Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.
Victor
United States · Solo · November 2026
+clean room, quiet
Linda
United States · Solo · November 2026
“Always like to stay at the Captain Cook!”
+Nice room with great view. Comfortable bed and nice accommodations. Great location for access to good restaurants and staff is amazing!
−Towels were like sandpaper!
Manuela
Switzerland · Couple · November 2026
“4 star, best hotel in town, they said. I hope not - for the town.”
+The hotel is very well positioned in downtown, close to everything. It has a couple of good restaurants, especially the Crow's nest, where service is good and the view magnificent. Cleaning services are decent.
−Customer service is abysmal, especially at reception. From the moment we arrived - following an accident that stranded us in Anchorage for a few days, it was a huge disappointment. The lady at reception sees me crawling on a frame for the 2 km it felt like from entry to reception and my husband struggling with 6 pieces of luggage and does nothing; we ask for help, it comes 5' later, shouldn't it be there when you descend from a taxi at a 4-star hotel? I ask for a room close to the elevators, she proposes one close to reception - on the other side of the hall again, as if none of my pitiful state hobbling on one foot registered at any point. It was the nice bellboy who suggested we borrow a wheelchair from them, and he also brought it. The original reservation was made on booking.com; we wanted to prolong after two days, they said they cannot guarantee we'd have the same room: again - injured lady living on a double-fracture, nothing? They only agreed to not make us move when we booked a more expensive room than the one we were in. Then we went to the Crow's Nest restaurant twice: first time we wanted to reserve they said call later because it opens at 5 - and reception cannot make
Manuela
Switzerland · Couple · November 2026
“4-star best hotel in town, they said, I hope not - for the town”
+The hotel is a good piece of real estate, albeit old and faded. Very well positioned downtown, close to everything. It has a couple of good restaurants, especially the Crow^s Nest, where service and food is very good and the views are magnificent. Cleaning service is decent, too.
−Customer service, is abysmal, especially at reception. From the moment we arrived - following an accident that stranded us in Anchorage for a few days, it was a huge disappointment. The lady at reception sees me crawling on a frame for the 2 km it felt like from entry to reception and my husband struggling with 6 pieces of luggage and does nothing; we ask for help, it comes 5' later. I ask for a room close to the elevators, she proposes one close to reception - on the other side of the hall again, as if none of my injured state, hobbling about on a cast with a frame registered at any point. It was the bellboy who suggested we borrow a wheelchair from them, and he also brought it. The original reservation was made on booking.com; we wanted to prolong, they said they cannot guarantee we'd have the same room: again - injured lady living on a double-fracture, nothing? It was only when we booked an upgraded room that they let us stay. Then we asked for room service, were told there was none at that time; next day we are told there is none at any time; 4-star with 5 restaurants and no room service? We went to the Crow's Nest twice: first time we wanted to reserve they said call later bec
Hachey
United States · Solo · October 2026
“the staff was very kind and attentive.”
+the room and view were fantastic. the workout facility with the Sauna was very clean and welcoming.
Abigail
United States · Couple · October 2026
“Great location!”
+The location was amazing, and there were several conference rooms in varying sizes.
−It seems a little dated.
Mary
United States · Couple · October 2026
“Spectacular weekend at Captain Cook that left my husband and I feeling supremely spoiled.”
+Our room was so amazingly cozy, I love a room with a ceiling fan and it's sadly so uncommon in Alaska. Opened the window and ran the fan for just supremely cool sleep. The room was so incredibly quiet. The second night of our stay we bopped down for a nightcap around 11pm and Fletcher's was doing a tidy business. The waitress went out of her way to ensure my martini order was made perfectly. Every interaction with an employee of the hotel was incredibly positive. I've stayed here before a few times, but this stay was one for the books. Thank you Captain Cook!
−The audio quality on the TV was really horrendous.
remi
United States · Family · October 2026
+My favorite hotel in Anchorage
SEDAT
Türkiye · Couple · October 2026
“It was generally great as location just center of city and walking distance to everywhere”
April
United States · Solo · October 2026
+Its always fun staying here. We love the view.