Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 44 reviews.
Don
New Zealand · Couple · January 2026
“A bit old & neglected. More imagination & a spruce up needed.”
+Location was great & the bed was comfortable. Bath was appreciated & the shower was ok. Bedding, bathroom, kitchen, carpet were clean. Neighbourhood was quiet. Quite roomy compared to some BNB studios as it’s a whole house. Parking is easy in front of the property.
−Very tired & ageing decor. I checked online & the house had been sold in 2022 with the same curtains, artwork & appliances.It’s as if nothing has been done since, except the exterior has been painted. A bit of imagination would be good and sprucing up the curtains by replacing missing curtain hooks isn’t expensive - a pack of 24 is $1.40 at Bunnings. Filling some holes in the walls would help too. One piece of art came down off the wall in the hall during the 5.4 shake on the 9th Jan as it was just hanging by one nail & we were glad it wasn’t the heavy glass jar full of pebbles on the top of the cabinets in the kitchen! The use of wrapping paper covering the top of a chest of drawers is very dated. The backyard has sadly been neglected which is a shame because it’s shaded of an afternoon & would be a nice spot for outdoor seating. The roses were lovely. One hot plate doesn’t work on the stove. The aircon was appreciated but the cool didn’t reach the bedroom which was down the end of the hall. There was a fan but it took up too much space by the bed which was the only powerpoint in the bedroom & there was a trip risk if we had it on overnight. A extension cord would’ve been helpful
PK
Australia · Couple · December 2025
“A nice stay BUT only for a couple ...”
+I am grateful to have had an accommodation that served it's purpose. A lovely home to shower, cook food, watch TV and have an internet connection. And the bed was very comfortable.
−Unexpectedly, my brother travelled early from South Island arriving at midnight. It cost $60 which I thought was over the top and expensive for him to sleep on the small couch. It was fortunate he is a little man.
Jim
New Zealand · Solo · December 2025
“The only downer was the house felt musty at first and maybe hadn't been occupied recently.”
+Didn't have breakfast supplied. Plenty of room.
−N/A. I would book in again if needing a place to stay in Upper Hutt.
Dirk
New Zealand · Solo · November 2025
“Pretty convenient, needs a few upgrades”
+Clean and tidy, convenient
−Couch and TV Channel options
Stuart
New Zealand · Couple · September 2025
“To Gobinder thank you for your professionalism we would recommend this home to everyone”
+The location very close to the city centre,transport if you needed to go anywhere
−Nothing negative to say
Melissa
New Zealand · Couple · September 2025
“Amazing home away from home”
+I loved that the house was so homely like and i would definately recommend trentham gem to my friends and family
Rayner
New Zealand · Couple · July 2025
“Never go there again”
−Hard to find. Dam cold. No remote for the heat pump on the wall. Shower was useless No extra bedding and was really cold. Had to turn on the oven elements to get some warmth.
Brenda
New Zealand · Couple · June 2025
“Good”
+The location was good. The rooms were spacious. There was a full kitchen and laundry. It was great having a heat pump.
−The bathroom facilities were looking tired. We couldn't open the from ranch slider.
Unaisi
New Zealand · Couple · April 2025
“As a young couple we wanted a space that we could enjoy away from the city on a weekend just for us! but also feel spoil”
+The Location, Neighbours, Suburb, Environment. Space! Felt like a home away from home!
−No issues!
Erik
New Zealand · Solo · March 2025
“Superb”