Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 64 reviews.
Alina
Ukraine · Couple · May 2026
“Horrible”
+The view from the room is beautiful
−The sneezing inside, absolutely disgusting. The towels had stains, 2 cups were broken. Nothing else no dowhsoap, sink etc. the bed is not comfortable(too low) no bins bags, no shower gel. Horrible. Would never recommend anyone to stay there
Jack
Australia · Solo · January 2026
“Good location, out of the way but not too far, nice views”
+The property was in a good location, and the elevator was lifesaving. The room was nice, and there were good views. The only thing to note is that the bed is on the floor, so if you have mobility issues, that may be worth considering. The mini fridge was broken and didn't work, but I was there in October so I could keep my food on the balcony, and the temps outside functioned just as well as a fridge. I would stay here again.
−Broken mini fridge
Carolina
Switzerland · Couple · December 2025
“Great view over Zermatt!!!!”
+Great communication with host and detailed instructions. Modern room. With good closet for cloth storage. Above Zermatt, great view, super central, accessible via Omnia hotel lift. Very nice balcony, small fridge available.
−As in many reviews, the bed is really low, like a Japanese bed, with a wooden frame that is super loud when you turn during the night. Soft mattress. Would be great to have two more pillows as many guests sleep with two.
Nicolas
United Kingdom · Couple · October 2025
“Great location & views.”
+Very close to the town centre, great views over Zermatt. The check in and out procedures were easy to follow and we got detailed instructions in advance.
−Switzerland is an expensive country to visit.
Laura
Ireland · Family · September 2025
+The view! Was amazing! Lovely!
−The long way up to the hill, but was definitely worthy!
Eleanor
United States · Couple · September 2025
“Good value but hard to locate.”
+Very simple but had what you needed( mostly). Beds were comfortable, room and bath were clean.
−The small fridge seemed not to work. There were light bulbs missing or out. Most difficult was that since there were no staff ( all internet), it was hard for us to get help when we couldn’t locate the place.
Stéphane
Switzerland · Couple · February 2026
“Bon rapport qualité prix”
+Emplacement parfait. Bien centré et au calme.
−Un peu petit. Pour deux nuits, ça va mais pas plus.
Denis
Canada · Couple · February 2026
“Très dispendieux mais ok pour une nuit”
+Emplacement central à Zermatt bien qu'on doive monter pas mal pour se rendre. Il faut bien suivre les indications car pas évident à trouver.
−Plutôt minimaliste pour le prix, mais je présume qu'il faut s'attendre à ça à Zermatt.
念慈
Australia · Couple · September 2025
“訂房後必須確認有沒有收到入住規範”
+晚上陽台看出去就是策馬特的夜景，很美！日出走出去一小段回頭就可以看到馬特洪峰！
−我平常沒有收信的習慣，不知道訂房後會立刻收到入住相關規範，這也關係到電梯的使用。等到來到瑞士才開始跟房東索取入住須知，但根本聯絡不上房東，電話沒接，email也不回 :(還好旅伴看到一樓佈告欄有張貼一張不知名聯繫方式，最後非常波折才聯繫上！但電梯是最後一天checkout 才使用上！拉行李上山真的要人命.....
F Thorpe
Sweden · Group of friends · August 2025
+Fint rum med balkong och utsikt över Zermatt. Bra att det fanns kylskåp och vi fick möjlighet till sen utcheckning vilket var väldigt uppskattat.
−Det var lite problem med hissen när vi var där. Men det kanske bara var tillfälligt. Det var alltså inget problem för oss utan vi såg det som lite extra träning.