Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.
Damon
United States · Solo · September 2026
“Not treated with dignity and my.rights as a customer were violated.”
+Liked the people
−Last minute room changes after a 22 2nd floor room.was promises. They literally after settling in.was.tod.to.repack and leave to.another room. It was a special.weekend.for.u.and.im a disable.vetran. the 22 floor was beautifully and during or retirement celebratio.we.got adked.ro.lrave. hard pill to.swallow. they gave us 150 dollars off our bill and pit us in a standard room.3. Floors.down from the original upgrade. Felt like.youngn mamger was overwhelmed and was making hasty decisions. I was able.to.get to.rooom 22209 to see if it was vacant and a fanily.had answered the door. Truth is the word Discrimination wrang.deep. . We are not.one to.companin but.the start of these promises just.began our dislike of the.days.to.come. Last night there and I know im.on video hitting for over three grand was never paid out. Maybe someone can get the.security footage because i.have a.feeling i.was becoming the.victum of something that is.done more often themselves about. We feel.as no.one cared.and they said.it.would.take.days tonfige
“Sweet and sour experience”
+Place is beautiful, the resort is a bit outdated, the rooms need some work. but by staying there allows you to go to the other Atlantis. The shuttle takes you, they have good service there. Beach is beautiful, could see different fish around. Staff is not as polite as you think. The resort has a fee that Charges you upon check out, they call it Resort fee, I don’t know what they include with that. In addition, gratuity is add to your room per day. Aquarium is beautiful and the aqua park too. We had an issue with the staff at the beach, they were moving all the chairs and didn’t allow you to stay after 6 PM. Very estrange.
GoPlaces50074151561
July 2026
“july stay”
+wonderful vacay-staff so friendly and helpful. all the restaurants we went to were excellent/food delicious. everything was very clean and daily maid service was great.
Roam59849077618
Family · July 2026
“Tourist trap, look elsewhere”
+We booked this for a family of 7 with kids from 15-20 yrs old, and would strongly encourage anyone to look elsewhere. The resort was clean, the staff was nice, but that’s really where the positives stop. The taxis are a joke, they try to rip you off every chance they can, even when they give a price. The resort transportation is great, when they show up and go where they say. I lost track of how many times we were told to be bus wasn’t going where it said it was. The Reef is the furthest of the towers, so you either have a bus ride or mile walk to basically everything. The Cove is next to it and has a cool pool, but Reef guests can’t use it. The reef has no food outside of Starbucks, a Sundry Shop and a hut on the beach. The pool is clean, but small. The ocean however was great. We snorkled right off the beach and saw Sea Turtles, Barracuda, and Sting Rays. Very cool. The waterpark was huge, and still packed everyday. The Leap of Faith is cool, but you can’t actually see the sharks in the tube because the water is right in your eyes. The food options across the resort were horrible and overpriced, even at the marina and shops. The theme for the entire trip. The water in your room s
robbyp273
Family · July 2026
“Great Family Vacation”
+Had a great time at the Reef. The room was plenty big enough for our family of 5. We stopped at the grocery store on the way in to get groceries so we could cook. This made a big difference in the cost. I know that the food is expensive but it is not any more expensive than any other resort. The resorts in Myrtle Beach are just as expensive for mediocre food. The best place was the B side restaurant at the Reef beach. The burgers were great. They did run out of food though like no corn dogs or chicken tenders. And they never have towels. That is a little annoying. We had plenty of hot water and the staff were all extremely nice. Even the young life guards were super friendly. The shuttle is somewhat annoying though. None come forever and then like 4 show up at the same time. And you have to have a seat, no standing. But, I love this place. I will certainly come back.
Amy
United States · Family · July 2026
“Lots of potential but we were disappointed with the food and the slides not working.”
+The condo was amazing! Great view and a full kitchen was amazing!!
−The power went out, the slides were not working, signage was bad, staff was not helpful
Cherokeenick1
Family · July 2026
“Overrated yet mediocre resort”
+I definitely did not enjoy our stay at Atlantis. For the amount we paid, the customer service was some of the worst I’ve ever experienced. The bellmen were the only staff members who consistently treated us with respect. Outside of them, don’t expect much. It seemed like most of the employees were unhappy or in a bad mood, and that really affected the overall experience. When you’re paying premium prices, you expect premium service, and unfortunately, Atlantis fell far short of those expectations. Based on our experience, I would not recommend Atlantis to anyone.
Miguel
Spain · Family · August 2026
−El personal podría ser más agradable
Silvia
Italy · Family · August 2026
“Bella vacanza ma controllate che abbiano finito i lavori !!”
+Struttura generale imponente , facendo parte della struttura Atlantis, parco acquatico enorme , e acquari incredibili , splendido . Oltre a tantissimi servizi , buoni i ristoranti ma e’ tutto costosissimo , per quello noi scegliamo il Reef, così cucino io . Abbattiamo i costi facendo almeno. Due pasti al Giorno a casa ; la cucina è attrezzatissima , comprensiva di lavastoviglie, macchina del caffè e inoltre c’è una lavanderia molto attrezzata e gratuita al 2’ piano. La cosa più incredibile che per quanto mi riguarda ci ha fatti ritornare e’ sicuramente il mare , unico!! In particolare, proprio la Spiaggia del Reef.
−Vecchiotta , avrebbe bisogno di una ristrutturazione, costi esosi per tutto, anche al piccolo market dell’hotel , io andavo in un altro posto esterno. Malissimo i lavori di manutenzione con MARTELLI PNEUMATICI al vicino Hotel Cove ! In spiaggia il rumore era fastidioso, in piscina insopportabile a secondo della zona . NON UNA SEGNALAZIONE!
Daniela
Austria · Couple · August 2026
“Ist den Preis nicht wert.”
−Wir hatten zwar ein schönes Zimmer, allerdings ist das Hotel an sich etwas in die Jahre gekommen. Die Pools sind aus unerklärlichen Gründen mehrmals am Tag gesperrt. Wir hatten außerdem das Pech, dass 2 Baustellen vor unserer Nase waren, die von früh bis spät Lärm verursacht haben. Auf Anfrage, ob wir deshalb zu einem anderen Pool gehen können, haben wir ein „Nein“ bekommen. Zu essen bekommt man großteils nur Fastfood. Beim Auschecken hat man uns dann fast das Doppelte, als auf Booking angegeben, verrechnet. Es wurde dann zwar berichtigt, aber passiert ist mir das in vielen Jahren als Booking Kunde noch nie.