Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.
Gordon
New Zealand · Family · October 2026
+Great value for money, Onsen was very good. Overall excellent, only minus was lack of eating places nearby
Thao
Australia · Family · October 2026
“Enjoyed the on-site onsen”
+Reception staff were very friendly, helpful and approachable. Location was about 5-7 minutes walk from the cable car, on flat-ish grounds, as we had to push our luggages there. The room was spacious for a family of 5 (3 adults and 2 children 10 & 12yo). It was very convenient to have on-site onsen (with wash/shampoo/conditioner provided), which we used often whilst staying there there. My son's first experience of onsen, and he loved it!! Kept wanting to go back. The surroundings and view from our 5th floor room was beautiful.
−It is not fault of the hotel, be aware that getting taxis can be difficult, especially if you have early checkout. They say taxis in the morning are VERY limited to none. We checked out around 9am, it was raining (around late October), we couldn't get an Uber, hotel staff tried to call a couple of the taxi services for us, couldn't get any. But don't let that deter you, we loved our stay!
Alex
Spain · Couple · October 2026
+Lovely staff, big apartments, nice decoration.
Burak
United Arab Emirates · Family · October 2026
“Hakone will give you the best views of Mount Fuji.”
+Big room with all required aminities. Locaiton is perfect on the mountain with a nice view. Very quite location and place. The Ensen in the hotel is really nice with a great view. Would recommend it for couples or families as it's well equiped.
−Slightly far from the train station but it was ok as the cable car is 5 min walk. Not a lot of restaurants and stores around the hotel. When it rains, the services may not work in Hakone, but that's not just the issue for the hotel.
Robert Gabriel
Romania · Group of friends · October 2026
+Huge apartment, had everything we needed, the japanese room was nice
Bastian
Germany · Group of friends · October 2026
+The rooms are just extraordinary. Perfect mixture of comfy hotel and traditional japanese ryokan :) Also we loved the view. 2 Toilets as well. And the Onsen is just beautiful. We felt welcome. Thank you!
−All good
Jo
United Kingdom · Group of friends · October 2026
“Wonderful retreat for a family group”
+Spacious comfortable and clean, staff so kind and friendly and onsen very nice. There are vending machines for drinks. Loved the Yukatas and slippers.
−We didn’t know in advance that you can buy individual nespresso capsules for the in room machines at reception (we invested in horrible coffee bags before we arrived)
Negev
Israel · Family · October 2026
“Not comftable for kids ( thin mattress on the floor) and location not well”
+A lot of equipment, most of it not usefull
−Big space
Angelica
Colombia · Family · October 2026
+Si buscas un lugar para desconectarse, es una muy buena opción
−Creo que si vas en plan de conocer queda un poco retirado de todo
Janine
Germany · Couple · October 2026
+Der schönste Onsen unserer gesamten Japanreise. Das Zimmer war sehr schön groß mit Tatami Bereich und Blick ins Grüne. Toll zum entspannen.
−Zu Fuss muss man mit den Koffern etwa 10 min laufen bergauf. Direkt in der Nähe gibt es keine Restaurants, auch hier muss man ein Stück laufen.