Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 47 reviews.
Freedom24716638351
Family · March 2026
“Our Stay”
+Location and Atmosphere is stunning. Rooms are not upto the mark. Looks very old. Staffs are not a proactive one.
L6197FOflorenced
Couple · February 2026
“A decent place but certainly not sheer bliss”
+A bumpy ride up to the property. We were not immediately enarmoured. It was all sharp edges, rectangles and squares in a blue, brown and grey building and rather unfriendly. I wouldn’t recommend it for older individuals with mobility problems. Steps up to dining and breakfast rooms and our room. The gardens around property was small with no opportunity for walking. The gym was located in the basement and contained equipment that we did not use. A treadmill would be useful. We were given a large room - dark brown with a tall screen between the bed, sitting area and bathroom. Again rather austere. It overlooked a forest area. Bird chorus in the morning woke us up but we did not mind this. Staff were friendly enough. We found the dining room staff really kind and helpful. Pandy and his team worked hard and were in close attendance and very willing to meet individual preferences. Well done! Food was well cooked but like many places we had been to, no green vegetables. Much of the food was in Keralan style, interesting enough. Most hotels served a similar cuisine. It lacked imagination. Quite a busy hotel - probably promoted by travel companies. A decent hotel but not one we will return
Passenger20676158608
Business trip · February 2026
“Unprofessional”
+Our recent experience with the Corporate General Manager, Mr. Shankar, was extremely disappointing. After sending a booking enquiry and following up politely due to no response, we were met with completely unprofessional behavior. Instead of addressing the matter calmly, he responded in a raised and aggressive tone over the phone without any valid reason. There was no disrespect from our side,only a simple follow-up on a time-sensitive request. However, the conversation was handled in a rude and confrontational manner, which was both shocking and unacceptable for someone in a senior leadership position. It appeared as though he may be short-tempered, as the reaction was completely disproportionate to the situation. In the hospitality industry, professionalism and respectful communication are basic expectations. Unfortunately, this interaction reflected the opposite. Very disappointing experience.
Bonzeeee
Family · February 2026
“Lovely hotel”
+Lovely hotel set in beautiful surroundings. Staff are friendly, attentive, and helpful. Staff were always checking if we needed anything. Food is really good too! The small playground provided great entertainment for our toddler. Room was spacious, clean and comfortable. We really enjoyed the afternoon tea and snacks that are provided in the garden. We also watched the Indian dancer in the evening, which was good.
312mahendrab
Family · January 2026
“Made us feel like royalty”
+We arrived at The Mountain Courtyard Thekkady from Munnar and it was one of the best experiences of our trip. The hotel staff was so accommodating from the moment we entered. At dinner Chef Vinuraj personally came out and described the various dishes and especially his own personal chicken recipe. Unfortunately we do not eat chicken being pescatarian so Chef Vinuraj prepared a special Kerla fish for us. I have never had such delicious fish along with the Pulao. Also, our waiter and the restaurant manager personally came and made sure we were well taken care of. Not only will I be back but I will recommend my friends in the US visiting to come to this hotel.
nayansk2995
Couple · December 2025
“Good Location but poor hospitality - long way to go to match five star standards.”
+The overall experience of the Resort was below average. I did not expected such low hospitality at five star Hotel/Resort. One of the worst experience of premium hotel. The staff was roaming around with dull faces, no proper attention to the guests, untimely room service, House keeping behavior was totally shocking. At all costs, try to avoid this Hotel.
“Pretty grounds, nice staff”
+This is an excellent location for exploring the area and staff was very nice especially the dining staff. We enjoyed the free cooking class. The grounds are beautiful. I don’t understand the star system in India but the rooms themselves would not be 4 or 5 star in Europe or USA. They are basic and need new sheets/towels. But they have knock-out views and are a good value for the price which includes breakfast.
“Thank you”
+Very nice willing and friendly staff , so many thanks for Ramish he was available all the time to make our stay nice and comfortable Something I don’t like is not all bed sheets are in the same brightness some seems to be yellow.
faisalaZ5694GK
Family · June 2025
“Important to know about this hotel”
+I had a pleasant experience staying at this hotel. The reception team and staff were kind and helpful such like Mr. Mohammed Harith (house keeping) throughout my stay. The resort’s location was also quite convenient and attractive except the road lead to the hotel was a bit dangerous. Furthermore, I was disappointed to find that the room had an unpleasant odor upon arrival, and the bed sheets were stained and appeared yellowed, likely due to frequent use and insufficient maintenance. The gym being found in very dirty, limit, and very poor equipments which it’s not useful. The restaurant is in old condition. This aspect detracted from an otherwise positive experience.
830rositab
Couple · May 2025
“Outdated but fine”
+It was a fine stay. However some things they should take care of. Rooms are outdated. And our room was smelly. The floor was not cleaned well. Cup to put your soap on it. I think renew stuff like garbage bag. Furniture and it will be a 5 star worth. Food and breakfast was good. Thank you.