Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.
Darrell
United States · Couple · October 2026
+The service The roo, valet and desk services were prompt , friendly and professional. The room was a nice size, clean and comfortable.
−The refrigerator was stocked , but it didn't leave any room for items we brought with us Brunch menu could be different
Pedro
Spain · Couple · October 2026
“Too expensive for the quality of services provided”
+Room big enough ; food was good
−Room was not cleaned everyday Bathroom with insufficient number of hookers for the towels Air dryer plug in the bathroom did not work
Sayako
United States · Family · August 2026
−The cleanliness of the bathroom during our stay was extremely disappointing and unpleasant. When my mother went to use the bath towel, she found a large amount of hair all over the towel. There was also hair scattered throughout the bathroom, to the point that my mother had to clean it up herself. This was completely unacceptable for a hotel room. We immediately reported the issue to the front desk staff, but we were told that the General Manager was not at the hotel at the time and that we should contact them by email regarding the matter. I therefore emailed the Assistant General Manager to report the incident. However, we never received an apology, an explanation, or even a response to the email. This lack of communication was extremely disappointing and made the situation even worse. This trip was particularly meaningful to our family, as it was my parents’ last overseas vacation. We ended up staying at this hotel unexpectedly because our flight was canceled due to a hurricane. Unfortunately, what should have been a special trip has been overshadowed by this extremely unpleasant experience. While the lack of cleanliness was unacceptable in itself, the way the hotel handled our
Quest57417282166
Business trip · August 2026
“Nice hotel, good location”
+Fantastic location. Good downstairs bar with attentive bartenders and good food. Walked to several local restaurants and enjoyed the overall feel of the location and vibe.
juliecX6136EB
Family · August 2026
“Stay Away!!!!”
+Do not stay here! My nephew got married last weekend so we booked several rooms. My sister also had the after wedding party in the roof top bar. We made sure not to arrive until 4:30 (definitely not arriving before check in per their comment to book the day ahead if you think you might be early). We were met by the most rude Concierge who asked me to wait a minute while she ducked into a side room. Our rooms, including the one for my 88 year old father, weren’t ready until close to 5:45pm. Next, when I checked my bank acct. I noticed they charged me $977.00 times two for “the room hold”! Even though the rooms were paid for! Also… the roof top was beautiful BUT the food service and food were an extreme let down! They dribbled out food only when we kept asking ! The dessert was also lack luster for the crazy price ! The only positive experience is the coffee and Server in the restaurant was really nice!
hufhaze
Business trip · July 2026
“World Cup hangover?”
+I've stayed here several times over the past couple of years as it's one of the better hotels in the area. I've left positive reviews before but this trip seems a bit lackluster. On check-in, I noticed the chair to the desk was missing...no big deal... But then I noticed the nightstand outlets weren't working so I investigated. The nightstand's power cable wasn't plugged in. It wasn't easy getting it in because the outlet opening could barely accommodate the size of the plug so I had to use a hanger to hammer it in but I eventually was able to get it plugged. When I went to shower...the body wash was missing. I had 2 body cream bottles instead. Ugh, went out and bought my own anyway. This hotel has generally been good to me and I figured it's probably the World Cup hangover and the room was hastily cleaned and rearranged or something.
Dionne
United States · Couple · July 2026
“The hotel was clean and comfortable- the staff were nice and attentive- location is great parking not so nice but they m”
+Location and its proximity to walk to shops and restaurants.
−The parking situation wasn’t ideal.
ahoistad
Family · July 2026
“Hotel better than the staff”
+Mixed feelings about this one. On the plus side, the hotel is quite new with fresh, modern rooms, and it’s reasonably priced. They also have a fantastic rooftop with genuinely good pizza. Unfortunately the service really let it down. The restaurant staff seemed more interested in their phones than the guests , it took 30 minutes to get two coffees and a juice, and when it finally arrived they’d forgotten one of the coffees while the other was lukewarm. The day before, we waited almost 30 minutes just to be seated, even though the restaurant was nearly empty. It was also disappointing that we weren’t informed in advance that both the rooftop and the fitness area would be closed all weekend for a private event. Overall, a good hotel that needs new staff.
Coastal60035112959
Family · July 2026
“Nice hotel- service could improve”
+Nice and clean room, new rooms with nice new bathrooms and good pricing. At booking/check-in we were not told that the much advertised rooftop and the gym was closed for guests the entire weekend. This was parts of the reasons for booking for us. Food/breakfast at the lobby restaurant was good- but service was very slow so be sure to have ample time. At one pont a drip coffee tok 30mins.. Poor information
“Fundamental disrespect for their own guests”
+Our stay at The MC Hotel revealed something more concerning than a single bad weekend,it exposed what appears to be a management culture where the guest experience is no longer the priority. The problems started immediately. Our room had crumbs on the floor, and the housekeeping manager acknowledged it had clearly not been vacuumed. While mistakes happen, what stood out throughout our stay was a pattern of poor management rather than isolated incidents. Staff repeatedly treated guests as inconveniences instead of valued customers. The attached photo shows one individual directing guests to move out of the lobby without introducing herself, explaining the situation, or offering any apology. A well-managed hotel would have empowered staff to say, “We’re sorry for the inconvenience. Please enjoy a complimentary drink while we temporarily restrict this area.” Instead, guests were simply ordered to leave. The gym was closed to paying guests and we were told to use another gym down the road. The lobby became unusable for hours, stairwells were closed, and even the lobby restroom was inaccessible at times. None of this was communicated before our arrival, leaving guests to discover after