Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.
Trevor
United Kingdom · Couple · November 2026
“The Hotel is a con, it is basically closed, you have to use external services. Overpriced!!”
−The hotel is basically closed , no bar , dinning room, or other amities. The hotel has been taken over by the Castle Hotel down the road . They do not tell you this when booking. When we arrived we expected a fully functioning hotel, not the use of inferior Ilmenites down the road! A note on the padlocked reception said book in down the road. We booked at the Castle inn but had problems getting into the room. We eventually sorted that. I paid £90 for a executive room, I did not get that, I got a standard room. I had already complained about the booking and the door system and did not want further altercations with the castle Management. We were basically coned into thinking the hotel was still open as the Togate Inn. We were overcharged $90, with no redress. I was told that it was Booking.coms fault for not telling be . No it is the owners who are conning people into thinking they can get away with it. They seem to think it was my problem and not theirs!! Very disappointed.
Stephen
Israel · Couple · November 2026
“Not recommended”
−Advertised with AirCon. There wasn't any!!! No mention of need to go to another hotel to check-in. Restaurant most disappointing.
Murphy
United Kingdom · Group of friends · October 2026
“Probably wouldn’t stay there again”
+The room was very nice and comfortable
−There wasn’t anyone there - luckily another guest told us that we had to go to another property to get the keys. Then the woman at the other property wanted us to wait for another colleague to arrive, but I had my elderly parents waiting in a car after attending a funeral. It wasn’t well organised at the hotel. Sink didn’t drain well Shower took a very long time to produce hot water in the evening Bedside lights took some figuring out - they need two switches in the right positions in order to turn on. The TV in my parents room wouldn’t turn on, I rang for help and they suggested a fix that worked, but they hung up on me before checking that it had actually worked. Short staffed and stressed. For the money it was disappointing
Grist
United Kingdom · Solo · October 2026
+Nice room. Comfy bed. Decent TV.. Lovely quiet location.
−Had to retune TV.
Michael
United Kingdom · Couple · October 2026
“A very convenient location in a beautiful village.”
+Friendly staff and willing to take trouble to ensure a great stay. The food was exceptional both breakfast and dinner
Gething Lewis M.B.E.
United Kingdom · Couple · September 2026
“We enjoyed a much needed break during a 400 round trip journey from Herefordshire”
+Good service and excellent smoked salmon and scrambled egg for breakfast
−No one available at reception at Tollgate to greet us on arrival ! We were not told that we would have to go to the Castle Hotel for our food when we booked
Emma
United Kingdom · Couple · September 2026
“Nice hotel, great location. Will be better once the renovation is complete and the restaurant is open.”
+Location is great, lovely little village with nice walks. Sister hotel is the castle which is fab, we went there fore breakfast. The staff were very lovely. We went to a wedding reception at the castle and it was great. We also had lunch there which was very nice.
−No reception at the property at the moment due to renovation, we had to go up the road to the castle. There wasn’t enough notice at the hotel, only 1 on 1 door. Nothing on the door that says reception which is where we looked first. The bedroom was dates but adequate.
Sarah
United Kingdom · Solo · August 2026
“Too expensive for what we had. Breakfast was minimal”
+Room was nice but not on the site of the pub providing food
−Having to drive to the sister pub for meals.
Petra
United Kingdom · Couple · August 2026
+Clean and comfortable
−Hard to find as check in was elsewhere
Michael
United Kingdom · Solo · August 2026
+The hotel was, in effect, closed for a major refurbishment but we had a room in one of the blocks but had to use a local pub for meals etc. The room was beautifully appointed and very clean and comfortable.
−The downsides of the room is that the water was not very hot and thr toilet flush was poor. Also the television woukd only receive BBC channelsc1 & 2 and ITV.