Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.
Neet
United Kingdom · Couple · October 2026
“Non-existent due to the property being flooded!”
+Received an extremely nice welcome email with useful information upon booking. Was all very promising.
−My partner showed up to book us in but unfortunately they had been flooded so not able to stay there so can’t give a review. We had not been contacted in advance to warn us (not sure when/how quickly the flood had occurred) and my partner had driven a long way for 2 over hours to get here. We were left with nowhere to stay. They recommended a hotel round the corner but apparently it was pandemonium when my partner arrived to attempt check-in there so unable to stay anywhere near where we wanted to be.
David
United Kingdom · Solo · October 2026
“Utterly pathetic poor customer service and I didn’t have the chance to sample the venue or room so I cannot comment”
+I arrived at this property having booked it about 6 months in advance and using it to stay between work locations around London. When I arrived there was a large wake going on with people everywhere
−Upon getting my overnight case and day bags out of the car and through the people into the pub I was informed by the very rude lady behind the bar that there were no rooms due to a burst main and hadn’t I received the message that the rooms were not available, I looked into the whites of her eyes and said I don’t believe you, you have just bumped me out of the room due to the wake, funnily enough the upstairs rooms were not available due to a burst main however downstairs where all the people were there were no signs of water damage or smell from water damage and there was no smoke or any other damage that I could either see or smell. The fact was they cancelled my room because they were full of people for a wake. Totally unacceptable and I would not stay in this venue if I was you because the staff did not have the courtesy to tell you the truth or offer an alternative accommodation, I was advised, no told to try somewhere else to stay the night and when I asked if the venue would book me something else the delightfully obnoxious lady said that’s up to you to do not me.
Clara
United Kingdom · Solo · October 2026
“The establishment is run by efficient, diligent and kind-hearted human beings; thank you.”
+The staff was very helpful and pleasant. Due to circumstances beyond everyone's control, my accommodation contract could not be performed. However, a sweet, helpful and extremely kind-hearted member of staff, Ms Claire, sat with me to find another accommodation and walked me to the door of the place. Wonderful, beyond the call of duty; I'm truly grateful.
−Nothing.
Vicky
United Kingdom · Couple · September 2026
“awful ???? left havjng to get. another hotel no notice”
+they cancelled us on way there
−seemed nice area and busy pub
Nathalie
United Kingdom · Solo · September 2026
−Booked a room for one night, when I arrived late in the evening I was told that there was a leak and all rooms are inaccessible. No prior communication or compensation. The manager offered to help me find a different place to stay but didn’t compensate me for the inconvenience, the stress and extra money I paid for the hotel room booked at short notice. Not even a drink was offered. Extremely poor service.
Susan
United Kingdom · Solo · August 2026
+I arrived to book in and was told I couldn’t stay because it had rained so they were not letting any rooms. I had just driven for an hour and a half. It was pouring with rain and I had to find somewhere else. Letting me know would have been a help as I then had to search for something else. It was the barmaid that told me while she was serving customers. They could at least have had the courtesy of sending someone out to talk to me. I won’t ever book in there again. Just found it so rude and disrespectful.
Gary
United Kingdom · Solo · August 2026
“Got a call 2 hours before check in , apparent leak in loft .”
+Cancelled morning of arrival
−As above
Luke
Ireland · Family · July 2026
−The accommodation was closed! we could not stay here
Gareth
Singapore · Solo · July 2026
“Awful con people who are ruining people's trips.”
+Nothing, because did not even enter the hotel.
−I had a booking to stay at The King's Head a month in advance. When I arrived tired with my suitcase, the barmaid looked at me and rudely said "You should have been told you can't stay here." I was told that the room was unavailable and that someone had been meant to contact me to tell me my booking was cancelled. No contact was ever made. You had a month to tell me you'd cancelled my booking and then told me brusquely when I arrived on your doorstep without even an apology. And to top it off, I was told "Check in isn't until 2pm anyway". Why make such a comment when you won't even let me in! Not only was I nearly left homeless for the night, but you had to be rude about it as well. They are still advertising rooms on booking.com even though they told me the room is no longer available. After booking you receive an email from the management promising "fantastic hospitality and the warmest of welcomes". I received neither. Unprofessional. There are many reviews on here from others who have received the same treatment. These scum are taking bookings from people who travel from afar as Ireland and don't bother telling them there is no room until the moment they arrive - casting them o
Louise
United Kingdom · Solo · July 2026
+My room was cancelled when I had already arrived in Swamly. They said apparently they had a flood. Highly annoying and inconvenient.