Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.
Bianca
Australia · Couple · October 2026
“Very happy and will definitely stay again”
+Everything was clean and comfortable and great location to walk to the hospital
−Nothing
Tim
Australia · Family · October 2026
+Great place to stay before surgery at the Royal Melbourne Hospital. Nothing takes your mind off the next day like a spa and a swim. Concierge was excellent, very helpful.
Craig
Australia · Solo · October 2026
“Never book this accommodation.”
−This is not a regular accommodation venue as I was led to believe. It is actually an apartment complex. It is locked and you can not access this complex without a key. I didnt realise this when I booked the accommodation. I had spoken with the owner earlier that day to confirm my expected arrival time. I was told to ring him again when I arrived. When I arrived (on time at 2.00 pm) I rang and no answer. I had just driven down from NSW to Melbourne. I spent the next 45 minutes calling. No answer. I thought that I had been scammed. At this time I booked alternate accommodation. The guy called me at 6.00 pm asking when I was going to check in. I told him that he didnt answer, he disputed that I had called. I have all the screen shots on my phone, including photos of the building. He disputed it all. I told him to go to buggery. Luckily I was not charged for this booking. Booking.com should not have such venues in its offerings.
Matthias
Australia · Family · August 2026
“Disasterous”
+Nothing
−The staff left before I arrived and I couldn't get in to the accommodation and they basically said bad luck
Daneila
Australia · Solo · August 2026
+The location and the view. It was easy to get to.
−Everything got wet in the bathroom when showering because of the steam. We had our 1 year old with us and found pills under the bed, lucky he didn't eat them
David and Samantha
Australia · Group of friends · August 2026
“Makes a hospital appointment comfortable and convenient.”
+The location is second to none - literally across the road from the Peter Mac Hospital. A balcony with views across the city. Fully equipped kitchen and two bathrooms.
−Having to make a call and meet someone at the door to collect our keys was slightly inconvenient. I would prefer to be able to step up to a reception desk. The handles on the cupboard doors in the kitchen are a bit difficult to open for people with weak hands. But I know I’m being super picky here. The Turnkey Apartments are brilliant and I will definitely stay there again.
Mid range traveler
Australia · Solo · July 2026
“Never again”
−Overpriced and under delivered. No clear instructions as to how to enter the building. Was never told we had to phone the number on Bookings.com. Room had a dirty odour as soon as we walked in. Just didn't feel clean. Old furniture, bedside tables had hardly any farnish left on. No smart TV, could connect but only when the person who should us the room had to ho and get a cable to the DVD!! player. We were told that if the signal dropped out that we should unplug and then replug the DVD. WIFI was slow. Couch was cheap. The room was not at all soundproof. Only one reverse cycle air-conditioning for the 2 bedroo apartment which was located in the living room, so heat the bedrooms we had to leave the interior doors open. Not great when there are two couples. Bed was far to "springy", not comfortable. First and last time we will stay here. Never again at the price.
Jennifer
Australia · Couple · July 2026
“Staying here took all the tress out of all my medical appointments”
+Everything it was comfortable and clean. The manager was extremely helpful and made us feel very welcome.
Rachael
Australia · Couple · July 2026
“A comfortable, affordable, and exceptionally well-located stay with a responsive host that made a challenging time much”
+We stayed here for two weeks while attending appointments at Peter Mac, and we couldn’t have been happier with our experience. The accommodation was affordable, exceptionally clean, and had everything we needed for a comfortable stay. The owner was fantastic to deal with, maintaining excellent communication throughout our stay and responding to any questions or concerns quickly and efficiently. The location is ideal, with Peter Mac and several other hospitals within easy walking distance. Having trams right outside made getting into the city incredibly convenient, and the secure parking facilities were another huge bonus. We genuinely appreciated how well everything was managed, and it made what was a stressful time for us much easier. We would absolutely stay here again and highly recommend it to anyone visiting Melbourne, especially those attending the nearby hospitals.
−Honestly, there’s very little to complain about. Being so close to major hospitals means you may occasionally hear helicopter arrivals or emergency vehicle sirens during the night, but that’s simply part of the location and certainly didn’t outweigh all the positives.
Helen
Australia · Group of friends · July 2026
“The young man who gave us an orientation to the property was very accommodating. Apartments are conveniently located to”
+The property was convenient to the cooking class that we attended.
−There’s nothing in particular that I didn’t like, we booked three apartments and stayed in three different areas. It was challenging to come together for that reason. The apartments that we stayed in, had a light coloured kitchen, not the one depicted on the Booking.com website.