Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 26 reviews.
Tolga
United Kingdom · Solo · August 2025
“Wonderful safe and secure”
+The hotel has had major refurbishments and improvements including new rooms and a swimming pool and terrace area.I came here for 3 nights stay, it started abit rocky as the pictures for my room on booking.com was for there family room and not the room i actually booked, theres a error on booking.com its not the hotel doing it on purpose but the wrong rooms picture is under the wrong room type otherwise the room does exist however omar was very professional in handling the situation, as you can imagine i wasn’t to happy but he done what he could and i was given the room next to the swimming pool (803 amazing room) which turned out a even better experience then i originally planned.. everything happens for a reason they sayThe hotel is very clean and safe they have cctv all around the place and people at the entrance at all timesThere is a 24 hour pharmacy and local shops within a 3-5 min walkThe food and quality of products is high and the service from all staff is amazing you can order food and drinks from their menu to if you prefer not leaving the hotel.From the laundry guy to the life guard they are all good people with pure intentions and very professional in their behaviour an
−Just the photos of mountain view room needs to be changed as its showing the family suite its not the room in the picture but the room does exists its just the wrong picture is on the wrong room type
Francesca
Malta · Couple · July 2025
“Good”
−The name of the hotel should be adjusted and its very misleading. Originally we booked a room with pyramid views, as soon in the pictures and when we arrived there they had given our room to somebody else, despite having booked this accommodation months in advance. They first presented a room for us with just a window and little to no view at all (we had also requested for a balcony due to smoking) and they told us to open the window to smoke. Then they showed us a whole apartment for us. We decided to take the apartment, had a good view of the pyramids at least (not like the one we originally booked but it was good for us) What we did notice however was that cleaned needed to be taken more seriously as hair was visible and we also found extremely dirty dishes in one of the drawers whilst we were looking for plates.. Another issue was that the ensuite shower had no doors so water splashed round everywhere and even though we did our best to avoid this from happening we then noticed that the shower tray had been leaking water which continued flooding the whole bathroom and even spread to the bedroom from under the door. Other than that, staff were helpful, friendly and welcoming. Bre
Kunal
United Arab Emirates · Group of friends · April 2025
“The cockeyed receptionist is a scammer, don’t listen to him no matter what”
+The location is the only good thing about the property, the room is alright for the high price
−The receptionist, the cockeyed receptionist is a scammer, he works in the evening shift. He ruined our trip. He sold us two tours. One pyramid tour and one Nile cruise. The pyramid tour: he said that we will have a private car and a tour guide with us from the morning up to closing time who will show us around tell us things, take our pictures and bargain for us. What we got was a guy who drove us there to the pyramid parking and made us use the hop on hop off bus! There was never a car! and then handed us over to his buddies who were scamming us for money to take our pictures and hassling us for camel rides, when we confronted him, he said he doesn’t know anything he’s there to take us to and from the hotel. He was basically baggage we had to carry the whole day, he was rude, unprofessional, unhelpful and unfriendly. Imagine us stopping to take pictures and he would just tell us to hurry up?? We paid 25 USD for this trip. Which was basically a transfer to and from the hotel which would have been $5 with an Uber. Nile cruise: we were full from a heavy lunch at the pyramids and after we came back we spoke to the cockeyed receptionist asking if he could reschedule for the next day, h
Bogdan
Romania · Couple · March 2025
“Very good”
Jessica
Malta · Couple · January 2025
“Good”
+The mountain view room was amazing.
−Although we booked an extra night for the first day as our flight was early and I wanted a room so when we arrive early in the morning I would have the room ready to shower and rest. But as I did the Check In the room was not ready ( probably they had gave it to someone while the booking was under my name) disappointed as I paid money for nothing and did not get my rest at all.
Malathi
Malaysia · Couple · December 2024
“Avoid at all costs!!!”
+The only good thing about the room that we stayed in was the view from the balcony, which was overseeing the pyramids.
−1. Change of hotel name. We noticed that the actual hotel name is not as what was mentioned in Booking.com. The name of the hotel is the New Top Pyramids View Hotel. This made us go around searching before we finally got hold of this hotel. The reception was at Level 6, and we were allocated a room at Level 6. The hotel doesn't appear in Google Maps, and they gave us a location pin to use each time we move to and from the hotel. To make our life easy, we chose to use a restaurant nearby as our pick-up point instead. 3. Cancelling our booking, although we were present and checked in. As soon as we reached the hotel, we were asked to make the full payment from 22nd Dec till 26th Dec (4 nights) before getting the room key, which we did. However, later, we received notification from Booking.com that our booking was cancelled, although we were already there. When we enquired, they mentioned that there were some errors and asked us to rebook for the next day onwards (23rd till 26th) without any charges, which we did. 4. Water disruption On 23rd Dec ( second day of our stay), at around 5 pm upon returning to the hotel after our day trip, we noticed there is no water supply. We asked the r
Cherisse
United States · Family · December 2024
“a big disappointment. they did not deliver, but we made the best of it. they tried after I consistently disturbed them,b”
+property actually is updated with views of the pyramid short story: felt like a bait and switch and a set up. told us the room we booked wasn’t available, put us in a apartment with a door that didn’t lock. we did not feel safe and it did not seem like the safety for their customers or keeping their word was a priority for them. paid for a full pyramid view with a balcony with a sitting area, gave me a 3 bedroom with a view ,but not full sitting area. had to stand to see pyramid could not sit and see it. 3 bedroom was not secure so had to be moved to a more secure room. so we ended up with a partial view. long version: We got there and we had paid for 2 rooms. My wife had been in communication with the staff and they never stated that one of our rooms was given away. The room had a view she wanted. they were not upfront about it. on arrival they tried to give me a three bedroom apartment. but it did not have the view of the pyramids I wanted. they stated the room wasn’t available and they gave it to someone else, but we could have it at 12 the next day. Get to the apartment and it’s super nice, but the WiFi doesn’t work and hot water isn’t working. I find that the switch of the hot
−Did not prioritize customers safety, and delivering on what they say they would do. not giving customers what they paid for. giving up rooms dispute me being in constant communication with them. I also booked a pick up from the airport. which did not show up. i called them only for them to tell me to take another ride the driver got into an accident. they could have booked another ride or texted me to tell them that. they had been texting me all day.
Robert
Poland · Group of friends · December 2024
“Superb”
+Good location to visit piramides Very kind staff
−Breakfast could be better
Sato
Japan · Couple · November 2024
“Exceptional”
+This is the best hotel in Cairo. Staff is really kind. View is perfect. (Especially morning) After church out, Hotel’s Staff bring us next hotel. I wanna stay again, if I visit Cairo :)
Amarjit
India · Solo · October 2024
“Bad experience 😪”
+Nothing
−Room is conjusted which one show online nothing here.