion in the showers only added to the frustration. Minor inconveniences, such as room mix-ups, unreliable taxis, uncomfortable lounge chairs, and inadequate Wi-Fi, further detracted from the experience. To make matters worse, despite repeated attempts to engage with management regarding a partial
Cecilia
Group of friends · May 2024
+The resort was beautiful. We did though have issues with being assigned the incorrect room & waking up twice to no running water.
V8493JYlesleyw
Solo · April 2024
“Not as advertised”
+To be honest the best thing about this hotel is the staff! It is isolated with the only way in to town being a scheduled boat ride. The food at the restaurant while good is unbelievably expensive and they did not have alot of supplies. For most of our two weeks there was hardly any other guests. The property had alot of maintenance issues and were closing down for renovations. Alot of the staff was being laid off while we were there and on the last night we stayed it was only the 2 of us and I think 2 security guards, so it did not feel safe at all! Also there was no cook and no ability to get any food at all unless we went in to town. On one boat ride back to he resort the boat had mechanical issues and an 8 minute ride took half an hour. When we brought our concerns to the manager she did not seem concerned and only wanted to stress how much money it was going to cost the resort to complete the renovations. In fact the only time that she admitted to being the manager was when we decided to leave early... even though we had numerous interactions with her and asked her what her role was at this hotel. Due to the safety concerns we decided to leave early I have tried to reach out to
Christine
Family · April 2024
+This property has so much potential. Beautiful setting, lovely villas and staff that tries very hard to please guests despite many property and property management issues. We stayed in villa 4 and upon our arrival the pool was not filled but they noted they would fill, however did not share due to the pool treatment used we could not use until the next day. We had issues with setting the safe and the management noted someone would come to reset however no one showed we had to remind them to send someone day 2. Day 1 we had the power go out several times while cooking (was not out for long periods but needed to restart the cooking several times) Morning of day 2 the guest bedroom flooded due to some toilet issue which the staff promptly cleaned up and then went to get a new part (assuming this required a trip to San Pedro) before the toilet was operational again. Day 3 we were without water for several hours in the morning. Overall the water was rather salty - not a complaint as we understood we were staying on an island but in talking to other guests who had stayed there in the past they noted this was unusual. Again this property has so much potential but it does not appear the ma
+We love turtle island. Unfortunately, the owners are not maintaining essential things like water & water filtration. The staff is lovely and do their very best to accommodate the guest.
+Beautiful views and setting.
Joseph
Family · April 2024
+Terribly mismanaged property. First of all, the very first night we got there electricity kept going out and continued to go out through our stay. We couldn’t enjoy the restaurant or the bar in the complete darkness aside from one lamp and a few dim electric candles. Secondly, they had no rice and beans or tequila, which is amazing for a Caribbean resort. and We then proceeded to get our room and we were placed right next to a trash dump with an old, disgusting looking boat blocking our view. Our master bedroom had no privacy as the sliding door doesn’t go all the way up to the ceiling and the mattresses were extremely uncomfortable and loud. Worst of all, the pool was murky and had dirt and debris in it. They just stuck a hose in there and then poured so many chemicals. All we could smell was chlorine, our eyes were burning. Furthermore, the tap-water and all the faucets in the shower was just saltwater from the lagoon. When we complained about it and asked to be moved, they said they cant move us even though there’s only three other people staying at the resort at the time with 8 empty units. After much arguing they offered to move us to a Lagoon unit, which is much smaller, but
+The property has a potential to be a great resort. Quiet, beautiful areas, the rooms are very nice. The only problem is the restaurant not being prepared to serve well. We couldn’t get a breakfast one day and lunch and dinner was very limited. We had to buy our water to drink.
+I had an absolutely amazing time there. At night when I was ready to be away from the noise of the city, I could retreat to turtle island and be at peace. The staff was amazing. The boat captain made many trips so although there’s scheduled times for transportation, I ended up getting a ride from the island at very convenient times. It’s only a 5-6 min ride each way from San Pedro to turtle island (I timed it). You can get the golf cart through a partnered company and they will even pick you up. It was worth it for sure and the kid loved the private pool.
+This resort is so unique as its on a seperate island. If you like that island feel and boat to and from san pedro. You will love it here. The staff was great and communicative. Even when some hot water problem occurred. Glad it was hot ! The view is great ! The food was EXCELLENT ! The drinks were great !! The room was comfortable and clean. You are not disturbed and can relax.