Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 157 reviews.
KirstenC461
Couple · February 2026
“Fabulous!”
+Wonderful stay. We were made to feel very welcome. Nathalie on reception was absolutely lovely. Very delicious breakfast. Lovely clean, quiet, modern room. Would highly recommend this hotel
U6633OSdavidk
Family · February 2026
“Modern, clean and perfectly placed”
+Very comfortable and well placed hotel few minutes away from the old town. Clean rooms and spacious bathroom with all necessary amenities. The distribution of our room was not the most convenient though. For a one night stay we didn’t need the massive entrance hall with a big closet. We would have preferred more space in the bedroom area as we used the extra bed for our teenage.
jodiec4444
Family · December 2025
“Great Location”
+The hotel is in a great location, a 5 minute walk down the side of the hotel to the main centre and a 10 minute walk along the road to the train station. Staff at reception were very friendly and helpful. The early check-in we had prepaid for was not available so we were refunded but we were able to store our bags for the day. We were given a Basel card for free transport and discounted museums which was handy. We booked a courtyard facing room due to previous reviews about road noise. Unfortunately our room was behind the kitchenette area so there was quite a bit of noise around 6am each morning which was disruptive to sleep. The room was spacious and clean. The shutters provided great light blocking for sleeping. The bed was comfortable but there was only 1 pillow each and a cushion. There was a coffee pod machine but staff kindly offered us a kettle and teabags as an alternative. The room could have done with a few additional mirrors as there was only one on the back of the wardrobe door and in the bathroom. The shower was probably one of the best I have had in a hotel, the waterfall shower head was amazing. We didn't have food at the hotel so cannot review. Overall, I would rec
Gillyflower
Couple · December 2025
“Lovely stay”
+Hotel in good location. Short walk into centre. Public transport close by. Rooms bright and comfortable. Good bathroom with excellent shower. Staff very friendly and helpful. Breakfast- good selection of hot and cold food and drinks.
MicheleB250
Couple · December 2025
“Almost perfect”
+A very nice, pleasantly welcoming hotel. The staff spoke multiple languages and were always available when needed. The hotel is like new, and the rooms (the one around €250/night) are spacious, with an excellent bathroom with heated floors. The location is perfect for visiting the city center. The only downside: it faces a very busy road. I still give it a top rating. P.S.: Excellent breakfast.
Princesshan_212
Couple · December 2025
“Friendly staff but far too noisy for light sleepers”
+I can’t comment on the food or drinks as we didn’t have either during our stay, but here’s my honest review based on the room and overall experience. On first impressions, the hotel was clean and the staff were really friendly. Unfortunately, the main issue for me was the noise. If you’re a light sleeper, I honestly wouldn’t recommend this hotel. The safest option for noise is probably a top-floor, courtyard-facing room. We had booked a courtyard-facing room on the ground floor, but on our first night we were put in a second-floor room on the outside of the hotel facing the traffic. It was one of the worst nights’ sleep I’ve had , the traffic noise was constant, the bed was very firm, and the pillows didn’t feel comfortable or big enough for the width of the mattress. The next morning my partner asked if we could switch to the room we had actually booked, and to be fair, the staff moved us quickly. They said the second-floor room was an “upgrade,” but it definitely didn’t feel like one. The ground-floor courtyard room we ended up in was more spacious and much quieter. However, the outside shutter didn’t work. I mentioned it, but it never got fixed, so we were woken up early by the
Roving22417743089
Family · December 2025
“The Passage”
+Good location a short walk from the Central Rail Station and from the centre of town. A quiet atmosphere with charm. Double rooms a good size with excellent bathroom. The lobby bar is on demand and the bar prices reflect local costs. The hotel prices are typical for Switzerland. All public areas and rooms were clean The gym and sauna were a pleasant bonus.
robertoa604
Family · November 2025
“Excelent”
+excelent ! great location near old town, great rooms and specially great the 2 ladies at reception I really recomend it if you come to Basel
robbertjanv895
Couple · November 2025
“Good hotel for a short stay in Basel, comfortable room, good breakfast”
+Good room, quiet, with view on inner courtyard. Schools are nearby, but noise is not a problem. No restaurant, but breakfast in lounge area is really good. Friendly staff, very welcoming.
Gilapaz11
Solo · November 2025
“Check the location carefully not near anything in Basel walkable restaurants!”
+I was very disappointed with The Passage. It seems to be in a more residential neighborhood with no walkable restaurants, shops, mini marts etc. Thank goodness I had breakfast with the room or I would have starved. I am sure that one could probably take a tram/bus to a restaurant but I wasn’t familiar with the system. The hotel gives you a free tram/bus pass but no further information. Wish I had stayed at the Marriott which according to my fellow river boat group was right in the center of everything!