Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.
Tou
United States · Group of friends · October 2026
“The hospitality was off the charts. Maybe me feel like family.”
+I loved the old retro Japan vibes it had. Gave me a real taste of how old Japan was really like
−The uphill climb was killer but well worth it
Diana
Spain · Couple · October 2026
“An authentic and unforgettable Hakone experience with the warmest hosts.”
+One of the highlights of our two-week trip to Japan. The room was spotless, everything was traditional, and having a private onsen felt like such a luxury. We also loved the Japanese tea set in the room. Above all, Jim and Katsuko were incredibly warm and welcoming, their kindness and hospitality made us feel completely at home. If you have the opportunity to stay here, don’t hesitate!
−Honestly, nothing. Everything was wonderful and exceeded our expectations.
Asia
United States · Group of friends · October 2026
“Unmatched hospitality in a picturesque location”
+Hakone was a gorgeous little day trip, we wish we could have stayed more nights. The couple that runs Tsukinoya were so so sweet, dropped us off at the bus and ropeway on two different occasions. We went on the Ropeway over the sulphur banks and it was a highlight of our trip. The Onsen was pretty and so relaxing, and it was available every time we wanted to use it (three different times in our overnight stay!) The lady that runs the Ryokan recommended us a little Izakaya a block away, made a reservation for us while we bathed and even walked us around the corner to dinner. Overall, I would love to return someday and bring more gifts from home.
−That I didn’t stay another night!
Lecia
United States · Family · October 2026
“It was a lovely setting, lovelier people, and would definitely stay again”
+The couple that run this property are some of the nicest and most welcoming people you would ever have the pleasure to meet. They did everything in their power to ensure our trip to Hakone was comfortable, memorable, and engaging. They were helpful in directing us on where to go, drove us to the train station, and even helped us figure out how to ship our bags through the konbini. I would recommend this place to anyone that wants the ryokan experience and see why this is a spot we have saved for any future travels to the region.
−There is nothing I didn't like but I would caution anyone that isn't familiar with traditional Japanese futon bedding that it is directly on the floor and it is not a 'plush' experience. It is plenty warm and they will do whatever they can to assist you in your comfort, but just know that going into the experience.
Jacqueline
Australia · Family · October 2026
“Wonderful”
+This was such a special part of our trip. Our room was huge, clean and up in a serene town in the mountains. The couple that run the place are so adorable. Their kindness was incredible and verging on insistent. I tried to microwave some convenience store food and they *appeared* and would not allow me to do it myself then delivered it to our room on a tray like a 5 star meal. Precious!!! They informed us regretfully that our check out day was their holiday and showed us exactly where to put the key and find our shoes....but lo and behold, they were there in the morning to drive us to the art museum that we had planned to visit that day....no arguing....they were driving us....no matter what. We absolutely adored this, however be prepared. There are two onsens which serve as the shower/bathing situation for the guesthouse. Both are private and locked when in use. One is traditional and the other is......erotic....the owners were hesitant to show us the one with all the phallis, but I found it very lovely.
−Our only regret is not staying longer.
dorothee
France · Group of friends · October 2026
+Le couplé propriétaire est aux petits soins.ils nous ont conduit plusieurs fois gratuitement. Ambiance traditionnelle dans un petit village hors du temps
Lydie
France · Family · October 2026
“Bénéficier d’un onsen privé en famille : une expérience exceptionnelle”
+Les onsens privés, l accueil des hôtes , la chambre traditionnelle
−Rien
Giulia
Italy · Group of friends · October 2026
+El Onsen y el trato de los dueños
−Todo bien
Kim-Vy
France · Couple · October 2026
+L'établissement était charmant et la chambre spacieuse. Le onsen privé était très appréciable pour notre pause lors de notre séjour. Les propriétaires étaient très réactifs et aux petits soins. Ils nous ont proposé de nous déposer et de venir nous chercher à quelques restaurants à proximité du ryokan. Ils nous ont également déposés à la gare de Miyanoshita lors de notre check out pour nous faciliter la suite de notre voyage.
Jordi
Italy · Couple · October 2026
+I proprietari sono molto accoglienti. La camera è splendida in stile giapponese. Gli onsen privati sono un toccasana dopo la stanchezza accumulata durante il viaggio