Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 171 reviews.
Hock Lai
Malaysia · Group of friends · November 2026
“Overall is OK.”
−Big problems for English speaking guest.
David
United States · Couple · October 2026
“Great quiet location with strong access to trains.”
+We really enjoyed the location and how nice the staff is. Everyone we came in contact with was friendly and the beds were amazing! The local views also were very nice and walking around the neighborhoods searching for 7-11 cinnamon rolls was a blast! Seeings the trains roll by became some nice entertainment as well.
−Nothing! We would stay there again.
Double_Chin_Guest
Family · August 2026
“Tokyo Marriott - Great location with close proximity to the airport and trains.”
+Very good hotel with great service. Lounge and breakfast area are nice and so are the rooms. The staff is very helpful and friendly.
“Tokyo Marriott Hotel , Executive Lounge on 26, Where the View Meets the Flavor”
+Visited in June 2026 with our family (3 guests, Platinum Elite benefit). The moment the elevator doors open on the 26th floor, the air changes , the city's noise drops away, replaced by a quiet that sets the tone for the evening ahead. The lounge operates from 6:30 to 22:00. We used the breakfast at Grill Dining G downstairs instead, but from 11:00 the lounge pours draft beer (via an Asahi "tornado" tap), sparkling wine, and both white and red wine until 21:00 , a generous, unhurried offering for the middle of the day. Things shift at 17:00, when evening cocktail hour begins. Whisky, shochu, and liqueurs join the lineup, and hot dishes appear , pizza, rice vermicelli, and a vegan stew , alongside the standing spread of cheese, nuts, and fruit. It rounds out into something close to a full meal, and there's real freedom in pacing your own combination of food and drink. The standout discovery for us was the fried chicken paired with a cilantro-chili mayo sauce , crisp, fragrant batter, a clean herbal lift from the cilantro, and a mellow heat from the mayo that ties it together. It's a small but well-considered touch for a buffet-style spread. Dessert offered a handful of small, indivi
703deenap
Family · June 2026
“Tired Tokyo Hotel”
+This was our last stop on our Japan trip and it wasn’t the best way to end our vacation. We settled on this hotel as it was an easy ride to the airport but still central enough that we could spend our morning doing some last minute things. The hotel is huge and it’s also very set off the main street. They told us we needed to arrange any cabs we needed beforehand. We didn’t have this issue at any other hotels in Japan. The staff was very nice, but check in took a long time, despite us being the only ones there. We had 2 king bed rooms. Both rooms were a decent size, but tired looking and the carpets were dirty. The room I had smelled horribly of mildew. Just damp and musty. We had these large balcony doors with a tiny balcony but the doors didn’t open and you could not use the balcony. Not that I wanted to- as the balcony overlooks the train tracks. But really, the room smelled so bad, I couldn’t get past that. The bathroom is very old and dated. The shower, as others have said, is an old, dark bathtub combo with a gross fabric shower curtain. Perhaps it just was such a sharp contrast to the other immaculate and amazing hotels we had been in throughout Japan, but this room was hard
“Some issues, though the service recovery was great”
+Had two stays around one week apart. Some hiccups, mostly due to a poor room allocation (I believe it was one of the lowest floors at the stack closest to the train tracks) when I returned back to Tokyo for the second stay (granted it was a very busy period) and one front desk staff member who did not bother helping. To be very honest, my unhappiness was actually just due to that one staff member, who unfortunately was the check-in staff who I ended up speaking with the most for the first few days of my second stay, which wasn’t resolved until I voiced it out and specifically requested to speak to other staff members, and to be moved to another room so that I could sleep without the train track noises. Before the situation was escalated, I was just told by him that “you can try to sleep, it’s fine”. However, I need to give the hotel management credit for going all out to resolve it after I highlighted what had happened - from both the front desk manager and director of rooms. From offering an upgrade (which was appreciated even though I turned down because I didn’t want to shift again), getting snacks delivered to my room as a token, and taking note of my future stays (including at
Cristina
United States · Family · June 2026
“Short stay before leaving back to the state”
+Very clean and spacious rooms. Staff is very accommodating.
−None
Golfandtravelfan
Couple · May 2026
“Very good, a little away from the action.”
+The main reasons I am not going to rate this 5 stars is that it is just not at at most convenient location and that there is nothing to do in the neighborhood. It is 8 minute walk from the nearest metro station, where the big Shinagawa station is 17 minutes away, also possible by the free shuttle bus which goes twice and hour, 5 minutes only. In weekends service a bit more limited. Rooms are good, great bed, shower in bath, which I dont really like, but it was ok. Very quiet hotel, though Japanse are quiet in general. Good cocktails, good burgers, good breakfast, good wifi, very friendly staff. Family market right next door. For the rate of this hotel I would at least consider stying here again as the better located ones are much more expensive.
781terencet
Family · April 2026
“Nightmare hotel”
+Bonvoy Platium member without upgrade from my 15th floor standard King room with excuse of fully booked but larger room we found were making up on the same floor. Lies! My profile listed preference of room near lobby, that all Bonvoy properties notify it. but Marriott staff not notified and my room was assigned at the dead end of corridor. Asked for afternoon tea at lobby lounge at 16:30 but refused due to close at 17:00. Go to lounge and just want to get a coke and my son stand at the entrance, the indian lady staff immediately said that child need to pay to enter the lounge. The first image of this hotel is hunger for money, that I paid over 135000 yen for two nights. Shuttle bus schedules so called available but frequency is low and not available in the afternoon till 19:30 is the last bus. Walking to Shinagawa station is far away and challenging during raining especially off office hour. Shuttle bus sharing with office tower beside and Japanese from there are chatting very noisy. Complaint to Front Office Assistant Manager, who only offer 1000 points and slightly upgrade to Deluxe King on 11th floor. Thanks for assuring it in my black list and never be there agai in
Coastal58401986242
Solo · March 2026
“A Calm, Welcoming Stay in the Heart of Shinagawa”
+I checked in around 10 PM and was immediately struck by how warmly the staff greeted me , it genuinely felt like a welcome, not just a check-in procedure. After a long day, that made a real difference. The room was spotless and well-appointed, with a proper bathtub that made it easy to unwind properly. Breakfast the next morning was equally impressive , a wide variety of options, and the staff were happy to point out their recommendations, which I appreciated. The lounge on the 26th floor was a highlight. The view was simply stunning, and the atmosphere throughout the hotel was notably unhurried , never crowded, always composed. Exactly the kind of stay where you can actually decompress. One pleasant surprise: the hotel sits right next to Gotenyama Park, a compact green space that's perfect for a gentle morning stroll before breakfast. As for access , Shinagawa Station is a short distance away, but the hotel runs a complimentary shuttle bus, so it's no hassle at all. Worth knowing too: a local bus stop just outside the hotel connects directly to Roppongi without any transfers, which turned out to be more convenient than I expected. If you're looking for a Tokyo stay that combines g