Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 15 reviews.
Ruth
United Kingdom · Family · April 2025
“Freindly and comfotable stay in a great location with great staff.”
+Really freindly and helpful staff, great location with local transport but we also walked some of the way to and from the property which was nice. The fascilites and onsen were great. It had more of a freindly hostel vibe than a fancy hotel vibe which me and my sister really liked.
−The onsen could probably use a refresh/refurbish but we still really enjoyed it.
Laura
Australia · Family · January 2025
“Freezing insufficient heating and unhelpful receptionist”
−We checked out less than 1 hour after checking in. The staff at the front was a bit uncaring which is unlike a Japanese hospitality. The place was a bit run down with the front entrance door and other place rotting away from water damage. We looked past all of it and try to have a good time. What really made me give up was when we realized the room with one AC was so weak it couldn’t heat up the room sufficiently for us to even take off our coats. We complained and they brought up the kerosene heater which was still not enough and with a toddler in the (yes this was mentioned in the reservation) we just couldn’t stay there. We ended up checking out less than an hour into our stay but they still charged us full for two days. When we left the reception person was saying sorry but had a slight smirk about it which really didn’t sit well with me. I would not recommend staying here unless you don’t have another choice.
Kristina
United Kingdom · Group of friends · December 2024
“Authentic experience but not the most comfortable hotel”
+It is nice if you want an authentic experience. The staff is very kind and the location is good.
−The shower is only a shared shower split between men and women. The hotel has no lift so it was hard to move my luggage. There is also no general heating so the overall hotel has no common space which is warm in the winter. The booking also said the room would have a view of the mountain but the room we were given overlooked the road. We asked for a better room but they gave us another just for half the stay.
Morgan
Canada · Family · September 2024
“Exceptional”
Richard
United Kingdom · Family · May 2024
“Beautiful hotel with friendly staff”
+Stunning view of Fuji from room Well connected by bus to Ropeway Friendly staff Traditional Japanese hotel for those who want a more authentic experience
Romain
France · Family · May 2024
“Good”
+We stayed 5 nights, we are 3 so we took a futon room for 3 It's an expensive area but it's a bit pricey (23kyen/night) for a room with no bathroom and just 2 chairs for 3. Only the tv with Chromecast was nice to have! The shared onsen was not busy, it was rather dated, basic and small but clean and functional.
−supposedly with a garden and mountain view. There is no mountain view from that room 🤪 The room is in front of an intersection with a traffic light, so kind of noisy in the evening and early morning. Also other travelers complained about the lack of signs to orient yourself in that complicated floorplan, we saw couple of signs but none are in English...
Chrysanthi
United Kingdom · Family · March 2024
“Lovely traditional ryokan in an amazing area”
+Great ryokan with very polite and helpful staff in a super beautiful area with views towards Mt Fuji. We arrived a few hours before checkin time on a very rainy day and the staff kindly moved us to another room which was ready so that we get in the room early which I found very kind and very thoughtful from their end. Also it has a beautiful onsen and the option to upgrade with breakfast which was lovely. There is local bus to the various attractions of the area and a bus stop located in 3 minutes walk from the property.
−Nothing, it was a lovely and comfortable stay.
Izzy
United Kingdom · Couple · March 2024
“Ryokan experience with views of Fuji and onsite onsen”
+Beautiful rooms and hotel generally. Amazing to have a view of Fuji from the room when the weather cleared. Nice to have Onsen facilities in hotel for free too.
−Just make sure to plan ahead for food as only breakfast is available for a cost when prebooked (it was a nice breakfast!) and nearest convenience stores / restaurants are quite a walk away - about 30mins. It’s not a problem if you plan ahead.
Penelope
Australia · Family · November 2023
“A relaxing one night stay. I wish we could have stayed longer.”
+A beautiful location with a glimpse of the top of Fuji. The room was big enough for 4 adults and fitted out in traditional style, but modern touches. Beds on the tatami were foldable foam, not the traditional wadded cotton. The onsen was lovely and relaxing, once you are over the shared nudity us English speakers get hung up on. Despite it being the autumn the heating was sufficient to keep us warm. The host was very welcoming and explained everything to us thoroughly. We journeyed up from Odewara Station by rail to Hakone, then the bus up the winding road. Only a short walk from the bus stop to the location.
−The booking was made through Booking.com and we were unaware that we could have ordered food with the booking.
Jasmine
Australia · Family · October 2023
“Very good”
+Perfect location, all the best things were so close. The staff were incredibly friendly and helpful.