Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.
Florent
France · Family · September 2026
“Excellent!”
+Outstanding service, very nice and calm place
−Villa could be slightly refreshed
Trevor
Australia · Couple · August 2026
“What a wonderful place to relax after a busy stay in Singapore.”
+staff were amazing. Kristi, the reservations manager was so easy to deal with before our arrival, taking care of our visas. All emails were answered promptly. Staff called us by our names which was a wonderful personal approach and much appreciated.
−Meal service at breakfast and dinner was a little slow. Staff were excellent in the Grill, Bar and Dining room. Great choices in all menus.
masseg2015
Family · August 2026
“A REMARKABLE PROPERTY”
+For those who seek an exceptional luxury hotel experience, I feel you owe it to yourself to research this hotel fully. I recently completed a month-long journey through Southeast Asia with my family, during which I stayed exclusively at top-rated five-star hotels. While every property on our itinerary was excellent, The Sanchaya Hotel stood out as truly exceptional and was, without a doubt, the absolute highlight of our travels. Every aspect of our stay surpassed the traditional five-star standard: • The Culinary Experience: The food was extraordinary, showcasing incredible flavor, presentation, and creativity at every single meal. Do not miss the private BBQ on the beach. • Flawless Service: The attention to detail, warmth, and proactive care demonstrated by the staff made us feel welcome and valued. • Breathtaking Grounds: The beachfront property itself is stunning, meticulously maintained, and provides a perfect, serene escape. • Impeccable Rooms: Our accommodations were pristine, beautifully designed, and offered the highest level of comfort. The entire team was dedicated to hospitality: this is a very low-density property, so we often encountered the hotel manager, the F&B man
Kan Shun
Singapore · Couple · August 2026
“Very releasing holiday”
+Breakfast was very good.Room was very good.
AJNarod
Couple · June 2026
“Incredible in Every Way”
+There are great hotel stays on vacation, and then there is The Sanchaya. This property and its staff truly stands alone. From the moment guests arrive at the ferry terminal, they are guided into a private lounge for only Sanchaya guests. The wonderful staff, or Artisans as they are called, takes care of immigration for guests so they can start their vacation immediately. After a short drive, guests are greeted by a tour of this stunning property and a personal welcome from the exceptional manager, Greg. The property has every amenity one could ask for but, simultaneously, it intentionally lacks the feel of a large resort. There are only approximately 30 rooms and, as a result, guests are permitted abundant space to enjoy their activities without fighting crowds. By example, the pool is a centerpiece of the property but, given the intentional size, chairs are plentiful and poolside service from the resort’s artisans is never delayed. The best description I can provide for the resort is understated luxury with impeccable guest service. The special touches that make a stay at The Sanchaya exceptional are the small details that make guests feel at home. Each artisan knows guests names
941amandeeps
Family · June 2026
“Awesome stay”
+Feels like home. A memorable trip with family. The chef sandi for very humble and kind. All the support staff was very good. Will recommend too all . The rooms amenities service everything was perfect. The reception staff was also very helpful.
Talei
Singapore · Family · June 2026
“The perfect getaway from Singapore.”
+Second weekend in a row staying at this amazing resort. I tried more items off the menu and nothing disappointed. Even though it was a busier weekend than last, the staff were as attentive as ever. I tried the paddle courts for the first time and I am addicted. My 13 year old son travelled with me this time and he was addressed by his name and he is already planning our next visit.
−Honestly.....that I had to leave.
leowibisonoa
Family · May 2026
“A 2-key hardware with a 3-key soul! Unmatched in Bintan!”
+We have just completed a truly wonderful stay at The Sanchaya. While there are already countless glowing reviews celebrating the experience here (which we wholeheartedly agree with , our stay resonated with us in three particularly distinct ways. (a) Exceptional people. Over time, we have found that there are two highly reliable indicators of a truly exceptional hospitality experience. (i) Excellent visibility and involvement of senior management. Oftentimes, leadership visibility can feel ceremonial or curated. At The Sanchaya, however, the senior management team is not only genuinely present, but remarkably hands-on engaging with guests, and carrying themselves with a humility that feels increasingly rare in modern hospitality. (ii) The second indicator is staff longevity, particularly among guest-facing teams. Long-serving staff members often reflect a workplace people genuinely enjoy being part of , and that pride inevitably translates into the guest experience. At The Sanchaya, this manifests itself unequivocally. (b) The genuine human connection. Some of the most memorable moments from our stay were not grand gestures, but meaningful conversations with the team, about Bintan,
Tony
Australia · Couple · May 2026
“A delightful way to spend a weekend away from the hustle and bustle of Singapore”
+From the second we walked into The Sanchaya we felt like we were the only guests who mattered. A private tour of all aspects of the resort followed by exceptional service at the bar and a swim in the pool was just the start of an amazing stay. Every time I ate at the restaurant I tried something new and nothing disappointed.
−I got bitten by a nasty mosquito, but I don't think you can do anything about that. And the choice of wine by the glass. But that is personal taste.
katief218
Couple · May 2026
“Perfect in every way!”
+From the moment you step into the Sanchaya lounge at the ferry terminal, you are made to feel special! We were greeted by a staff member who checked us in to the hotel whilst we were in the lounge. They also collected our luggage whilst we enjoyed a drink, relaxing, listening to chilled music. What a fantastic start! We were taken to the hotel, which is a short drive away and upon arrival, Greg (the manager) and two other members of staff were waiting for us. We were then taken on a tour of the grounds which are absolutely stunning! Every staff member we came across seemed to know our names, which we found so personal and like they really cared. Our room was massive! The bed was very comfortable and there were lots of lovely complimentary touches such as snacks and soft drinks etc. Food was outstanding and the chef even made the effort to come and talk to us on a few occasions and offered to do an Indonesian three course meal for us one evening, which we enjoyed very much. All the staff made an effort to talk to us. I can’t remember all The names but Josua really stood out. All of the restaurant staff gave us outstanding service, not forgetting housekeeping who were also fantastic!