Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 34 reviews.
Haris
Australia · Family · October 2026
+The staff are very professional and welcoming. I felt like a VIP the entire time. The location and the view of the mountains are beautiful. The garden was always well maintained, and it really felt relaxing to walk around. The cottages are well designed for a small group or family. For a couple, it was very spacious! The amenities were well organised and supplied and I can see they use good products. We all slept very comfortably. The main highlight, the onsen, was a nice experience. Although it was only a limited time between 8-11pm, it was at a good temperature and had enough water to sit in comfortably. The cold air at night and hot water made the experience very relaxing.
−The private onsen for the executive suite was not very private. Although the mountain view was beautiful, you can see the neighbour beside your cottage and they can see you. I think this can easily be fixed with a simple, movable, retractable wall along the balcony so the onsen view is blocked only from the side. The food portion was very generous. Maybe a little too much until we couldn't finish it. Perhaps reduce the portion or offer portion sizes (e.g. standard or small). There was loud music from the neighbours at the back of the villa. Not much we can do. But maybe a reminder to be considerate of others.
Mohan G
Malaysia · Couple · August 2026
“A pleasant stay in nice natural surroundings with great staff but management needs to be more alert.”
+The breakfast on the 1st day was very good with a good array of options. And, the food was tasty. However, on the 2nd day we were told that, due to fewer guests, they were giving us a mini-buffet. There were 20 of us in our group and this was not considered big enough for a full buffet breakfast. Even eggs, which are standard breakfast items, were not given until we insisted. As a result, we felt cheated especially since 2 in our group paid extra for their breakfast. This is very poor management policy. The hotel is not cheap, yet we were given budget hotel treatment. This was the most disappointing part of our entire stay. Other than that, the surroundings are very peaceful and the private onsen was a treat. The staff were very pleasant and tried to please.
−For such a large compound, there were only 2 buggies for all the guests. The place is too big to move around on foot and there should have been more buggies provided. It must be said, however, that the hardworking staff did come quickly when called. When I made the booking, I had mentioned that my wife and I are seniors with difficulty walking long distances. As such, we had requested a room near the facilities. The hotel responded to say our request had been noted. However, when we checked in, we were given the 2nd furthest room! The left hand did not know what the right hand was doing, obviously. As for room design, the tatami mats need to be secured to the floor as they slip. And the switches and wall plugs are inconveniently located near the floor. Not a good idea at all.
Anna Bee Jit
Malaysia · Group of friends · August 2026
“The place is relaxing, serene and beautiful and the private onsen in the rooms is the bonus!”
+The breakfast is a healthy spread of local and international dishes and we are satisfied.
−The egg station should be available everyday.
ING HWA
Singapore · Couple · August 2026
“I will avoid this hotel”
+The room size
−The rooms are noisy and hence we could not sleep well due to traffic noise and people talking outside. The breakfast is just so so. Only best part (besides the big size of the room), there is a private onsen pool.
Hanim
Singapore · Group of friends · July 2026
“Overall, we had an excellent experience and would happily recommend Onsen Hot Springs Resort to anyone looking for a rel”
+Our recent stay at the Onsen Hot Springs Resort in Batu, Malang was wonderful from start to finish. Everything was beautifully maintained, and the hotel was exceptionally clean, making it a very comfortable and relaxing place to stay. The private hot springs were the highlight of our visit. They were well maintained, peaceful, and provided the perfect setting to unwind. We also appreciated that the complimentary kimono robes were freshly laundered and smelled wonderfully clean, which added to the authentic and comfortable experience. The food was generally good. We especially enjoyed the sushi, which was fresh and delicious. While the rest of the Japanese dishes were decent, we felt there is room for improvement to better match the overall high standard of the resort.
−The private Onsen could do with a bit more privacy but it’s not an issue at all.
Robin
Canada · Family · February 2025
“Lovely hotel and setting but private onsen limited time and only 20 mins our trip”
+Beautiful setting, polite staff, good breakfast
−Private onsen scheduled 8:00pm - 10:00pm only, actually started to fill 9:30pm. Too late for kids to use, too short time adults to enjoy. Then hotel asked for Rp500,000 to have in morning instead. Basically onsen hotel with no onsen. Not happy
Stephen
Japan · Couple · December 2024
“Very noisy resort and not suitable if you are expecting for a nice and quiet place”
+Hotel design and architecture are nice. Cleanliness is not bad either but it could be better.
−Our room is very noisy from the street. The cars and motorcycle noise really bother us, even at night the street was still noisy. To make it worse, there were group of students who had team building activities and start their activities by blasting loudspeaker at 6 am. We came there with expectation of nice and quiet place to relax. Not to hear street noise or loudspeaker at 6 am. We went home disappointed and feel more tired instead of relax. If you come here with expectation of onsen like in Japan, you will get disappointed too because the hot spring is not 24 hours. They only filled the tub at 8 pm and the water was not flowing constantly so it would get cold quickly. By 9 pm the water was already cold. The tub is located at the balcony with no privacy.
Mario
Germany · Family · November 2024
“Nice and well maintained. Might be good to focuss on noise a little or inform customers.”
+Well maintained and great overall to relax.
−The room was close to a major street and clearly noisy the whole night. Is that the “booking.com” reserved room? ShabuShabu was bellow par for the meat (too thick).
Syamsudin
Indonesia · Group of friends · October 2024
“Good”
Jean
Singapore · Group of friends · September 2024
“Little Kyoto in Surabaya”
+The resort is very asethetic! The place is design as if you are in Kyoto. A lot of photo spots. Breakfast has sushi as well and the room we stayed has an onsen area.
−Nil