Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.
Aroon
United Kingdom · Group of friends · August 2026
+It was a bad hotel not clean all dirty and it was so loud people would sleep all night couldn't get my sleep I had to check out early had enough from there and staff was rude I wouldn't come back to this hotel is dirty beds
−Bad hotel smell noise i wouldn't stay hear again staf was so rude
Peter
United Kingdom · Group of friends · August 2026
“OK for the Price”
+For the price, had no issues Room was clean. Happy to see a workable shower in the room. Spent most of the time at the Winter Gardens; just needed somewhere to snore.
−Bit of a walk to the Winter Gardens. Couldn't find anything nearer for a reasonable price at the time, but that's not the hotel's fault.
scott
United Kingdom · Family · August 2026
“Disappointing”
+The location was very good.
−The rooms we had were needing a lot of work done to them. The internal doors had lots of scratches and scrapes on them. There was an electrical socket hanging off the wall in 1 room. At some point in the night the electrical supply to the room sockets must have went off and in the morning we couldn't use them for charging phones or getting ready. The bathroom needed regrouting badly. We also forgot the door pin for getting back in at night (totally my fault) however it says 24 hour reception and there are multiple phone numbers on the door, none of which were answered and a few were turned off. Luckily another guest was coming in after us trying to contact someone for about 45 minutes and they let us in. This was not very late, around 10.20pm on saturday.
donald
United Kingdom · Solo · August 2026
+Don't bother
−All of it. Toilet seat falling off plus abit of bleach would help. Shower disgusting. Bed too low with wafer thin pillow.
Diane
United Kingdom · Couple · July 2026
“DO NOT BOOK THIS HOSTEL, it’s not hotel, it’s a hostel, please please read my review”
+Whatever you do, do not book this hotel. It’s horrific.
−We should have realised when we drove to the hotel and there were police cars , ambulances and the fire brigade all out we were in a dodgy area. The manager came to the door with a cigarette in his mouth and told us to go round the back to park. We went round and he appeared at the fire door still with the cigarette (we suspected it was a joint with the smell we smelt when we went inside) he pointed to where we had to park. The fire door was about a metre off the ground and the only access was two crates to stand on. We went into the hotel and there were police smelled was unbelievable, wacky baccy, cigarette, unclean and air freshener. I don’t know why we even ventured up to the room. The carpets were filthy and sticky, the skirting boards and bannisters were all chipped and guess what? He still had the roll up in his mouth. We went to the room and it was foul, the ceiling was hanging down, possibly caused by damp, the smell was the same as downstairs, it actually made to gip. The skirting boards and window surrounds were dirty and chipped. The headboard was loose, possibly the least of our worries, the mattress was stained. There were numerous dodgy looking people around. The who
Ryan
United Kingdom · Solo · June 2026
+Was only somewhere to put our bags why we went to a rave.. but it was ok
−N/A.. Everything was alright for me and my mate
Adam
United Kingdom · Couple · April 2026
“We left the hotel after 2 hours of being there. Disgusting.”
+Nothing.
−Everything. Please please do not book this hotel no matter how cheap it is.
Matt
United Kingdom · Couple · March 2026
“Left hotel and booked another hotel, no refund”
+Dirty hotel. Given wrong hotel. No apology then sent to room hotel around corner loud blearing music very dirty mattress dirty shower pooh everywhere no remote dirty kettle one cup curtains falling to bits dirty room filthy dirty
−Everything wa# horrible
Mark
United Kingdom · Solo · March 2026
+Everything
Ryan
United Kingdom · Couple · February 2026
“Lied about deposit refund”
+Property was decent.
−Staff lied about refund for deposit