Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.
Edward
United Kingdom · Group of friends · October 2026
“Grown up, medium sized luxury hotel in a great location.”
+It’s a perfect hotel for visiting Florence. Rooms are exceptional, great location and and the team there were wonderful. Make sure to get room looking over the piazza. Breakfast in the summer outside was a real treat.
−Nothing.
CoolMontrealFamily
Couple · August 2026
“THE PLACE to stay!!”
+Just spent 3 fabulous nights at The Place. Easy walk from the train station, 5-6 minutes. At first I was a bit apprehensive because it’s very small, the entrance is unassuming, no real lobby or reception area, but I was immediately captured by the Place’s charm and warmth and incredible service. This is a true Boutique hotel, very quaint, only about 20 rooms, and it feels more like a home, and has old-style appeal. Firstly the location of the Place is superb. Right on the Piazza Santa Novella, and just a 5-6 minute walk to the Duomo and Piazza Republica etc. We had a standard courtyard room which was lovely, but I did find it a bit small. The bed was super comfortable with amazing pillows and linens. Bathroom was perfect, great shower with all the amenities, plush towels, Dyson hairblower, bathrobes and slippers. AC was great in the room. There just wasn’t much wiggle room to walk around in this room, so next time I would suggest taking a slightly larger room. There was also no coffee machine in the room, so had to go downstairs in morning to the sitting area to get coffee. The breakfast was included and was fabulous, you could eat indoors in the lovely dining area or outside on th
tsuddath
Family · August 2026
“Boutique hotel that earns its five star rating”
+This is a boutique hotel that lives up to its five star rating. Its location a couple of blocks from the train station is very convenient. The quiet rooms are each unique and tastefully decorated. The service is remarkable. One telling detail about the hotel is its support for local artists and craftsmen and their training. Not something that you see everywhere. It is not inexpensive but the experience is worth it.
Lynn
United States · Couple · August 2026
“Absolutely amazing service, impeccable facilities and conveniently located.”
+The property was impeccably decorated, extremely clean and centrally located. There was not a spec of dirt anywhere, and not a single flaw on the property. Everyone on the property was extremely attentive, polite and provided exceptional service.
−I would have preferred to have a room that faced the outside instead of the interior but the decor and the service easily overcame that drawback. The hotel was lovely and would stay there again.
H9102ZGwilliams
Family · August 2026
“Five Stars , An Extraordinary Hotel in Florence”
+Five Stars , An Extraordinary Hotel in Florence I rarely write reviews. Although I rely heavily on them when planning our travels, I have probably written fewer than ten over the past twenty years. Our stay at The Place Firenze, however, was exceptional enough that I felt compelled to share our experience. My wife and I recently spent three weeks traveling throughout Spain and Italy, staying at a number of beautiful, high-end hotels and resorts along the way. Of all the wonderful properties we experienced, The Place Firenze stands among the very best. From the moment we arrived, it exceeded expectations. The Place Firenze is an intimate, five-star boutique hotel that combines elegance, luxury, and highly attentive personal service. We stayed in Room #1, a magnificent suite overlooking the beautiful Piazza di Santa Maria Novella. The suite was spectacular,spacious, elegant, and thoughtfully designed. It included a fireplace, a separate living room, two televisions (including an impressive 75-inch screen that disappeared seamlessly into the furniture), a beautiful bedroom with a king-size bed, a walk-in closet, and an enormous, luxurious bathroom. Upon arrival, we were welcomed with
johannao768
Family · August 2026
“The Place, Firenze. Perfetto”
+Fantastic location, luxury accommodation and excellent service. We were made to feel very welcome and loved our stay at The Place, Firenze.
Abigger
Couple · August 2026
“The best hotel in Florence”
+The staff at The Place were exceptional and welcomed us like family for our stay in Florence. Check in was a breeze, and the hotel concierge made our local dinner reservations seamlessly. The room we enjoyed was fashionably appointed with a comfortable bed and AC, which was a delight given the 100 F degree heat. Food and beverages offered were well above expectations. Overall our stay was exceptional and we will return.
I8143ZBamyh
Family · July 2026
“The Place is the place to be”
+The Place is a true home away from home. The team is incredibly warm and welcoming. They offer incredible advice on Florence and unique experiences that truly connect you with local craftspeople. The design is truly beautiful. The dining experience is top notch. The location is ideal. Every detail has been thought through. Perfetto!
Hissah
United Kingdom · Family · July 2026
+Spacious rooms, high ceilings, great location. 10/10
−Nothing
susansolomon01
Couple · July 2026
“10/10 Beautiful hotel, superb customer service, and fantastic location”
+We had the most incredible experience at The Place Firenze! Upon arrival we received a welcome drink and the staff took the time to get to know us. The location is very central- close to the S. M. Novella train station and 10-15 minute walk to the Duomo. It's located in a beautiful piazza, where we had a lovely breakfast each morning. The room was very comfortable and the AC worked very well. Loved the Dyson hair dryer! The customer service was second to none. They offered concierge services through WhatsApp throughout our stay and were extremely helpful. We were so spoiled after this stay! We highly recommend this hotel!