Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.
Sonia
United Kingdom · Couple · April 2026
“Disgusting”
−Absolutely shocking room filthy shower falling off wall. Once I made a complaint to see the manager no show. Then to follow by such an unprofessional email from the manager. Swan you charge to much you would have to pay me to stay again!! Not to mention the empty dug bag under the cup
GERARD
Ireland · Group of friends · April 2026
“Not good.”
+This time ...not much
−Mouse activity in the vents in my room all night. Mouse droppings in the toilet the next day. No one on duty to go to to request a change of room. I have booked the two people into The Swan on several occasions recently but I will not do so again.
Glynis
United Kingdom · Couple · April 2026
“Don’t expect 5 star…,. Basic!”
+The staff were lovely. The pub itself and the brasserie were pleasant. Lovely views. Clean linen and towels supplied .
−Sadly the outside is run down and requires maintenance. The accommodation hallway carpet needs replacing. The room was grubby. The bathroom wastes needed a good deep clean. The bedding ( duvet and pillows ) is past its best and needs replacing. It was nice to supply some wine and bottled water ( on the house )in the room fridge some glasses would have been helpful. We stayed four nights never had any basic house keeping like washed cups or new toilet rolls never appeared. The manager promised to come and reset the room safe. It never worked so not sure if he tried. The balcony needs repainting and the supplied furniture is shabby and needs repainting or replacing. Why did we stay? The basics were fine it wasn’t hugely expensive. The staff were friendly but the place clearly needs investment and some good hospitality training. It’s perfectly placed to explore the area and it have us s as good laugh.
Kelly
United Kingdom · Couple · April 2026
“Beautiful place and the view especially at sunrise is stunning”
+Everything about the room was lovely
−Liked everything only thing I would say is that we got room service food was lovely but everything came in the small individual metal bowl things (curry) maybe a plate would be good to dish it onto
Jacqueline
United Kingdom · Couple · April 2026
“Very disappointing.”
+The rooms need a lot of attention.not clean, not maintained at all. Funny little pub.the restaurant had obviously been refurbished.we were the only two people in there at 8 o’clock on a Friday night.what does that tell you!
−Not clean. Terrible menu in the restaurant.no tea bags in the room. Had to ask for some.the to discover there was no milk.you don’t stay in a hotel to have to keep going to reception to ask for basic things that should be in your room.no one there to check you out or return the room key to.if there had of been I would of asked for some money back.come on, if you can’t get the basics right you might as well give it up.
Marie
United Kingdom · Group of friends · March 2026
+Location plus the staff - the young girl Laila checked us in , served us at the bar, served dinner - she was very pleasant and hard working and an absolute credit to the place
−Constant smell of weed in and outside the annex, very poor communication prior to my stay and no response to any emails/voicemails
Ben
United Kingdom · Couple · March 2026
“Good location but needs work.”
+Comfy bed, polite helpful check in.
−Unfortunately the hallway smelt of something people smoke. Check out was difficult as the pub was closed wasn't told where to leave the key, & the carpets were very dirty.
Adam
United Kingdom · Solo · March 2026
+Can't argue with price.
−Place looks bit run down.
Clare
United Kingdom · Couple · March 2026
“Strange”
+The river ran along side the pub/rooms. Staff lovely.
−It was a bit smelly and scruffy as you go to the rooms with smelling drain covers and bins by the entrance. The bed is a double size so much smaller than we are used to. The room smelt very strongly of “febreeze”. There were half used shower gel and shampoo in the shower left from previous occupant.
Michael Johnson
United Kingdom · Couple · March 2026
“A disappointing visit. We would not recommend The Swan as a place to stay.”
+The lady behind the bar was friendly but she seemed to be the only member of staff on duty.
−The room was very dated and not very clean. The shower leaked all the time. There was a long wait for the evening meal and a limited menu. There was no breakfast.