Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 31 reviews.
Jaina
Canada · Couple · October 2026
“Didn't stay because it wasn't suitable.”
+Chrissy was a friendly person.
−Unfortunately, there were a number of problems with the accommodation. Firstly, the living space was completely blocked off with a giant trailer. This was not a part of the accommodation's advertising. Secondly, there were about four cans of paint blocking parts of the floor in the kitchen along with some sort of cleaner. It felt cluttered and unwelcoming. Thirdly, the door to our room had no lock (!!!!!) and no way of securing our belongings or assuring privacy. If we had known about these issues, I would not have booked this accommodation. Due to these unforeseen problems, we decided not to stay at the property. I'm not happy that I still had to pay for two-thirds of the reservation despite these obvious red flags. I don't think this property is fit to be hosting anyone at the moment.
Wendy
Canada · Solo · October 2025
+I had the pleasure of staying in the goldsmith room. I had asked Krissi for a chocolate on my pillow... Unfortunately, it was rather warm, so the chocolate melted and Nike (her amazing great Dane) was looking REALLY guilty. So I was suspicious it was NOT chocolate...so i licked it.... WHEW, It was chocolate after all. I'm joking of course, I wanted to see if anyone actually read these reviews. Seriously, this place is awesome. The vibe at The Den was such a unique experience. The goldsmith room was perfect for working. I could do my creative spreadsheets and emails late at night, and during the day, I hung out in the main space working from the kitchen table and interacting with current guests and her amazing birds. Scully, a 30 yr old African gray with a vast vocabulary - she has a penchant for singing Beyonce and Prince. She hung out on my shoulder and had NO issues joining in my MSteams meeting. My clients loved it. Krissi was such an interesting host. A talented goldsmith with a wealth of stories and tips on where to go and what to see in Toronto. For a Small town animal loving lady visiting Toronto for the first time, this was SO MUCH better than a hotel. It felt like staying
Guest reviews
United Kingdom · Group of friends · September 2025
+The atmosphere was really nice, room was spacious. Easy location to find and not too far out from city centre. Very reasonable prices and the hosts were super nice.
−No complaints
Cammi
Canada · Solo · August 2025
“The Den was a great option for me as a solo traveller looking for something cost effective and on fairly short notice! K”
+The Den is in a great location, is very cool and unique, and feels homey and safe. The host and other boarders kept things tidy and everything was very clean, especially considering it is very much a shared space. Everyone who stayed there was very quiet and respectful of sleeping hours. While the building is older and does not have AC, the host does their best to provide fans and ensure the space is a comfortable temperature. Future boarders should have realistic expectations for temperature depending on the time of year.
Hlabangans
Canada · Solo · July 2025
+Liked that it was quite i
−I didn't have my space
rachele
France · Solo · July 2025
+The guy that was there was nice
−The door to my bedroom didn't have keys ergo couldn't be closed... And the bed is a literal board of wood
Anne
Belgium · Family · July 2025
“Pleasant”
+The price, the location, the cleaness, the comfort of the bathroom were allright. It was convenient for us.
−No windows in the room, the door of the room can not be locked with a key, too much rules and restrictions (the check-in between 7-8 pm the check out between 8-10 am, not very convenient, no shoes inside the hotel, long interior reglements, no possibility to come back in the night after 2am...) otherway we have to pay fines. There was mainly an expensive guarantee to pay only by credit card(no flexibility on the means) in case we didn't obey to all these complicated rules. It was not given back immediatly although we didn't create any problem. The staff was not there when we left in the normal check-out time because they have to work outside (that is why they can not give you back the garantee immediatly when you leave, they said...). The thing is that we have to pay everything before coming in and if we disagree on something in the process we can not cancell it without losing all our money. So we feel not very comfortable, trustfull with it and it damages the relationship with the staff since the beginning although at the end it was rather ok.
Olivia
Canada · Group of friends · July 2025
“Comfortable room and acommodating hosts”
+We were very happy with our room, clean, private and comfortable. Bus stops right outside and many nice parks in the area. our hosts were very generous and thoughtful and beyond helpful in advice, as well as giving us glow sticks and whistles so we could find each other at the concert we were headed to
−As two young female travellers, we were a bit concerned upon check in when Pete let us in and didnt have a lot of information for us/wasnt super clear on security deposits etc, Of course we have to be more aware so we asked to speak to the primary host. After meeting her she provided all necessary info and we were much more comfortable staying however i think it would help travellers feel a bit more comfortable if she was there upon initial check in. Both hosts were very kind and acommodating though, just the first impression scared us a bit
Anonymous
Canada · Business trip · June 2025
“Great value DT Toronto and amazing hosts but no AC and room privacy lock”
+Krissy and Pete (and all the little fur babies) are honestly the nicest and most down to earth hosts. I would argue they go above and beyond with how accommodating they were (cool water bottles for us when we arrived, popsicles during the heat wave, etc.). Their willingness to accomodate and attitudes honestly made the stay! The accommodations are very eclectic and unique which is great if you're not into the whole hotel scene (very white/basic look) and location is great. Amenities in great working condition and they do provide shampoo, conditioner, towels. Not a con for us, but I get what others mean that there's alot of rules - in reality these are pretty reasonable rules for a homestay/hostel environment. For non animal lovers, do not book this place. We loved their fur babies and they were not loud or anything. But if you have animal allergies or don't like birds or dogs, then this place is not for you.
−Honestly the main downside for us, was no AC - which sucked during the Toronto heat wave. I had originally seen AC in the listing but it was a booking.com AI description issue 😭. But Krissy and Pete really tried hard to accommodate (and equally suffered since the whole place was crazy hot during the heat wave). They were so nice and provided 4-5 fans to try to keep the room cool - we still managed to sleep but definitely impacted our comfort score. Honestly would be fine had this been much more moderate temperatures! The room we had did not have a privacy door lock on it (bathrooms do though). I trusted our hosts Krissy and Pete - after all they've done this for awhile and this is their business. BUT I will advise that they should get them for each of the rooms; even though alot of guests will abide with a no stealing policy - it only takes one bad apple to ruin the experience! Lastly, though it wasn't a big issue for us is the limited check-in window (1 hr from 6-7pm). Check out is more flexible (a few hours window). But would be nice if check-in could be at least a window of 2-3 hours as well - with no charge! But again, not an issue for us, but just a suggestion!
Aureus
United States · Couple · June 2025
“Superb”
+Fridge amenities were lovely, shower worked nicely, hosts were gracious and helpful
−No A/C, but there were a couple fans so it wasn't awful.