Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.
Kelly
United States · Couple · October 2026
“The staff made this stay so memorable and positive. Can’t say enough about their customer service! 10/10 will recom”
+Elegant and comfortable hotel nestled in the hills.
Helen
United Kingdom · Solo · September 2026
“Joyful superb service”
+Exceptionally service from the moment your picked up from the station with a warm welcoming and drinks service I would definitely recommend this remarkable hotel
−I liked everything about my 3 nights stay
335garryk
Couple · August 2026
“Ruby Wedding Anniversary Celebration”
+Fantastic location from the unique entry through a cave rising through the top of a hill right in the centre of town with fantastic views overlooking the town and waking up to the overwhelming view of the Matterhorn. The suite was amazing no words. The team made our stay. They were professional but caring and made our stay extra special....massive thank you. Can't wait to return to enjoy this special atmosphere
cleo_van
Solo · August 2026
“A wonderful stay in the heart of Zermatt”
+I had a wonderful stay at THE OMNIA. The hotel is beautiful, the service is exceptional, and the location could hardly be more convenient for exploring Zermatt. The service throughout my stay was particularly impressive. Everyone at reception was incredibly welcoming and helpful, offering several excellent restaurant recommendations as well as suggestions for walks around the village where I could find particularly nice views. There were also countless small touches that showed how attentive the staff were. More than once, as I was walking toward the elevator to leave the hotel, someone at reception noticed and beat me to pressing the button so that it would already be waiting by the time I got there. It is a tiny detail, but very representative of the level of service I experienced throughout my stay. I especially appreciated their help when I first arrived in Zermatt. I was hoping to make it up the mountain on the Gornergrat Railway before service ended for the evening, so I arrived at the hotel in a bit of a hurry and explained the situation. The reception team immediately understood and made the check-in process exceptionally quick and efficient, allowing me to get back out and
37David
Family · August 2026
“Wouldn't Dream of Staying Anywhere but Here”
+I would never dream of staying anywhere else in Zermatt. The staff were always friendly, welcoming and provided extremely helpful information for us first-time visitors to Zermatt. The rooms are genuinely comfortable and meticulously clean. The duvets, towel and linens are very high quality. We used the wellness area ---saunas, steam rooms and pool-- every day because they were so restorative and calming. You have an incredible view of the Matterhorn from the hot tub and pool. The included breakfast featured an array of yogurt, fruits, muesli, local cheeses, pastries, on top of made to order dishes. Being a gluten-free/celiac family we were thrilled with the Omnia's efforts to not just accommodate us, but to make our experience just as luxurious and fulfilling. The Omnia is perched on a hillside (you take an elevator up several "floors") so that you are well above the street noises but only a 2 minute journey to the Bahnhofstrasse and its shops, restaurants etc. As a side note, I had made a snafu with our booking, and the Omnia very graciously went above and beyond and helped me remedy the mistake. 5 out of 5 stars.
Roland
Austria · Couple · August 2026
“Very good! Would come again”
+Amazing modern design - in every detail, very good location directly above Bahnhofstrasse, very nice staff
−Sauna: Both Saunas 80 degrees and 50 % humidity- an unhealthy combination- no cold plunge
Voyager42691014519
Family · August 2026
“Elegant Zermatt Mountain Retreat”
+We stayed at the Omnia based on TripAdvisor ratings, and enjoyed every aspect of this beautiful boutique hotel. Even though it is steps from the Zermatt shopping and restaurant areas, the thoughtful layout and elegant interior make the hotel feel like a mountain retreat. We started with a welcoming drink on a terrace overlooking the Matterhorn, and throughout the rest of our stay found the staff to be helpful and the rooms quiet. The breakfast buffet was delicious, with a selection of fruits, cheeses, breads supplemented with the ability to order hot items from the menu. The room was a bit on the pricy side, but the amenities and services make it a worthwhile choice for Zermatt.
mariadI5920WA
Family · August 2026
“Masterclass in making guests feel special!”
+Our 3 days in Zermatt at The Omnia was one of the highlights of our Swiss vacation! Neither ourselves nor our teenagers wanted to leave! The care started even before we arrived, a personal email inquiry into our arrival, preferences, dinner reservations, and an offer to pick us up from the train station in their electric car. If you do anything please have dinner in the restaurant. It was one of our best meals on the trip. On the day we arrived, we walked out of the train station to Nuno and his little vehicle that whisked us away to the hotel, into a mountain passage with an elevator that takes you to the main floor. Here we were greeted, taken to the outdoor patio, offered a beverage, adults had bubbly and the kids had hot chocolate with a mountain of marshmallows. With our bubbly came snacks etc. One of the most welcoming check ins we've ever experienced. We relaxed and finished our drinks, headed back to the entry where we were given a tour of the property and our room key. Waiting for us in the room were delicious muffins and apples! And to my spouses delight a decanter of bourbon for us to enjoy, all included. We enjoyed daily the most scrumptious breakfast....think eggs benn
rainiemaim
Couple · July 2026
“Overjoyed With Our Stay At The One and Only Omnia!”
+I had wanted to visit Zermatt for many, many years. I researched extensively into which hotel might best for our needs and wants and I was always drawn back the The Omnia. We couldn’t have been happier with our choice. We took the Glacier Express from St.Moritz to Zermatt and were picked up in the Omnia’s blue electric vehicle which transported us to the hotel. Arriving at the hotel itself is an experience in itself as it is reminiscent of a James Bond movie, secret tunnels and all. The hotel’s location in Zermatt is perfect. The hotel is also so beautifully designed. Upon arrrival we were so very warmly greeted by Managing Director, Christian Eckert with a welcome drink. The warmth of the hotel was palpable. Our room/suite was exquisitely appointed with incredible attention to every detail, beautiful linens, very ample closest space, and wonderful treats. It also had the most amazing views of the Matterhorn. The best thing about the Omnia is the exemplary staff. They are all absolutely fabulous and obviously delight in connecting with and helping their guests. They were all down to a person warm, knowledgeable, professional and so accommodating. Lorena and Lars were just so gracio
L1338OKpilare
Group of friends · July 2026
“Not to be missed a lifetime experience!”
+What a distinctive hotel “you all are”. OMNIA feels so luxurious and so homely at the same time. It is a proper experience of what a holiday should feel like. A big congratulations for what you have all created there, it is a complete joy and I know hospitality is not an easy business to run. A deep thank you from London and I hope to have the opportunity to visit you all in the near future.