Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 148 reviews.
YASSER
Saudi Arabia · Couple · November 2025
“Nice place to stay for low budget”
+Clean Comfort Location Value Staff was very kind
−Different location than that one Very small chamber
KlaraLB
United States · Couple · October 2025
+Great location, between the Trevi fountain and Spanish steps. Can walk to most Rome attractions from the hotel.
−After booking, I got a message from the host that "they moved location and the address is not updated on Booking.com or Google", which was strange. This has been happening for at least a year based on later closer inspection of the past reviews. I gave notice to the host of our expected time of arrival 24 hrs prior, and when we did come to the address (Via delle Mercede 21) we realized it is a residential building and we got no instructions on how to enter. We had to call the host and wait for 25 minutes before anyone showed up. The room looked nothing like the pictures (I suspect the rooms in the photos are in the previous/"old" location) - these are residential apartments converted into rentals with 4-5 rooms, with the renovation being done quite poorly and clearly on a budget (i.e. the decorative trim on the wall was raw plaster, not even painted; there were zero hooks in the bathroom to hang the towels, no ventilation). Several amenities listed in the ad were also missing - no safety deposit boxes, no coffee/tea machines. There was also zero soundproofing (it's a wonderful turn-of-the-century building after all) and there is a music school one floor below. Although there is no
BiancaM14
Romania · Family · October 2025
“Avoid this accommodation at any cost”
+The neighborhood and that would be all.
−The first thing that was a red flag, was the fact that the accommodation is onto a different street than the one in Booking. The one I've booked was on via de la Mercede 21. The host told me that Booking didn't update it yet, but for me it seemed a lie. The second fact is that the host lied to us regarding the accommodation, because we had a small, with dust room and the bathroom was extremely tiny. I can't understand how they can lie and how they can pretend that everything is fine. There was mentioned even by the host that there will be coffee and tea. Guess what? There wasn't any. Also, no hairdryer in the room. I requested one, I've received one, but it was in a bad condition and I didn't want to use it (see the pictures) The bad wasn't comfortable, the room was hot and I didn't want to sleep with the window open, because anyone could have climb into the room, without too many efforts. The room next to us, room no. 1, was way bigger and more beautiful than the cage we had. The overall experience was bad and I do not recommend this accommodation to anybody. Take care, in order to not get scammed and choose wisely.
Guest reviews
Israel · Couple · November 2025
+מיקום מרכזי , מים חמים במקלחת ונקי
−כאשר הזמנו נתנו לנו כתובת מסויימת ואז שינו לכתובת אחרת שלא הייתה דומה בדיוק לתמונות וזה היה מעט מאכזב. חדר קצת קטן ואין מראת גוף
Ighor
Brazil · Couple · October 2025
−Apenas como sugestão, diria pra botar alguma prateleira pra apoiar nossos itens de higiene pessoal e dentro do box também para apoiar o sabonete, shampoo e condicionador!
Claudia
Chile · Family · October 2025
+Muy buena ubicación, todo limpio. Definitivamente lo recomiendo
Julie
France · Couple · October 2025
“Mignon et emplacement parfait”
+La localisation et la décoration
−Absence de rangement dans la salle de bain / pas de machine à café / il y avait des détails comme la VMC de la douche qui était tenue avec du scotch / pas d’ampoule au dessus du miroir et pas de cache pour le plafonnier de la salle de bain / oreillers très mauvais
Alicja
Poland · Couple · October 2025
“Pobyt uważam za udany mimo tych wszystkich sytuacji, choć cena mogłaby być niższa.”
+Lokalizacja super w samym centrum. Pokój widać, że urządzony w nowoczesnym stylu ładny z małymi niedociągnięciami ale zdaję sobie sprawę, że przewija się tam dużo osób.
−Zamówiliśmy pokój deluxe i nie był to ten pokój jak na zdjęciach przy rezerwacji. Dostaliśmy pokój z widokiem na tyły budynku. Po pierwszej nocy spędzonej w łazience i pokoju chodziły owady. Zgłosiłam to właścicielowi i dostaliśmy jeszcze tego samego wieczoru inny pokój z widokiem na miasto. Czy lepszy? - nie było owadów, większy ale było słychać wszystkie hałasy na mieście, dywan brudny i mogliby go wymienić oraz odpadała farba z sufitu ( sufit był ze starych desek, które kiedyś były malowane i się z nich kruszyło), jakieś drobne obtarcia ścian, czy drzwi ale to szczegół. Pościel czysta ale wnętrze, wypełnienie- kołdra brudna zgłosiłam i za chwilę dostarczyli nową czystą. Uważam, że tego typu sytuacje nie mogą mieć miejsca jeżeli chodzi o czystość i jakiś standard. A już napewno nie w tej cenie...
Ana Maria
Romania · Family · October 2025
+Camera era recent renovata,.totul curat.
−Nu avea toate dotarile dim descriere- pahare, fierbator.
Céline
France · Family · March 2025
+La chambre était grande, la literie très confortable. Situation géographique +++ Le personnel, +++
−Le bruit de l extérieur car la chambre était côté rue et juste au dessus d un magasin. Mais ça n a pas gâché notre séjour.