Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.
Natasha
United Kingdom · Couple · August 2026
“I wouldn’t be back unless these problems where address”
+Location only
−There was no one there to let us in and they didn’t answer there phone numbers had to go round back and knock on a door to a guest to open front door for me, when in the light in our bathroom didn’t work there was no toilet roll and no tv plus the window didn’t open very far and the room was so hot with no fan. Which meant my sleep was poor as I was so hot. And had to shower in the dark
Uzuvira
United Kingdom · Couple · August 2026
“Complete disaster”
+Nothing at all
−Everything was so bad the beds are so old .. the was no WiFi while they said they WiFi .. their communication is so bad and their do rude.. I wouldn’t recommend and the was no toiletries in the bathrooms
Carley
United Kingdom · Solo · August 2026
“Do not go to this hotel the worst”
+Nothing
−No tv no hairdryer cracked windows bed linen dirty bed springy holes in walls stains evrywhere no fire alarms and when asked staff he saod thos was the room he was told to gove and no rooms are provided with tvs which I later found out this room was the only room without tv no fan room to hot was that bad I left asked to speak to manager and was spoken to very rude and asked what my problem was its a room as said staff was very rood and there was no one to talk to so was all done over the phone
mchugh
United Kingdom · Solo · July 2026
“That a joke”
+Nothing
−Shower broken Police all over with key to ever room the knickers and bra on the roof and out the window No tv told they didn't need to work broken bath Curtains broken No hot water No owner to be see
Carl
United Kingdom · Solo · July 2026
“Crap”
+Close to train station
−It was a dump , room was disgusting . Carpet stains , walls all chipped and stained , bed was awful, electric shower didn’t work properly went from boiling to freezing in seconds . I e stayed in a lot of hotels but this is crap and I’m no snob.
Hazel
United Kingdom · Couple · July 2026
“Disgusting place.”
+Nothing
−The BED BUGS, the FALSE ADVERTISING OF WIFI, the RUDE STAFF and LACK OF STAFF, double booking our room so A STRANGER walked in on us NAKED. The WiFi WORKS but the staff PRETEND IT DOESNT WORK so they don’t have to pay more on THEIR WiFi bill.
Charlie
United Kingdom · Solo · July 2026
“Shite.”
+Nothing
−Staff were rude, hole in floor under carpet, shoe marks on wall next to tv, no wifi
Ross
United Kingdom · Solo · July 2026
“Shit is the only word that comes to mind”
+Very dissatisfied I phnd hotel to say I was going to be there at 12 at night the girl said ok and I was in room 2 and the door was open ,when I arrived had trouble getting in front door , then proceeded to room 2 and the door was locked tried to open it and someone shouted theres someone in here f off so was left stranded and confused I then phnd girl no answer then she phoned me back 10 minutes later i asked why was room 2 occupied and she said sorry i gave your room to someone else i said this is unacceptable she said i have a single room left its room 15 but I booked a double bed the girl apologised and said she will give me a full refund but I've emailed the hotel with no reply and evertime I phn her it goes to answer machine and I cant leave a message because it says messages are full I'm very disappointed in this and will now tell all the offshore workers to avoid this hotel so she will definitely loose business from how I've been treated hopefully someone can help and get me a refund as I'm not happy with this and very poor lack of customer service avoid this hotel.
−Been told I have a room then someone shouting and swearing at me this could have been a very bad situation if the guy opened door may have been a fight so want full refund as promised as this is not not very professional I'm so angry with the way I've been treated.
Debbie
United Kingdom · Solo · July 2026
+Nothing
−All of it
Bradley
United Kingdom · Couple · July 2026
“Misleading room, poor condition, and some of the worst customer service I’ve experienced”
+The only positive was the location, being close to the train station. Unfortunately, that’s where the positives ended.
−This was one of the worst hotel experiences I’ve had. We paid for a Deluxe Double Room but were given what appeared to be a standard double room instead. The room was in a very poor state of repair, with cracking walls and ceilings, and there were patches on the walls and ceiling that looked like mould. The TV that was advertised as being in the room had been removed, leaving the mounting holes exposed, which made the room feel neglected and unfinished. What made the experience even worse was the customer service. I called to explain that we’d been given the wrong room and asked if anything could be done. The lady I spoke to was rude almost immediately, repeatedly telling me there was nothing she could do. She said she couldn’t move us to the room we’d paid for, couldn’t offer a refund so we could stay somewhere else, and couldn’t put me through to anyone with the authority to help. I was effectively told that if I didn’t like it, I didn’t have to stay. There was no attempt to resolve the issue or show any concern for us as paying customers. I feel completely let down by both the condition of the hotel and the way the complaint was handled. I would not recommend staying here.