The Willows Hotel

Name: The Willows Hotel
Address: 555 W Surf St, Chicago, 60657, US

8.1Very good992 reviews

from $162.33 per night

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Hotel

555 W Surf St · Chicago

Facilities at a glance

Free Wi-Fi
Parking
Bar
Daily housekeeping
Elevator
Non-smoking rooms

About this place

Charming Location in Chicago The Willows Hotel offers a charming stay nestled in Chicago's prestigious Lakeview and Lincoln Park neighborhoods. Guests can enjoy the serene surroundings of a tree-lined street while being close to the vibrant city attractions. Convenient Amenities Experience convenience with complimentary WiFi, round-the-clock coffee & tea service, and comfortable guest rooms equipped with modern amenities. The Willows Hotel ensures a relaxing and hassle-free stay for all guests. Explore the City With easy access to public transportation, guests can effortlessly explore popular city attractions such as the Steppenwolf Theatre, Wrigley Field, Lincoln Park Zoo, and the beautiful Lake Michigan coastline. Uncover the best of Chicago right at your doorstep at the Willows Hotel.

Choose your room

Pick check-in and check-out to see live room prices.

5 room types

Choose your room
Room type	Guests	Show prices
Deluxe Queen Room with Two Queen Beds 26 m²2 × Queen bed	Sleeps 4	Show prices
Executive King Room 27 m²King bed	Sleeps 2	Show prices
Standard Queen Room 16 m²Queen bed	Sleeps 2	Show prices
Small Queen 13 m²Queen bed	Sleeps 2	Show prices
Junior Suite, 1 King Bed 37 m²King bed	Sleeps 2	Show prices

What this place offers

Internet

Free Wi-Fi

Parking

Food & drink

Services

24-hour front desk
Concierge
Laundry
Daily housekeeping

Accessibility

Elevator

General

Non-smoking rooms

Location

Address
555 W Surf St, Chicago, 60657, United States
4.4 km from the center of Chicago
Nearby landmarks
- John Hancock Center4.3 km

Questions about this stay

Quick answers from the information this property gives us.

What are the check-in and check-out times?
Check-in from 15:00. Check-out by 11:00.
Is Wi-Fi included?
Yes, this property lists free Wi-Fi.
Is parking available?
Yes, this property lists parking. Check the room offer for any fee.

Guest reviews

8.1992 reviews

Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.

Cleanliness8.2

Service9.7

Location10.0

Room quality8.7

Amenities8.7

Value for money9.2

Food and drink8.2

Abigail
United States · Group of friends · October 2026
10.0
“it was AMAZING! would stay here again!”
+It was in a super calm part of chicago! i felt like i could breathe there
−the bathroom was a little small around the toilet!
verduzio
United States · Couple · October 2026
4.0
+location
−The entire place needs some serious remodel. Used to be nice once upon a time, but from the minute you walk in, it is clear that it hasn't had any updates in a long time. It's unfortunate because the area is fantastic and this hotel could be a gem plan for small rooms, old carpet, really old bathrooms and a ugly elevator. Thet said, the bed was quite comfortable and the room clean.
Karin
United States · Couple · October 2026
8.0
“Good for area. Bottle outdated and needs cosmetic fixes.”
+Great location
−Needs updating
Anne
United States · Couple · October 2026
9.0
“Great stay! I have stayed here 4 times and will stay again!”
+Great location! Walking distance to the lake, restaurants and public transit. Hotel is clean and the front staff is very helpful! The beds are so comfortable! Everything in the room was in working order! The room and the lobby were clean and well kept.
−The room could use a bit of updating
Jacob
United States · Couple · October 2026
6.0
“Nice neighborhood. For the price, these things should not be an issue..”
+The area was exceptional. The scenery was amazing and for the most part, a very safe neighborhood. Front desk staff were amazing
−The housekeeping situation. We were told they come every third day. We stayed 4 and no one ever came to change sheets nor towels or trash. We had to go ask for towels every day and take our trash downstairs to dispose. The room was always so stuffy and we noticed a roach in the ceiling light fixture in the bathroom just walking around.
Chargin
United States · Couple · October 2026
3.0
“Way too expensive for the quality compared to other hotels.”
+The location was decent.
−The hotel is old and was dirty, we also had a bug in our room. For $400 a night compared to other hotels, this was much lower quality and dirtier. The carpet and chair were dirty and stained. Could have stayed somewhere much nicer for $100 more a night and it would have been much more worth it.
Brittany
United States · Couple · October 2026
9.0
“2nd time staying here, will definitely be back a 3rd”
+Welcoming staff and respond right away
−That the Walmart is no longer across the street 🥲
JAMES
United States · Solo · October 2026
10.0
+We will definitely go back. It is a great hotel. The staff was outstanding and we liked the location.
−Nothing. We had an excellent experience.
amit
United Kingdom · Solo · September 2026
9.0
+The room was spacious, clean, the staff were friendly. It was in a good location.
−I think it was a little pricey especially as there was no fitness centre or breakfast included
Carla
United States · Solo · September 2026
10.0
+Location
−The lobby could be better utilized

Good to know

Check-in & check-out
Check-in from 15:00 · check-out until 11:00
Pets
Pets are not allowed

Facilities at a glance

About this place

Choose your room

5 room types

Deluxe Queen Room with Two Queen Beds

Executive King Room

Standard Queen Room

Small Queen

Junior Suite, 1 King Bed

What this place offers

Internet

Parking

Food & drink

Services

Accessibility

General

Location

Address

Nearby landmarks

Questions about this stay

What are the check-in and check-out times?

Is Wi-Fi included?

Is parking available?

Guest reviews

Good to know

Check-in & check-out

Pets

Guest reviews