Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.
Emily
United States · Family · November 2025
“Unwelcoming, with obtuse instructions”
+Breakfast: n/a Location was decent.
−SIGNAGE was extremely poor! Whoever thought that placing brown numerals on brown siding was clearly an idiot. Finding the place in the dark was massively challenging -- and that didn't even include the impossibility of figuring out where to park. Our unit, 171B, did NOT have a designated parking spot. We ended up parking in a vacant spot behind the building, only to receive a curt text the second morning indicating we were parked in the wrong place. HOW WAS ONE TO KNOW?? The phone # we were given for a staff person was unattended so we could reach no one for clarification. Therefore, we were left to our own devices, which was unsettling -- and I'm an experienced traveler who has stayed in unconventional accommodations all over the world. As a result, the experience was negative. Plus, the bed, while comfortable, was so high I could barely get in it. If anybody were to ask me for a recommendation for this place, I would advise future travelers to head elsewhere unless they demand more thorough details prior to arrival. And mark the outside more clearly, people!!!
Jennifer
United States · Couple · November 2025
“Definitely will be returning. Great communication and great location.”
+Convenient
−Parking is available but honor-system of parking assignments wasn’t the best to rely on
Tania
United States · Family · September 2025
“It was a great place to spend quality family time!”
+It waa very cozy and clean! I liked the location!
−It was stuffy, bad for my kids’ allergies.
Mason
Ireland · Group of friends · August 2025
+The apartment was beautiful, really clean and has everything you need! We were able to walk anywhere downtown the location was perfect. There was always someone in reception to help, and big shout out to Emily who brought so much enthusiasm and energy!
“Great location but dirty and missing basic items”
+We stayed here for 3 nights with our family of five. The location is great. If you are younger and just looking for somewhere to crash while you party in downtown Charleston this place is for you. If you are a family who enjoys a clean comfortable quiet place you should look elsewhere. The shower was very dirty and looked as if it hadnt been cleaned in a while. The street noise can be an issue as the unit is located on an intersection and bordered on two sides by busy streets. The furniture was dirty and uncomfortable, but the beds were comfortable. A coffee maker but no coffee was provided. There was no hand soap for just general daily use. We were told afterward we should have called and they would have cleaned and gave us coffee and soap, but we shouldn't have to stop our vacation to wrangle basic use items that should always be provided and have someone come into our space to clean. They seemed pretty unfazed when I called afterward to let them know the issues we had. For what we paid, we could have found somewhere much nicer. We will not be returning.
Jim
United States · Family · July 2025
+Staff and cleanliness
Katy
United States · Family · June 2025
“Overall, I would stay there again because of the staff!!!”
+Overall, we really enjoyed this property. The furniture was comfy, the kitchen was very usable and the AC was nice and cold. We had a couple of issues but Carter and Jake handled everything as quickly as possible. On arrival, we found the ceiling to be leaking - not a few drops but a shower raining down on the dining table and hardwoods! One call downstairs and the guys came right up. We had to vacate for 2-3 hours while they fixed it (it was an AC issue) and cleaned everything up. That evening discovered the TV remote, which was on the dining table, was ruined. The next day staff brought new remotes. We had a number of towels, but only 2 wash cloths (there were 3 of us). One call and they found another for us. Attentive staff willing to quickly and efficiently fix issues goes a LONG way with me.
−The beautiful, windows are true to the classic look of the building, but are single pane. The street below can be loud at times. I knew this from other reviews and booked it anyway, so I am not upset. The louvered shutters on the windows are also beautiful and complete the "look" of the windows. However, they let in a lot of light and there is a street light just outside the bedroom window. Maybe consider blackout curtains or something to dampen the sound and light. The first morning, there were guys in the alley before 8:00am cutting and sanding boards (never sure why) - super loud with the windows like they are. No sleeping in for us after such a crazy arrival day. Lol We did have to be careful when barefoot inside. The water leak caused the hardwoods to warp slightly which made splinters. They scraped the bottoms of out feet and snagged socks. The listing says that there are amenities like soap, shampoo, and conditioner. What was there was one tiny bar of soap, 1 hotel sized shampoo and conditioner. This is not enough for 3 people for 3 days. Not a huge deal. We picked some up at the Piggly Wiggly while getting groceries, but still.
Anonymous
France · Solo · June 2025
“Perfect place to stay in Charleston”
+Very spacious, well situated and very comfortable!!
−It was only lacking a dining table, there’s enough space for it in my opinion
Harriet
United States · Group of friends · June 2025
“We would not stay here again, the negatives made it not worth the price.”
+The rooms were clean and a good size.
−The water pressure was horrible. The parking was terrible, difficult to manage, tiny space. Also, everyday there was someone outside on the bench or on the corner asking for spare change,etc. The day we were checking out someone was sitting there waiting for us to leave, assume it was cleaning person, but didn’t appreciate the pressure to get out.
Jenn
United States · Couple · May 2025
“Comfortable and clean, perfect for our needs.”
+Property was a short walk to most places we went. It was clean and a perfect space for us.
−Not being able to control our own AC because the thermostat is in the downstairs unit. Room needs a router extender. The WiFi did not work past the steps.