Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 128 reviews.
“Sorry, but no.”
+I’m sorry, but the room was just unlivable. Sad condition in a classic hotel that has gone to seed. We took one look, and smell, and decided to find other accommodation. We left the key at reception, called the host and apologized, but said we just couldn’t stay. Also, very difficult to even locate the property, but the host was very helpful on the phone navigating us there. This property is more like a youth hostel than what we were expecting.
Robert
Group of friends · September 2025
+The rooms have been renovated. They were clean, tidy and simple. Both rooms were unable to get hot water for showers. The sink had hot water. This we could not figure out. Be sure to bring your personal soap and shampoo. The two staff were friendly and helpful. This loacaton worked fine for our quick stay in Dinwall.
Alex
Family · September 2025
+Poor bed, but they moved us to a different location the 2nd night
“Disappointing”
+No heating in room, no TV signal so pointless TV in room, sign in room to say hotel in undergoing refurbishment and that management are aware of all issues. Seems to be coverall for general disappointing room. Bedside lamp in poor condition, shower takes 10mins for hot water to come through, no hooks for hanging towels/clothes up, lack of toilet paper.
+Very poor. Never again!
+First off-the staff is very lovely and friendly. We stayed 2 nights -the first night in room 6 we had an issue with the shower, it was scalding hot-when we advised staff in the morning, we were moved to room 30-our second room was fully renovated and everything worked just fine. Wifi was spotty, and we were a bit concerned with security as the front door was unlocked and accessible to the street. The hotel is under major renovation. It is well located and again, the staff couldn’t have been lovelier
+I am writing to formally express my deep dissatisfaction with the experience my wife, our guest from Dubai, and I had during our recent stay at your hotel. We had booked two rooms for two nights, and after driving over 9 hours from Birmingham to Inverness Dingwall, we arrived at your property around 9:30 PM with the expectation of a comfortable and welcoming environment. Unfortunately, what we encountered was far from acceptable: • One of the room’s curtains was broken and hanging loose, offering no privacy. • The toilet had no bin, and there was no cupboard in the room. • The carpet was dirty and clearly had not been cleaned properly. • There was a strong, unpleasant smell throughout the room, making it extremely uncomfortable. • Although breakfast was included in our booking, we were shockingly told we had to go to another place to get it. When we asked for clarification, the only response we got was “sorry”. • There was no lift, and no staff available to assist with our luggage, even though our rooms were on the first and second floors. Due to these unacceptable conditions, we did not use the second room at all. All three of us were forced to stay in one room simply because we h
Verified traveler
July 2025
“Just don’t go”
+Terrible place, other smoking pot in the halls stinks. Noise by others. Not as photos. Don’t waste your money. Stayed 1 night only. More than enough can’t say that this is a contractor hotel in that it is worse than that. Looks like they may be trying to refurbish, but will need to go a long way. Check in at another hotel.
“Avoid it”
+For one the hotel is not even at the address that’s listed too. You have to go to another hotel to check in and then walk up the street to a building that is you know probably under construction on the bottom floors. The room I got said it had a TV well yes there was a TV in there, but it was not plugged into anything. It did not work when I plugged it into the power it had no signal the shower had no hot water. You cannot open the window at all. It was painted shut and I was sweating in the room because there’s no AC, but if there’s no AC, you gotta be able to at least crack the window, which I could not. There was a spider on the windowsill indicating no one had been in this room for months. There wasn’t even a lightbulb in the lamp next to the bed. All of this was hugely different from what the description on the page was it was anything but royal I tried to be nice and ask for a partial refund instead of a full refund but now that they’ve denied me, I will just call my bank and I will leave the review of how it truly went. No WiFi either. Advertised completely wrong
Verified traveler
July 2025
+Hotel was,very run