Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 22 reviews.
722elliemayk
Group of friends · July 2024
“My experience overall, I couldn’t fault it. I left happy, full and maybe a little tipsy.”
+The service was fantastic. All the staff were so lovely and friendly. The food was delicious. 100% will see me again! Stayed for some drinks afterwards with my friends to carry on the night. If you haven’t already been, I highly recommend going especially in the evening.
J1168GNsamanthah
United Kingdom · Family · October 2023
“Turned away”
+Wanted to have drinks on the terrace but despite plenty of non reserved tables available was told that we could only have drinks if we ordered food. This business has recently reopened again and we we very surprised that they would turn away custom at 5 pm on a Sunday in October. We walked in into sandgate to another establishment that was happy to accept our custom.
gabid941
Couple · September 2023
“Thiefs”
+During the pandemic, hotel cancelled my 2 nights booking for April 2020. I have tried to get in touch through phone leaving countless voice messages, emails and Booking.com. They never got back to me nor refund the money. This is really bad!
+Excellent service good food rooms were clean and comfortable service in bar was excellent as well will be going back
SalimKent
Couple · August 2022
“Hotel stay - good with a few teething problems”
+The hotel has only recently reopened and has a few teething problems but has great potential. We had a sea facing room with a lovely little balcony. When we booked I was told that the room was newly opened and it showed on a few areas. That was reflected in the price. The location is superb and we arrived on a Saturday c 3 pm, check in time, and had no issues parking. The bar at the front of the hotel, with outside seating, is a great space to relax and have a drink. We spoke to the owner and was assured that the issues will soon be rectified. As we have friends in the area we will return.
JacquiB317
Solo · March 2020
“Dog friendly and great location”
+Great location - opposite the water Friendly staff Amazing coffee Great deco Enjoyed my stay however it was at the beginning of the Coronavirus so not all services were available but I’ll definitely be going back when things calm down. Owner was very accommodating and Fonze the resident dog was gorgeous 💖
“Could be really lovely”
+We had to go to Folkestone for a funeral. After looking on the website, very few hotels took dogs, so decided to book this hotel, as they were pet friendly. On the website it said it did bed & breakfast, and also did evening meals. We arrived in bright sunshine and we were pleasantly impressed. Luke ,who was on reception was very helpful,but surprised he didn’t show us to our room,just gave us our room key and told us where to go. The room was warm, with a sea view, and sufficient. After bringing our luggage in,I decided to take our dog for a walk. On my return Luke told us there was no food available that evening, and that there was no chef, & for the whole time we were there. We went to a local pub the first night ,and had a take away the following evening. The breakfasts were adequate, but not inspiring. This hotel could be so good ,if there was more variety available,with the choice of fresh fruit, fruit juice, porridge, yoghurt,cereals,cooked breakfast, toast and marmalade/jams. Table set up for you with table cloths, butter,sugar,and serviettes would make it so much better. It’s all down to detail, to bring back the customer. We unfortunately would not return as there was not
“Nice friendly hotel”
+We stayed here last year for a wedding nearby. The staff were friendly and helpful. Parking is available on a first come first served basis on the esplanade, though in summer it is difficult to park close to the hotel.
kiffers
Business trip · February 2020
“Not what it advertises”
+I book hotels for employees who are working around the country. I always look for places that say they have parking and food as employees sometimes get in late evening. When they got there: No Parking, No Food and the bed mattresses sunk to the floor. They asked if they could change to rooms with a balcony, very happy to pay a little extra for this. They where told No they would have to pay the full amount for a room again. Embarassing for me as I expect our employees to at least have a comfortable bed. One to avoid in the future when they are next in the area. Dont advertise what you dont have.
GregC267
Solo · February 2020
“Lilly, Luke make the difference”
+Haven't been here for a couple of years as I've been away... However on my return I have found the same warmth and hospitality you always receive at a small well run boutique Hotel in charming Sandgate. People are always so quick to criticise and make snide remarks without knowing a story... Been coming to Sandgate forever and the Sandgate Hotel terrace has been used for late boozy lunches, early bloody mary breakfasts and long lazy afternoons. It's the perfect place in the village to meet up with friends and watch the weather roll in, and the sun move around the sky. Yep it isn't perfect, but it has a management team who really care and do their very best for each and every customer. It is what it is, but for a few beers in the sun looking at the sea in the middle of winter with friendly staff... how bad? 4 bubbles x