The Old Custom House

Name: The Old Custom House
Address: South Quay,, Padstow, PL28 8BL, GB

8.1Very good1,975 reviewsSee rooms

Hotel

South Quay, · Padstow

Facilities at a glance

Free Wi-Fi
Bar
Laundry
Non-smoking rooms

About this place

Luxurious Bedrooms with Stunning Views The Old Custom House offers elegant bedrooms with luxurious bathrooms, overlooking Padstow’s medieval harbour. Each room is warmly furnished with satellite TV, free Wi-Fi, and some offering views of the harbour or estuary. Award-Winning Dining Experience Indulge in fresh, local fish and seafood at the stylish restaurant. Enjoy freshly cooked full English breakfasts and an extensive menu at 'The Old Custom House Restaurant', blending ancient and modern decor for a unique dining experience. Traditional Bar and Sunny Conservatory Relax in the large bar serving hearty pub food and local ales, or dine in the sunny conservatory. Just a short walk from Padstow’s bustling center, experience a warm welcome, comfortable stay, and delicious dishes during your visit. Book now to enjoy a memorable stay at The Old Custom House!

Choose your room

Pick check-in and check-out to see live room prices.

14 room types

Choose your room
Room type	Guests	Show prices
Standard Double 16 m²Double bed	Sleeps 2	Show prices
Signature Double 16 m²Double bed	Sleeps 2	Show prices
Signature Twin 16 m²2 × Twin beds	Sleeps 2	Show prices
Standard Twin 16 m²2 × Twin beds	Sleeps 2	Show prices
Cozy Double 7 m²Double bed	Sleeps 2	Show prices
Deluxe Suite 8 m²2 × Queen bed	Sleeps 2	Show prices
Superior Double Room 18 m²	Sleeps 2	Show prices
Signature Twin Room 18 m²2 × Twin beds	Sleeps 2	Show prices
Signature Double Room 18 m²Double bed	Sleeps 2	Show prices
Comfort Double Room Double bed	Sleeps 2	Show prices
Deluxe Suite King bed	Sleeps 2	Show prices
Apartment 2 × King bed, Twin beds	Sleeps 5	Show prices
Self Catering 40 m²	Sleeps 5	Show prices
Standard Double Room 15 m²Double bed	Sleeps 2	Show prices

What this place offers

Internet

Free Wi-Fi

Food & drink

Restaurant
Bar

Services

Laundry

General

Non-smoking rooms

Location

Address
South Quay,, Padstow, PL28 8BL, United Kingdom
0.2 km from the center of Padstow

Questions about this stay

Quick answers from the information this property gives us.

What are the check-in and check-out times?
Check-in from 16:00. Check-out by 11:00.
Is Wi-Fi included?
Yes, this property lists free Wi-Fi.

Guest reviews

8.11,975 reviews

Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.

Cleanliness7.9

Service9.3

Location9.4

Room quality7.3

Amenities8.9

Value for money8.3

Food and drink8.9

Celia
United Kingdom · Couple · October 2026
7.0
+Friendly staff, good breakfast, great location.
−Lots of stairs. Dead wasp on bathroom window sill for at least 3 days.
Susanne
United Kingdom · Couple · October 2026
8.0
“A historic place with fantastic staff .”
+The Location was excellent and the staff brillant and so friendly . The room was spacious and very quiet . The breakfast was great !
−The corridors and carpets needed urgent updating . Our room carpet was not great either . Unfortunately we had no view of any sort at all .
Neil
United Kingdom · Couple · October 2026
8.0
“Been before and will be coming again :-)”
+Location is fantastic right on the harbour at Padstow. We had a lovely large bedroom on the top floor over looking the harbour. Room was lovely and warm and very quiet. Breakfast was great and staff friendly and attentive. Looking forward to visiting next year.
−Shower head was a little bit broken. Needs a bit of touching up here and there but we know its undergoing a full restoration from January 2027
Ian
United Kingdom · Couple · October 2026
9.0
“A wonderful spot, really attentive staff who were friendly.”
+Location , staff, views from the Room
−Shower did not drain so flooded when you showered and the bathroom smells of damp consequently
Sarah
United Kingdom · Couple · October 2026
10.0
“Can’t wait to stay again”
+Love The Old Custom House , everything is perfect and the location is amazing
philip
United Kingdom · Couple · October 2026
8.0
“Overall we enjoyed our stay the staff very pleasant and helped us with luggage to our room”
+Great Location large room No 9 good sea view breakfast very good
−Towards the end of season a little tired carpets in need of cleaning and in general a good clean throughout
Amanda
United Kingdom · Couple · October 2026
9.0
+Lovely decor in the bedroom and gorgeous view over the harbour. Friendly staff.
−Nothing.
Simon
United Kingdom · Couple · October 2026
9.0
+Welcoming and informative at check-in; lovely room with amazing harbour view; very comprehensive breakfast options included; Parking very close and convenient. No noise from the pub below if that's a worry. Photo taken from the room!
−Nothing really
Hans
Australia · Solo · October 2026
10.0
“Top spot”
+Great location from which to enjoy Padstow. Friendly, positive staff. Good room, especially the shower . Absolutely looking forward to staying there again after the renovation.
−No lift 🤣🤣
mark
United Kingdom · Couple · October 2026
8.0
“Location is great and overall we had a good time , had a good time the Hotel is tired and desperately needs the upgrade”
+Location great and our room was very spacious , bed really comfortable
−At 7.30pm they had run out of the special that was advertised prominently inside and outside the hotel which was disappointing. Breakfast , no Avacardo and the eggs were hard

Good to know

Check-in & check-out
Check-in from 16:00 · check-out until 11:00
Pets
Pets are not allowed

Facilities at a glance

About this place

Choose your room

14 room types

Standard Double

Signature Double

Signature Twin

Standard Twin

Cozy Double

Deluxe Suite

Superior Double Room

Signature Twin Room

Signature Double Room

Comfort Double Room

Deluxe Suite

Apartment

Self Catering

Standard Double Room

What this place offers

Internet

Food & drink

Services

General

Location

Address

Questions about this stay

What are the check-in and check-out times?

Is Wi-Fi included?

Guest reviews

Good to know

Check-in & check-out

Pets

Guest reviews