Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.
Laycock
United Kingdom · Solo · October 2026
“I honestly didn’t even stay the night and I had booked for 8, I booked 2 other hotels the time I was thste as I didn’t f”
+I liked the location it was close to the promenade
−Smelt Didn’t feel safe Not comfy Dirty
Natalie
United Kingdom · Group of friends · October 2026
+Room size staff lovely clean
−Radiator didnt work Flies
Amanda Scurlock
United Kingdom · Couple · October 2026
“Do not recommend not even for the homeless”
+There nothing to like but handing keys back straight away we didn't stay
−Everything, the bed was broken, the building including ours supposedly rooms stank of cigarette smoke, toilet wasn't working, sink had burnt out cigarette marks, cobwebs, dirty, dust you name it. There was no way I was allowing my children to sleep in that place, not fit for a hotel it was disgusting
louise hutton
United Kingdom · Couple · October 2026
“You get what you pay for”
+The free parking The linen and towels were clean and smelled fresh Room size was pretty decent
−The mattress was lumpy and rolled into the middle, the pillows were flat, the room was very soiled, needs a really good painting and freshened up, there was no hot water, from the tap, no bin, no complimentary toiletries, one double plug (that we saw) , the floor dipped at bits , the room was very cold, heater gauge didn't work.. We were only there for a 1 night lay over
Emma
United Kingdom · Couple · October 2026
“Nice”
+Good
−Good
Anita
United Kingdom · Family · October 2026
“I contacted the hotel for a refund and no one got back to me”
+Nothing to like
−Use the correct pictures of the hotel on the website. The hotel was very dirty and people smoking drugs outside the building the smell was really bad.
Ope
United Kingdom · Solo · August 2026
“Bad treatment of customer There is nothing good about it.I am still expecting my total refund back.”
+There is nothing good about it.I am still expecting my total refund back,because i didn't use the facility at all.On our arrival we were taken to the room but all the corridor was smelling badly.It was discovered tha the toilet was in the corridor and not en suite.We need yo turn back immediately and the manager herself testified to the terrible smell.She said it was one of the lodgers that messed up the corridor.She said she can refund the money if i called booking .com for cancellation,she was fully ready to refund my money.I did called bookihg ..com they sent me mail that they've reached out to the facility but they are yet to respond and that i should call the hotel myself.I called as directed but the woman cut me off the phone.When i wss about leaving black pool yesterday from amother place where i lodged, i went to her anf showed the mail from booking.com which she denied she did not see.I showed her yhe phone number of the hotel which she was the custudian,she accepted that.She now told me again that i should call booking.com to call her on phone.She frustrated me and i left the place.How on earth should i be charged for the services i've not enjoyed?
−There is nothing good about it.I am still expecting my total refund back,because i didn't use the facility at all.On our were taken to the room but all the corridor was smelling badly.It was discovered tha the toilet was in the corridor and npt en suite.We need yo turn back immediately and the manager herself testified to the terrible smell.She said it was one of the lodgers that messed up the cprridor.She said she can refund the money if i called booking .com for cancellation,she was fully ready to refund my money.I did called bookihg ..com they sent me mail that they've reached out to the facility but they are yet to respond and that i should call the hotel myself.I called as directed but the woman cut me off the phone.When i wss about leaving black pool yesterday from amother place where i lodged, i went to her anf showed the mail from booking.com which she denied she did not see.I showed her yhe phone number of the hotel which she was the custudian,she accepted that.She now told me again that i should call booking.com to call her on phone.She frustrated me and i left the place.How on earth should i be charged for the services i've not enjoyed?
Donna
United Kingdom · Family · August 2026
“lovely stay and room smells beautiful”
+the bed was comfy and was very warm in the room but really nice to stay in we didnt have breakfast really nice stay tho thank you
−maybe add a fan and fridge in the room apart from that was perfect
Evelyn
United Kingdom · Couple · August 2026
“Disappointed”
+Nothing
−The place is horrible
hatice
United Kingdom · Solo · August 2026
+The staff were ok.
−I would not even let my dog stay in that room it was disgusting we left straight away and stay booked a different hotel