Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.
Lisa
United Kingdom · Family · October 2026
+Absolutely stunning hotel
michael
United Kingdom · Solo · October 2026
“Our group enjoyed our stay as the staff were very welcoming and helpful.”
+The public areas were very good and every member of staff were excellent. The room and bathroom were very clean and the bed comfy (not the pillows).
−The bathroom is in need of an update. More shelving in the bathroom would be nice. The pillows are not good, very lumpy. I had four and all four were bad.
Lisa
United Kingdom · Group of friends · September 2026
“Fantastic”
+It was fantastic. Perfect location for everything including the beach . Staff amazing. Breakfast delicious
Keith Plum
United Kingdom · Solo · September 2026
“Very disappointing 😞”
+The staff were all very good but severely overworked, the lady in the restaurant for breakfast was lovely, but needed help as she was doing nearly everything so unfortunately things weren't brilliant but that's not her fault. Ewan who was the only person on duty later in the day was a great fella but was receptionist, barman and getting things ready for the morning, on his own!
−The photos of the rooms are not accurate, the 1st room was dirty with cobwebs and dust, the shower was mouldy, the grout and sealant was black, the curtains were too long for the windows which had to be kept closed as there was no nets, so anyone walking past could see in, this was a basic room but not worth the money, also I had to pay £90 extra for breakfast for 2 of us for 3 days, but to be honest it wasn't worth it! We upgraded for the 2nd and 3rd nights of our stay, £44 extra! it was better but still badly decorated, and fittings in the bathroom were rusted and discoloured without a towel rail, the room wasn't cleaned whilst we were out so there was no extra tea coffee etc/bins emptied, bed made! We didn't use the pool but it looked like it needed cleaning. The outside was generally unkempt, the restaurant was closed in the evening so we went elsewhere for an evening meal, I don't like giving bad reviews but we were disappointed with this (boutique)hotel 😔
Snehlata
United Kingdom · Group of friends · September 2026
“Will not recommend this hotel!”
+It was in an ok position.
−No lifts, not enough parking & what there was, was not in good condition or site. I slipped & fell in the parking area, could not get up by myself, had help from my husband & daughter. Am bruised in my operated on knees & ankle. Husband is bruised too trying to save me from slipping on the shingly surface. No help from the hotel other than an offer of an ice pack. No other check ups made or fall recorded in their accident book!
Simon
United Kingdom · Couple · September 2026
+Very nice place very clean people really lovely and helpful. Be lovely to go back again.
−Very nice
Julie
United Kingdom · Group of friends · September 2026
“Relaxing break with Husband and oldest Daughter.”
+Good location, lovely friendly staff. Comfortable beds and great breakfast choices. Added bonus of having a pool and sauna. We have stopped in quite a few Hotels in Shanklin over the last 20 plus years and this Hotel is one of the best.
−Nothing
matthew
United Kingdom · Solo · September 2026
“Not worth the money, dissapointing hotel”
+Natalie who works on reception and helps with the bar, the resteraunt and the washing was friendly and did all she could to help.
−Rooms were poorly equipped and dirty. There was not one shelf or hook even in the bathroom to put anything on. Really poor workmanship throughout. Bathroom doors which dont close or with latches that catch on the wall cladding. Broken slabs which are loose on the steps to reception. Inadequate parking. Broken steps around pool and lots of tiles missing. Generally dirty and poorly maintained. Tvs that either dont work or are difficult to use. No welcome book or information books. Poor local knowledge by staff. Pictures on booking.com are cleverly taken and not a true reflection of the premise. Not worth the money we paid. Infact we left 2 days early even after noticing there was a no refund policy!
Mark
United Kingdom · Group of friends · September 2026
“A very centrally located comfortable hotel with the bonus of a pool and sauna”
+Very helpful staff Swimming pool and sauna a real bonus Comfortable room Good breakfast
Pamela
United Kingdom · Couple · September 2026
“Find somewhere else”
+Nothing
−Firstly Ewan who was on reception/bar & acting manager was very helpful, however the hotel was truly dreadful. How anyone could rate anything this grim above 1 out of ten is beyond me. The room we were given was appalling we could not have stayed there it was so bad. Ewan understood & tried to give us an alternative room but this was almost as bad and did not suit our needs due to being on the 2nd floor & not having a walk in shower. We asked for a refund for the 2 nights we had paid for but were refused as Ewan did not have this authority so we asked for the name & number of the hotel owner which he refused to give us as he said they were away. The list of complaints is endless there is no provision for food except breakfast even thought the hotel sign outside clearly states there is a bistro. The jacuzzi adverised was broken the pool area looked untidy very scruffy & even dirty, totally uninviting. The large lounge was tasteless, dark & dingy with absolutely no redeeming features to entice anyone to sit there. The bedroom was in need of re decoration the furniture was old & broken, the curtains were half hanging off, the shower was so small you could even turn round in it & the b