Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.
Richard
United Kingdom · Solo · November 2026
+Breakfast was excellent with a wide choice of quality cereals. Cooked option tasted good too. Staff on check in and at breakfast attentive and helpful
−Water pressure in shower, time for hot water to come through. Building decor tired.
Edward
United Kingdom · Couple · October 2026
+I liked the traditonal charecter of the hotel most of all and the huge breakfast.lt was very Scottish and so comfortable,with a great view of tbe harbour and the ferry to Bressay going on its regular sailings there and back
Timothy
United Kingdom · Solo · October 2026
“I had a really nice stay here. A 5min walk to the bus station to explore some of Shetland.”
+I liked the staff and the location. The hotel has a unique charm, the top flour rooms have a super view of the harbour and the sound of Bressy.
−Although the hotel is old and has a faded grand charm, it is rather care worn. Best not to stay here with a critical eye for detail. Enjoy the location.
David
United Kingdom · Family · October 2026
“Good to be home for a while”
+The location in Lerwick was fantastic. The staff we're excellent
−The shower wasn't very powerful but didn't put me off staying again
James
United Kingdom · Couple · October 2026
“Great location, good breakfast, lovely staff, but woefully in need of refurbishment.”
+Breakfast was really good - bespoke cooked breakfast, lots of nice cereal and fruit juices, although we had to tell the staff that the grapefruit juice had gone off. Location couldnt be better, right in the heart of Lerwick's harbour area. Staff were super friendly and efficient, especially the manager.
−This hotel was due a refurbishment about thirty years ago and the quality of the furnishings and equipment of the room we had was poor. Threadbare carpets, a TV dumped on to the dresser that was far too small for it. No reception area, no gym, I could go on.
Peter
Australia · Solo · September 2026
“Fabulous view from the top floor overlooking the Pier and small boat harbour. The breakfast room staff were fabulous/”
+Old world charm and a relaxed environment
−Shower water flow was slow, but I was on the top floor
Mcleod
United Kingdom · Couple · August 2026
+Working away from home place was perfect. thanks
denis
Ireland · Couple · August 2026
“Wow. Amazing hotel in the perfect location in Lerwick.”
+Lovely historical building. Perfect location. Our room was great. Top floor with a fab sea view. Harvey & all his staff were really helpful & friendly & he helped us sort a car rental. Super breakfast. Lively bar. Great service, A five star experience.
−It doesn't have a lift. Not a problem for us & the staff will carry your bags to your room.
Sandra
Australia · Solo · August 2026
“Great location, cosy rooms with good staff”
+The Grand Hotel probably was very grand in its day, but it is a bit tired looking. However, this is more than compensated for with the comfort of the room, and the friendliness and helpfulness of the staff. It seems like the hotel is slowly being upgraded, so I expect it will be much more comfortable in future times. It has a cute olde worlde bar and lounge that were good to visit of an evening for an after dinner drink. My room was very warm and comfortable, with a really clean and neat en suite.
−The breakfast offering was good, with a cooked breakfast as well as continental on offer, served in a very grand dining room, but because of the grandness of the room, it took on quite a funereal atmosphere. I would recommend having some music playing in this room at breakfast, to take away some of the formality imposed by the setting.
Sue
United Kingdom · Group of friends · August 2026
“Apalling hotel. Do not waste your money. -1.0 rating”
+The towels were nice. The avocado served by the chef was a thoughtful touch.
−Everything else about this hotel is shockingly bad. The decor is ripped, dated and dirty. The bath had mould along the edges. The window had to be forced open to get some fresh air into the room. The sleeping receptionist behind the desk was rude and surly but managed to take my case downstairs when I asked to. The curtain swags were thick with dust. The mattresses were lumpy yet soft and saggy. All of this was bad yet being forced to pay £276 for the joy of it was more than a person can stomach